Guest Services & Front Desk Professional
Resume:
Linda V. Hernandez
El Paso, TX *****
********@*****.***
Authorized to work in the US for any employer
Work Experience
Front Desk Agent
Palette Hotels/Best Western Plus Airport and Conference Center - El Paso, TX January 2023 to October 2023
Greet guests, check-in and check-out guests. Take cash and debit/credit card payments. Utilized Opera system. Answer phones and directed calls where needed. Print and file guest registration cards. Used walkie-talkie to communicate with other co-workers. Assured that front desk MOD and back office safe were counted correctly and always balanced. Did everything possible to ensure that guests are satisfied with the service.
Office Assistant/Receptionist
Tino's Budget Construction - El Paso, TX
June 2012 to October 2021
General office duties including, answering phones, making appointments, filing, delivering messages to my boss and providing addresses to locations where quotes were needed. Cashier/Customer Service
Shoe Carnival - El Paso, TX
February 2012 to April 2012
I was in charge of receiving payments for items purchased. Greeted customers with a smile. Made sure the store was clean and presentable. Helped customers with whatever they needed. House Keeping
EL PASO PEDIATRICS - El Paso, TX
June 2009 to October 2011
Cleaned the facility. Greeted patients.
Cashier/Customer Service
Spencer Gifts - El Paso, TX
May 1993 to March 1997
Received payments for merchandise purchased. Greeted customers. Pierced ears. Stocked store merchandise.
Education
GED
Riverside High School - El Paso, TX
1990 to 1993
Skills
• Commercial Cleaning
• Residential Cleaning
• Cleaning Experience
• Cashiering
• Pricing
• Retail Sales
• Accounts Receivable
• POS
• Clerical Experience
• QuickBooks
• Microsoft Outlook
• Guest Services
• Front Desk
• Typing
• Clerical experience
• Customer service
• Front desk
• QuickBooks
• Accounts receivable
• Cash handling
• Guest services
• Cash register
• Retail sales
• POS
• Hotel experience
• Microsoft Office
• Communication skills
• Bilingual
• Night audit
• Phone etiquette
• Organizational skills
• Guest relations
• Hospitality
• Spanish
• Computer skills
• Medical office experience
• Public health
• Restaurant experience
• English
• Cleaning
• Sanitation
• Floor care
• Food handler's certification and TABC certification
• Writing skills
Certifications and Licenses
Driver's License
Food Handler Certification
TABC Certification
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