Client Success & Scheduling Account Executive

CASSIE READ

St. Louis, MO 331-***-**** ******.*****@*****.*** linkedin.com/in/cassie-read427

PROFESSIONAL SUMMARY

Detail-oriented and highly organized professional with a proven track record in customer relationship management, scheduling, and client communication across fast-paced B2B and retail environments. Skilled at managing multiple priorities, streamlining workflows, and supporting teams with accurate, timely follow-through. Tech-savvy across CRM, scheduling, and productivity platforms, with a reputation as a dependable go-to resource who keeps operations running smoothly.

CORE COMPETENCIES

Calendar & Schedule Management • Email & Correspondence Management • Client Relationship Management • Data Entry & Records Management

CRM Tools (Salesforce) • Multi-Channel Communication (Phone, Email, Chat) • Process Improvement • Task Prioritization & Time Management

Customer Retention & Satisfaction • Conflict Resolution • Team Coordination & Support • Attention to Detail

PROFESSIONAL EXPERIENCE

Sales Account Executive Angi August 2025 – Present

•Manage a high volume of client communications and scheduling needs, staying organized and responsive across multiple accounts simultaneously.

•Recognized as a high performer for consistently resolving client inquiries with professionalism, empathy, and thorough follow-through.

•Serve as a team lead, coaching colleagues on effective communication, organization, and client engagement best practices.

•Partner with cross-functional teams to streamline onboarding processes and improve overall client experience.

•Maintain accurate, up-to-date records in Salesforce to support seamless handoffs and follow-up.

Membership Account Executive AAA April 2023 – July 2025

•Served as a primary point of contact for members, coordinating requests and resolving questions to maintain high satisfaction and retention.

•Built and maintained long-term relationships with members and partners through clear, responsive, and proactive communication.

•Managed scheduling, follow-ups, and documentation to ensure each interaction delivered accurate, timely support.

•Collaborated with cross-functional teams to enhance the customer experience and streamline service delivery.

Retail Associate Manager T-Mobile April 2021 – April 2023

•Led a team responsible for delivering consistent, organized, and high-quality customer service, managing daily scheduling and workflow.

•Mentored and coached staff on communication, active listening, and de-escalation techniques.

•Improved customer satisfaction scores and store KPIs through attentive, detail-oriented service and process improvements.

•Handled escalated customer concerns directly, ensuring timely, accurate, and satisfactory resolutions.

TECHNICAL SKILLS

Salesforce • Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) • Google Workspace (Gmail, Calendar, Docs, Sheets) • POS & CRM Systems • Customer Support Platforms • Live Chat & Phone Support

EDUCATION

B.S. Communications — Southern Illinois University, Edwardsville, IL, 2010

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