Dependable Logistics and Inventory Associate

Ronnie Savage

Dependable and team player

Hagerstown, MD 21742 +1-571-***-**** ************.****@*****.*** Willing to relocate: Anywhere

Work Experience

Overnight Stock Associate

**** ******** *** Baltimore, MD

July 2024 to December 2024

• Efficiently restocked shelves and organized inventory during overnight shifts, ensuring products were readily available for customers in the morning

• Operated equipment such as pallet jacks and hand trucks to transport heavy items safely and efficiently

• Performed regular quality checks on incoming shipments to identify damaged or defective products, ensuring only high-quality goods were stocked on shelves

• Maintained cleanliness and organization of the stockroom area, promoting an efficient work environment for all team members

• Assisted in conducting physical inventories regularly, identifying discrepancies between recorded stock levels and actual quantities on hand

• Collaborated with team members to unload delivery trucks and efficiently distribute merchandise throughout the store Fleet manager

Amazon DSP Baltimore, MD

March 2021 to August 2023

• Developed and implemented comprehensive transportation safety programs to ensure compliance with industry regulations and minimize accidents

• Conducted regular safety audits and inspections of vehicles, equipment, and facilities to identify potential hazards and implement corrective actions

• Developed incident reporting protocols to capture accurate data on accidents or injuries occurring during transportation operations

• Maintained up-to-date knowledge of federal/state regulations related to transportation safety standards including Hours-of-Service (HOS) rules for commercial drivers

• Conducted investigations into accidents or incidents involving company vehicles or personnel ensuring thorough documentation of findings and implementation of corrective actions

• Collaborated with insurance providers on claims management process by providing detailed reports on accidents/ incidents along with supporting evidence/documentation CSA - Customer Service Advisor

Lube center Gambrills, MD

March 2004 to September 2020

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns

• Implemented new strategies to improve the overall customer experience, resulting in an XX% increase in customer satisfaction ratings

• Trained new team members on company policies, procedures, and best practices for delivering excellent customer service

• Recognized as top performer within the team for consistently achieving high levels of customer satisfaction scores above XX%

• Collaborated with the sales team to identify upselling opportunities during interactions with customers, contributing to an increase in average order value by XX%

Education

General (College)

Montgomery College - Germantown Montgomery county April 1994 to August 1995

Skills

Sales Customer service Cash handling Merchandising Retail sales Stocking Additional Information

Authorized to work in the US for any employer

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