Customer Service & Cost Control Administrator

SARAHY MONROY

**** ******** ***, *** *******, CA 90001

Email Address: *************@*****.*** 323-***-**** PROFESSIONAL SUMMARY

Enthusiastic and well-organized with a strong background in delivering exceptional customer service to both internal and external clients. Proven ability to work independently while managing multiple large accounts. Over 10 years of experience with excellent communication, planning, and prioritization skills. Skilled in report writing, business correspondence, data management, and administrative support. Recognized for strong organizational abilities and commitment to excellence.

SKILLS

• Self-motivated

• Bilingual: English / Spanish

• Interpersonal and written communication

• Strong verbal communication

• Report writing

• Clerical support

• SAP &Site Folio

• Data entry

• Microsoft Word & Excel

WORK HISTORY

Cost Control Administrator

Kroger / Ralphs — September 09/18/23 – Present

• Assist regional facility engineering project managers with new store openings and remodel projects

• Support and administer the Standard Order Guide

• Generate requisitions and purchase orders

• Expedite and track equipment orders for project teams

• Monitor ePRO Invoice Exception Summary Report for discrepancies and aging invoices

• Act as liaison between RASC and Regional Facility Engineering to ensure timely payments

• Verify contractor payment documentation, including lien releases

• Verify vendor payment status using Vendor Book

• Coordinate with procurement and project/construction managers

• Provide backup support to Regional Lead and team members

• Serve as Site Folio “Super User” for department support

• Track Direct Buy equipment for region

• Issue local checks as required

Business Development Support Specialist

Bachem America — Torrance, CA November 2018 – August 2023

• Entered domestic and international purchase orders

• Prepared documentation for shipment clearance

• Built and maintained strong customer relationships

• Provided shipment tracking and updates to customers

• Created credit and debit memos

• Drafted correspondence and emails for office staff

• Responded to inquiries via phone, email, and in person Customer Service Coordinator

Zentis North America — Gardena, CA September 2015 – October 2018

• Delivered high-quality customer service and client support

• Set up customer accounts and managed pricing agreements

• Coordinated logistics to ensure on-time delivery

• Managed multiple tasks and deadlines efficiently

• Addressed customer needs accurately and proactively

• Resolved claims following company policies and procedures

• Received multiple positive reviews for customer service excellence

• Collaborated with billing to resolve account issues

• Supervised shipment processing to ensure accuracy and timeliness Administrative Assistant / Customer Service

Eurostar International Ltd — Los Angeles, CA May 2011 – July 2015

• Researched and updated materials for firm operations

• Entered payments, account details, and call logs into systems

• Improved employee evaluation processes

• Implemented marketing strategies resulting in 12% customer growth Claims Adjuster

Safeway Insurance Company — Monrovia, CA February 2004 – May 2010

• Negotiated and processed insurance claims

• Approved payments within authorized limits

• Calculated benefits and prepared quotes

• Communicated with claimants, witnesses, and agents

• Tracked claims and resolved customer issues

• Reviewed and processed applications

• Maintained customer satisfaction through follow-ups EDUCATION

Certificate in Business Administration

United Educational Institute — Huntington Park, CA (1992)

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