Customer Service Dispatcher and Machine Operator

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Willing to relocate to: Phoenix, AZ

Work Experience

Customer Service Representative II

Modivcare Remote

August 2025 to Present

assist members with arranging non-emergency medical transportation by handling high-volume inbound calls in a fast- paced environment. Providing exceptional service .

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.

• Provide compassionate customer support using scripted and non-scripted responses.

• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.

• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.

• Communicate with empathy, respect, and patience to ensure a positive experience for our members.

• Verify and update customer information in the system to ensure records are accurate.

• Troubleshoot alarm systems and report issues to ensure timely maintenance.

• Proactively inquire about and recommend preventative healthcare services to members.

• Manage access to highly sensitive materials and maintain strict confidentiality.

• Talk and type simultaneously while navigating multiple screens and systems efficiently. Assembler/Production/Machine Operator

Verstela Staffing/CP Skin Phoenix, AZ

January 2025 to August 2025

• Supported daily production by assembling products and ensuring efficient workflow throughout the production line.

• Inspected products at various stages of production to ensure they meet quality standards and specifications.

• Assisted in assembly, packaging, and labeling of products, ensuring they are prepared for shipment according to company guidelines.

• Operated production machinery safely and efficiently, reporting any malfunctions to supervisors.

• Kept workstations and production areas clean, organized, and free from safety hazards by following safety procedures and cleanliness standards.

Adrian N. Huckaby

Glendale, AZ 85306 +1-602-***-**** *************@*****.*** Professional Summary

Experienced customer service representative with 15+ years of experience in diverse roles, including technical Documentation, technical support, technical production, and industrial production ensuring 100% adherence to quality standards. Skilled in data entry, process standardization, and operational coordination within high-volume environments. Committed to maintaining machine integrity, safety compliance, and operational excellence to drive production goals.. Proven track record in enhancing customer satisfaction through effective communication and problem-solving skills. Expertise in data analysis, CRM software, and process improvement, with a strong focus on maintaining high-quality standards and confidentiality. Committed to leveraging extensive experience to drive customer engagement and operational excellence in a dynamic environment.

Temp Machine Technician

TSMC Via Kelly Services Phoenix, AZ

March 2023 to January 2025

• Performed maintenance on state-of-the-art semiconductor factory process tools to ensure high- performance operation and the quality and integrity of our products

• Semi, manufacturing, technician, maintenance, mechanic or related field

• Scheduled preventative maintenance and troubleshooting, visual inspections, cataloging and standardizing processes

• Monitoring tool operating status - responding to alarms, ensuring wafer security

• Improving machine integrity and standardizing processes

• Scheduled preventative maintenance and troubleshooting, visual inspections, cataloging and standardizing processes

• Monitoring tool operating status - responding to alarms, ensuring wafer security

• Time Management

• Problem Solving

• Technical Support

• Analysis Skills

• Operating Systems

Associate Coordinator

C.H. Robinson Phoenix, AZ

January 2020 to February 2022

• Monitored task boards and assigned email accounts to respond to customer and carrier requests

• Customer Service/ Dispatch

• LTL Transport

• Customer account management

• Conflict Management

• Live Chat

• Organizational Skills

• Team Engagement

• Computer Skills

• Microsoft Office

Youth Activity Specialist assistant

YMCA of Greater New York New York, NY

January 2019 to November 2019

• Ensured the health, safety, and well-being of participants in the program by providing appropriate supervision at all times.

• Planned and implement meaningful activities and special events that are age-appropriate, exciting, challenging, and value-based.

• Taught participants the fundamentals of healthy living and fitness, including activities that build their level of skill and confidence.

• Coordinated and present a culminating performance at the end of the program cycle, if applicable.

• Worked cooperatively with professional staff, teachers, and other program and/or school staff.

• Promoted an inclusive, welcoming, and respectful environment that embraces the diversity of all participants.

• Created and maintain a strength-based, youth-focused atmosphere that is consistent and sensitive to the needs of participants with learning, emotional, or behavioral differences.

• Maintained accurate program documentation (sign-in/sign-out forms, attendance sheets, behavior reports, and incident reports, as appropriate).

• Served as a positive role model for participants.

• Worked with the Youth & Family Director to secure and maintain all equipment or supplies needed for the program activities.

• Understand and communicate the YMCA’s core values and the goals of the program to participants and caregivers. Technical Support Representative

DoorDash VIA Aerotek Phoenix, AZ

February 2017 to December 2018

As a Live Technical Support Representative I was responsible for taking escalated calls from Tier 1 agents that come from Dashers Customers and Merchants to handle various scenarios and technical issues they may have. I handle on a case by case basis everything from on the spot technical support, Payment discrepancies, Updating contact information, Assisting new dashers with Background compliance, to Investigating the nature of deactivated accounts. On an average 30 calls a day are transferred.

• Technical Support

• Conflict Management

• Demonstrate knowledge of web applications, software and framework

• Microsoft Office proficiency

• Android OS support

• IOS Support

• Call Calibration

• Responsible for taking escalated calls from Tier 1 agents that come from Dashers Customers Viewer Experience Advocate/Tier 2 Support Specialist VALOR GLOBAL Phoenix, AZ

August 2014 to January 2017

• Technical Support

• Demonstrate knowledge of web applications, software and framework

• Microsoft Office proficiency

• Android OS support

• IOS Support

• Call Center Representative and Live Chat

• Sales Force Secure Pay

Health Care Collections Agent

One Mnet Health Phoenix, AZ

June 2013 to August 2014

As a Healthcare Collections Agent, I worked 100% remotely, helping patients resolve their medical bills while representing some of the most respected hospitals and healthcare providers in the country. Helped patients navigate their billing questions with empathy and professionalism. Negotiated payment solutions that work for both patients and providers. Supported team and contributed to a culture of excellence.

• 3rd Party Outbound Calling

• Debt Recovery

• Debt Covenant Compliance

• Conflict Management

• Debt Collection Payment Plan

Steward/Sanitation

Hyatt ANDaz Scottsdale Resort Scottsdale, AZ

November 2011 to June 2013

• Washed and organized dishes, glassware, and cookware.

• Maintained cleanliness in kitchen and dish areas.

• Supported kitchen and service teams as needed.

• Followed safety and sanitation standards at all times. Behavioral Health Technician

Magellan Health Services of Phoenix Phoenix, AZ

February 2008 to October 2008

Phoenix, AZ 02/2008-10/2008

Clinical Internship

This experience through Gateway Community College provided me with 8 months of onsite training as a Behavioral Health Technician. The experience was invaluable.

Food Preparation Worker/Dishwasher

Muse and Market Restaurant Phoenix, AZ

February 2006 to October 2008

• Washed and sanitized dishes, glassware, utensils, pots, pans, and kitchen equipment efficiently and thoroughly

• Maintained cleanliness of dishwashing stations and ensure proper storage of clean items

• Assisted with basic food preparation tasks as needed and organizing supplies

• Supported the kitchen team with food handling during events or busy service times

• Followed all safety and sanitation policies to uphold health standards

• Assist with cleaning duties around the kitchen area, including sweeping and mopping floors as necessary

• Helped with general restaurant tasks to maintain a welcoming environment Education

Behavioral in health And Social Sciences Program ((Associates of Arts)) Gateway Community College Phoenix, AZ

January 2008 to March 2010

Behavioral in health And Social Sciences Program (Associates of Arts) Gateway Community College Phoenix, AZ

January 2008 to March 2010

Upper secondary education

Skills

Records management Microsoft Outlook CRM software Google Sheets Distributed control systems PLC maintenance Manufacturing Dispatch software communication Stocking Food handling Negotiation Live chat Forklift Organizational skills Maintaining an organized workspace English Assembly Fabrication Client interaction via phone calls Power tools Receiving shipments Assembly line Tape measure proficiency Batching operator experience Quality control defect detection Equipment repair Manual handling Typing Inventory tracking Mechanical knowledge Food processing Windows Phone communication Salesforce Driving Time management Cold calling Quality control Data collection Administrative experience Maintenance records management Quality inspection Word processing Computer operation Clear language communication Electrical experience Problem-solving (5 years) Salesforce (4 years) Workday Technical support Data analysis skills Routine inspections Ability to follow instructions Call center Grinders Outbound calling Google Suite Production line worker experience Customer relationship management Phone etiquette Numeracy Microsoft Office Equipment root cause analysis Data entry - Data entry experience (6-10 years) Problem-solving Pressure washers Packaging Attention to detail Teamwork Computer literacy Outdoor work Visual inspection for quality control B2C Appointment scheduling Debt collection payment plan Production data entry Clean workspace maintenance Calibration Dispatching CRM systems Customer communication Maintenance Mechanical troubleshooting Customer service Live Chat (6 years) Customer relationship building Electrical systems Basic math Google Docs Communication skills Office experience Logistics Accounts payable Software troubleshooting Order picker Purchase orders Phone call management Microsoft Word Avaya Food production Conflict management Hand

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