Virtual Assistant - Knowledge Management & Automation

Nafisah B. Al-Mahdi

Washington, D.C. · ***************@*****.*** · 202-***-****

CORE COMPETENCIES

• Digital Workplace Strategy & User Enablement

• AI-Enabled Content Systems & Workflow Automation

• SharePoint Intranet Design, Administration & Governance

• Knowledge Management Strategy, Evaluation & Implementation

• Information Architecture, Metadata & Taxonomy

• Content Lifecycle Management & Quality Standards

• Search Optimization, Analytics & Findability

• Cross-Functional Collaboration & Training Delivery

• Project Management & Process Improvement

PROFESSIONAL EXPERIENCE

Knowledge Management & Data Ecosystems Analyst

Strategic Insight 2023–2025

• Developed enterprise KM strategies and roadmaps supporting digital transformation initiatives.

• Led execution of KM processes, governance, and user story integration to improve digital fluency.

• Monitored quality of KM documentation; created educational resources and delivered training.

• Identified knowledge gaps and guided development teams through process improvement efforts.

• Served as a liaison between internal teams and clients for knowledge base governance.

• Supported government and commercial agencies in digital transformation projects.

• Collaborated with IT teams to translate cloud and governance requirements into KM solutions.

• Supported communities of practice, workshops, and one-on-one coaching to strengthen knowledge sharing.

Appraisal Support Assistant

Acquisition Professionals 2021–2023

• Managed communication between field offices and contractors to ensure accurate appraisal documentation.

• Oversaw data entry, reporting, and lifecycle tracking within Verdi and JLL systems.

• Ensured accuracy of reports, coordinated revisions, and maintained daily workflow updates.

• Identified missing information, resolved discrepancies, and prevented processing delays. Business Development, Proposal Operations & KM Content Specialist CACI International 2018–2021

• Designed and implemented KM strategies and content management frameworks across BD functions.

• Managed content architecture, portal design, metadata standards, and document libraries.

• Identified barriers to KM adoption and supported change management initiatives.

• Built structured, searchable knowledge repositories using lessons learned and documentation.

• Reduced workflow bottlenecks through automation and process optimization.

• Developed plans, schedules, budgets, and status reports for proposals, RFPs, and RFIs.

• Supported pipeline management and reporting accuracy from lead generation through close. EDUCATION & CERTIFICATIONS

• Bachelor of Science, Business Administration (In Progress) — UMUC

• Project Management Associate / CAPM (PMI) — University of the District of Columbia

• Computer Programming & System Design — American College of Technology

• Percussion WCMS Training — HHS ASPA / WCD

• BICSI Telecommunications Certification — N.C.T.I.

• Electronics Specialist — United States Air Force TECHNICAL SKILLS

• SharePoint (Intranet, Libraries, Metadata, Content Types, Permissions)

• Microsoft 365 (Teams, PowerPoint, Outlook, Excel, Word, Access)

• Web Content Management (Percussion WCMS, Documentum, PeopleSoft, SharePoint, VISN)

• AI-Powered Tools (Copilot, automated tagging, search optimization)

• GovTrip, QuickBooks, Peachtree

• Workflow Automation & Digital Process Optimization ADDITIONAL HIGHLIGHTS

• 10+ years federal contract coordination, reporting, and compliance

• 5+ years nonprofit management support

• 6+ years web content management, editing, and digital design

• Strong communicator with experience training non-technical users

• Proven ability to manage complex priorities and drive projects to completion

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