Customer Service & Dispatch Operations Manager
Resume:
Mar **** - Apr 2020
VANESSA OWENS
San Jose, CA 95111
+1-916-***-**** • ***.****@*****.***
OBJECTIVE
Enthusiastic and dedicated individual aiming to secure a position, utilizing my problem-solving abilities and commitment to customer satisfaction to enhance the overall experience for all clients and boost company success with my performance
WORK EXPERIENCE
Office Manager/Dispatcher
Ramos Oil Company San Jose, CA
Efficiently schedule and dispatch our fleet of trucks and equipment to meet customer delivery requirements and optimize transportation.
Answered phones.
Processed invoices and payments for dispatched orders to provide proof of transaction. Received new orders, prepared documentation, and assigned personnel. Directed dispatching, routing, and tracking of 5 fleet vehicles A/R Specialist/ Dispatcher
Preferred Plumbing and Drain Milpitas, CA
Maintained accurate financial records with meticulous attention to detail in data entry and account management
Prepared and mailed invoices to customers, processed payments, and documented account updates
Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments Exceeded departmental goals for cash collection through persistence, professionalism, and excellent interpersonal skills when dealing with clients or customers Assistant Manager
Hampton Inn and Suites San Jose, CA
Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service
Organized special events and promotions, resulting in increased bookings and repeat business. Ensured compliance with industry standards and regulations through regular audits and inspections.
Improved staff performance by providing comprehensive training focused on customer service skills.
Implemented successful upselling initiatives that contributed to increase in profit Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
Assisted guests with check-ins, account inquiries, and any additional services needed. Investigated guest challenges and sources of dissatisfaction to offer timely resolution. Hired and trained new employees, demonstrating best methods for serving clients and guests. Completed bi-weekly payroll for 40 employees.
OTHER ACTIVITIES
2000/2005
I volunteered at Hillview Library 3 times a week for story time. 2009
I volunteered making 5000 turkey sandwiches for the homeless 2012
I volunteered at the Goodwill
2020
I volunteered to write over 2500 letters to the elders at different homes in different cities all over the USA to brighten their spirits and let them know they are loved and not forgotten about during the pandemic and holidays.
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