Remote Patient Services & Office Support
Resume:
Kristen Cain
Greensboro, NC *****
********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Office Support
Mt. Olivet A.M.E Zion Church-Greensboro, NC
June 2009 to Present
I currently perform secretarial duties for this church on Sundays. PSR - Patient Service Representative
UnitedHealth Group-Greensboro, NC
September 2022 to June 2025
• Answers phones for Providers and supplies the benefits of their employees regarding insurance. PSR - Patient Service Representative
UnitedHealth Group-Greensboro, NC
September 2022 to June 2025
• Answers phones for Providers and supplies the benefits of their employees regarding insurance. Health Concierge
Aetna, a CVS Health Company-Greensboro, NC
December 2020 to June 2025
Helps members to have a better understanding of their insurance benefits. Also helps to ameliorate claims for the benefits and services accumulated by members. Patient Engagement Specialist
Cone Health
January 2020 to July 2020
Helps to manage schedules and calls from 20 offices in the Piedmont area. Front Desk Associate
Fairfield Inn by Marriott International, Inc.-Greensboro, NC November 2018 to December 2019
Agency support
Professional Concierge
Best Upon Request-Winston-Salem, NC
May 2017 to November 2018
CAR RENTAL RETURN ASSOCIATE
Greensboro, NC
2016 to 2016
KINDERGARTEN PREP ACEDEMY TEACHER
Childcare Network-Greensboro, NC
2013 to 2014
CITY CARRIER ASSISTANT
United States Postal Service, Greensboro, NC
ACES GROUP LEADER
Childcare Network
2013 to 2013
Education
Associate's degree
Bachelors in Liberal Arts
North Carolina Agricultural and Technical State University-Greensboro, NC Skills
• Intake Experience (3 years)
• Front Desk (5 years)
• Customer support (5 years)
• Meeting Facilitation
• Customer Service
• Event Planning
• Applied Behavior Analysis
• Cold Calling
• Behavioral Health
• Behavioral Therapy
• Crisis Intervention
• Case Management
• Social Work
• Cognitive Behavioral Therapy
• Officemate
• Administrative Experience (3 years)
• Curriculum Development
• Program Development (3 years)
• Group Therapy
• Presentation Skills
• Medical terminology
• Individual / Group Counseling
• Research (5 years)
• Motivational Interviewing
Additional Information
I have excellent communication skills in greeting customers, working with people, listening and assessing requested desires to satisfy customer needs. settling their disputes and providing a positive resolution. Also experienced in a fast paced environment with great interpersonal, technical, and organizational skills. Able to multitask and complete projects. Capabilities include:
• Proficient in secretarial duties and computers
• Problem Solving
• Willing to learn new things on a daily basis
• Friendly demeanor in person and on the telephone
Contact this candidate