Administrative Assistant & Customer Service Specialist

Christie Roberts

Chattanooga *****, United States, 423-***-****, ********.*********@*****.***

PROFESSIONAL Accomplished Administrative Assistant supporting executives and multisite teams in office operations, SUMMARY recruiting, and customer service. Expert in calendar and travel management, HRIS (Workday, iCIMS),

onboarding, and project coordination; implemented a digital filing system that streamlined workflows and improved office efficiency. Customer focused communicator with a proven record—maintained 90%+ satisfaction and 95% first call resolution.

WORK EXPERIENCE

May 2026 — Present

Store Support Agent, Ashley Furniture Chattanooga,TN.

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Managed front-line customer operations, serving as the first point of contact to resolve inquiries regarding order status, delivery scheduling, and product warranties.

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Processed high-volume sales orders, credit financing applications, and financial transactions accurately while maintaining strict compliance with company data security policies.

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Resolved complex customer service escalations, logistics discrepancies, and post-purchase issues to ensure high satisfaction and repeat business.

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Executed daily administrative workflows, including cash drawer reconciliation, store audits, and updating open order status reports for management.

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Collaborated with sales and delivery teams to streamline product tracking, manage inventory tags, and optimize the overall showroom customer experience.

Jan 2026 — Apr 2026

Associate Team Lead, H & R Block Chattanooga

•Served as onsite point of contact for associates and clients, ensuring consistent application of client service standards and prompt resolution of escalations.

•Led daily huddles to align priorities, communicate updates, and drive performance expectations across the multiunit team.

•Managed scheduling and conflict resolution to maintain optimal staffing coverage and minimize service interruptions.

•Coached associates on customerservice best practices and accountability, improving team consistency and client experience.

Nov 2024 — Sept 2025

Administrative Assistant I, The Salvation Army Chattanooga

•Managed executive calendars, complex travel arrangements, and meeting logistics to maximize leaders' time and productivity.

•Prepared professional correspondence, reports, and presentations for senior leadership and external partners.

•Supported recruiting, onboarding, and benefits administration using HRIS tools to ensure smooth newhire experiences.

•Tracked departmental budgets and expense reports and implemented a digital filing system that improved file retrieval and reduced paper handling.

Jun 2023 — May 2024

Talent Advisor, Surge Staffing Jasper

•Led full-cycle recruitment and built sustainable candidate pipelines to meet hiring demand and accelerate time-to-fill.

•Partnered with hiring managers to define role requirements and deliver targeted sourcing strategies.

•Enhanced employer branding and optimized recruiting workflows to improve candidate experience and quality of hire.

•Assisted with onboarding and training to integrate new hires quickly and support early retention.

May 2021 — Oct 2021 Customer Support Agent, Alorica

•Delivered phone, email, and chat support with 90%+ customer satisfaction.

•Resolved 150+ inquiries daily and maintained a 95% first-call resolution rate.

EDUCATION

Feb 2022

Criminal Justice (B.S.), Purdue Global University

SKILLS

Adobe Acrobat

Office & Administrative Support

Microsoft Office Suite (Word,

Excel, PowerPoint, Outlook, Access)

Data Entry & Reporting

HRIS / Workday / iCIMS / ATS

Project Coordination

Recruiting & Onboarding

Training & Development

Customer Service Excellence

Social Media Management

Benefits Administration

Case Management

Time Management & Scheduling

Spanish (Bilingual)

CERTIFICATIONS & LICENSES

Driver's License

LANGUAGES English

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