Account Manager & Customer Service
Resume:
VIVIAN M. MCCULLOUGH
Account Manager/Customer Service
CONTACT
PHONE:
EMAIL:
************@*****.***
ADDRESS:
EDGEWATER PARK, NJ 08010
POSITION SEEKING:
Customer Service
Part-time
Remote/Work from home
EDUCATION
Montclair High
1965-1969
General Studies
Bloomfield College
1980-1983
Accounting-AA level
Life Christian University
Counseling – Bachelor’s Degree
WORK EXPERIENCE
The Stoner Organization (Group Employee Benefits) -St. Petersburg, FL
1987 to 1990: Full time Customer Service
1994 to 2017: Full Time Account Manager
2018 to July 2026: Part-time Account Manager (Working Remotely)
Servicing and management of 25+ accounts. Liaison of intricate details and communications between client and benefit carriers. Providing first-hand customer service, marketing, reviewing and providing spreadsheet for financial recommendation upon renewal time of benefits with clients.
AON- (Group Employee Benefits)-Clearwater FL
1991—1994 - Customer Service
Providing first-hand customer service, marketing, reviewing and providing spreadsheet for account managers to review with clients.
Ciba Geigy-(Pharmaceutical)- Summit NJ
1985-1986 Customer Service
Benefits Department, assisting employees with daily problems with claims and assisting during open enrollment or new hires.
NJ Blue Cross / Blue Shield – Health Insurance Carrier-Newark and Florham Park NJ
1978-1985
Customer Service – Correspondent Unit- providing responses to members via letter form concerning claims and/or enrollment.
Customer Service-Telephone Unit-Providing responses via telephone to members concerning claims and/or enrollment
Customer Service – Provider Services-Providing doctors, labs, hospitals or clinics with benefit and/or enrollment activity of members
SKILLS
Excel, Word, Photo Shop
Excellent communication skills; Problem solving expertise
Contact this candidate