Customer Support & Office Operations Specialist
Resume:
Viktoria Sokolovsky
Philadelphia, PA *****
********.**********@*****.***
Professional Summary
Twenty years of utilizing my skills in many settings such as but not limited to medical laboratory, office/administrative/customer service, mail room operations, warehouse and logistics. I have extensive knowledge of office routines, equipment, and best practices. Attributes in organization, leadership, strategical thinking, problem solving. Dedicated and focused in executing customer and client support needs.
Authorized to work in the US for any employer
Work Experience
Took on Contracting Specialist
No GAP OF EMPLOYMENT OR MOVING AROUND DIFFERENT POSITIONS. Participated in Employment contract opportunities listed below-Philadelphia, PA February 2019 to Present
Took on contract opportunities to explore and build skills in different job settings 2019-present
Office Administrator
HomeTrust Windows-Philadelphia, PA
April 2025 to May 2025
Update and monitor appointment in company ERP.
Contact customers or potential leads about setting up appointments or confirming next steps of their optional meeting.
Create mailings for prospective customers.
Stay informed and follow up with your business manager to ensure that you have the information you need.
Lister
U.S. Census Bureau-Philadelphia, PA
August 2020 to October 2020
Travel to neighborhoods, canvass properties for accuracy of addresses and occupants, verify info using Census Software, edit, correct any information and report final corrected information. Temporary contract
Mail Operations
Vanguard Contract (Infinia Search)
September 2019 to July 2020
Manual mail sorting of investment and legal documentation according to departments they intend to be scanned into. Incoming requests or outgoing. Prep all legal documents for processing to include cover page for recording and other processing if needed. Each client is allocated a specific barcoded identification number which is then processed through the scanner to the according department. Transfer of Assets/New Accounts Processor
Vanguard Contract (Infinia Search)
September 2019- May 2020
Processed client investment requests from monetary to specific documentary, problem solving and commenting on work-flow to the according department per the specified outreach via teams, share, email, etc. Trained in ACAT, PCAT transfers, New Account opening for margins and options. Ability to meet communicated schedules and deadlines. Excellent knowledge of word processing tools and spreadsheets (Microsoft Office Word, Excel, Outlook.)
Client relations, Problem-solving, documenting Organizational Skills, Time Management. Computers/technical, Knowledge of various software such as SharePoint/SAP. Aptitude for learning new applications.
Logistics Supervisor
Ryder Truck Transportation-Bensalem, PA
May 2019 to August 2019
Manage daily truck loads, their pickups and deliveries, communicate with truck drivers any issues and resolve them immediately. Reschedule deliveries due to client office hours or needed repairs that arise, resolve issues via email. Track day to day customer satisfaction. Temporary 3 month contract
Data Analyst, Data Reviewer, Project Management
NEXTGEN SYSTEMS-Horsham, PA
February 2019 to March 2019
Data/project management- Verify over 3000 data files to achieve and transfer from SAP into SharePoint. Fix corrupted files; retransmit.
Temporary 1 month contract
Medical Professional
SMA Medical Laboratory-Southampton, PA
May 2011 to August 2018
QA Rep.,- Oversaw laboratories accessioning department day to day processing of blood analysis and tracked their turn-around times while multi-tasked within departmental needs, maintained specimen storage quality to quality testing for our patients by managing the specimen freezer refrigeration quality and discarding old samples.
Accessioning Supervisor- Overnight shift supervisor responsible for accessioning department processing of specimen and accuracy of data entry of specimen received. Responsible for time sensitivity testing and reporting.
Accessioned- verified specimen with client paperwork received. Verified insurance eligibility using different web services.
Prepared specimen for testing. Spun tubes and checked quality for preparation and pour out for each department as needed so testing could be performed within quality of the specimen received. Administrative Coordinator
Associated Production Services-Ivyland, PA
March 2006 to April 2010
EDI/Warehouse Supervisor- Supervised warehousing employees, over saw the days order picking and shipments department met 100% deadline. Inventory management and cycle counts, truck loading and offloading.
Education
Legal Administrative Assistant Training
Alison.com
April 2025 to April 2025
Certificatew Number: AC-635*-********
This is to certify that the management of Alison awarded Viktoria Sokolovsky the certificate of completion in
Legal Administrative Assistant Training under the category Business on 17th April 2025. Validation: You can check authenticity of this certificate by visiting the following link: https://alison.com/verify/3fd4c69ce9
Health (Pharmacy Assistant and Technician)
Alison.com
January 2024 to January 2024
Certificate Number: AC-473*-********
This is to certify that the management of Alison awarded Viktoria Sokolovsky the certificate of completion in
Pharmacy Assistant and Technician under the category Health on 24th January 2024. Validation: You can check authenticity of this certificate by visiting the following link: https://alison.com/verify/b16aef804c
Medical Receptionist Training
Alison.com
January 2024 to January 2024
Certificate Number: AC-635*-********
This is to certify that the management of Alison awarded Viktoria Sokolovsky the certificate of completion in
Medical Receptionist Training under the category Health on 30th January 2024. Validation: You can check authenticity of this certificate by visiting the following link: https://alison.com/verify/eb1f54a4de
Health (A Guide to Becoming a Laboratory Technician) Alison.com
January 2024 to 2024
Certificate Number: AC-493*-********
This is to certify that the management of Alison awarded Viktoria Sokolovsky the certificate of completion in A
Guide to Becoming a Laboratory Technician under the category Health on 22nd January 2024. Validation: You can check authenticity of this certificate by visiting the following link: https://alison.com/verify/6316e424e6
Diploma in Business Supervision
Alison.com
January 2020 to January 2020
Certificate Number: AC-123*-********
This is to certify that the management of Alison awarded Viktoria Sokolovsky the certificate of completion in
Diploma in Supervision under the category Business on 14th June 2020. Validation: You can check authenticity of this certificate by visiting the following link: https://alison.com/certification/check/a2ffd8cbcc
Allied Health (Associate in Science (AS))
South University-Savannah, GA
May 2011 to June 2013
Skills
• Office maintenance scheduling
• Accounting software
• Employment & labor law
• Active listening
• Household surface disinfection
• Background checks
• ICD-9
• Freight forwarding logistics
• Behavior management
• Task prioritization
• Conflict de-escalation
• Grammar Experience
• Intake
• Data reporting
• Microsoft Outlook
• Staffing management
• Medical coding
• Clerical experience
• Supervising experience
• Calendar management
• Working with people with developmental disabilities
• Telehealth administrative experience
• Home healthcare agency administrative experience
• Phone communication
• Appointment scheduling
• NetSuite
• Schedule management
• Leadership
• Logistics
• Cross-training (employee development activity)
• Time management
• Warehouse Management
• Staff upskilling
• Loan application intake
• Shipping & receiving
• Gmail
• Office management
• Google Suite
• Private practice experience
• Written communication
• CRM system proficiency
• Data collection
• Interpersonal skills
• QuickBooks
• Teamwork
• New accounts Processing
• Accounting systems
• Working with people with disabilities
• Customer complaint resolution
• Process improvement standards implementation
• Process improvement
• Medical records
• Driving
• Computer skills
• Greeting customers
• ICD-10
• Scanning
• Report preparation
• Ob/Gyn
• Medical office experience
• Title review
• Communication skills
• Research
• Insurance policy review
• Refrigerator cleaning
• Order fulfillment
• Customer support specialist experience
• Medical collection
• Basic math
• Laboratory experience
• Rehabilitation center experience
• Typing
• Document management systems
• Database management
• Industry knowledge of financial regulations
• Debt collection
• Specimen collection / processing
• Medical terminology
• Cash register
• Account reconciliation
• Writing skills
• Record keeping
• Problem management
• Cash handling
• Receptionist experience within corporate industry
• Databases
• Medical billing
• Microsoft Office
• EDI
• Patient interaction
• Office supply management
• Order entry
• Data management
• HR support
• Warehouse Supervisor Experience
• Less-than-truckload (LTL) transportation
• Order management system
• Accounts receivable
• Financial services
• Managing customer accounts
• Warehouse management
• Warehouse management system
• EMR systems
• Interviewing
• Patient monitoring
• Bed making
• Records management
• Home health
• Student support
• Documentation review
• Pet care
• Adobe Creative Suite
• Technical Proficiency
• Customer support
• Client communication
• CPT coding
• Escalation handling
• Title document preparation
• Cross-selling
• Office experience
• Team management
• Problem-solving in high-pressure situations
• VoIP
• Pediatrics
• Productivity software
• Project coordination
• Hospitality
• Computer operation
• Problem-solving
• HIPAA
• Janitorial experience
• Accounts payable
• Payroll
• Friendly demeanor
• Adaptability
• SAP ERP
• Clear language communication
• Laboratory procedures
• Customer communication
• Google Calendar
• Microsoft Teams
• Medical receptionist
• Mortgage servicing
• Microsoft Word
• Bilingual
• Assistance experience within technology industry
• Oven cleaning
• Process optimization
• Patient billing
• Electronic health records (EHR) management
• Windows
• ADP
• Text messaging
• Recruiting
• Operations management
• Administrative tasks
• Financial record maintenance
• Debt collection payment plan
• Retail math
• Mortgage closing
• Insurance verification
• ACH
• Medical software
• Pre screening interviews
• SAP Warehouse Management
• Cleaning
• Medical scheduling
• Microsoft Outlook Calendar
• Word processing
• Proofreading
• Google Docs
• Home insurance sales
• Customer relationship management
• Staff training
• EHR systems
• Interpersonal communication
• Manufacturing
• Quality control
• Inventory control
• Overseeing training
• Decision making
• Customer service
• ERP systems
• Cost management
• Document management
• Office activity coordination
• Business operations
• Mopping
• Patient scheduling systems
• Debt collection negotiation
• Medical documentation
• Phone answering
• CRM systems
• Financial software
• Phone etiquette
• Technical support
• Staff supervision
• Customer inquiry handling
• Account management
• Freight
• Quality Assurance
• Filing
• Administrative experience within healthcare
• Staff development
• Single-family home housekeeping
• Follow-up (loan closing)
• Property management
• Law office
• Working as an executive assistant
• Sales
• SAP
• Assistance experience within finance industry
• Dispatching
• Customer training
• SharePoint
• Software troubleshooting
• Mortgages
• Clear verbal communication
• Mail room operations
• Data entry
• Client email correspondence
• Dispatch software communication
• Assistant manager experience
• Training & development
• POS
• Vacuuming
• Information management
• Load & unload
• Phone call management
• Attention to detail
• Forklift
• Administrative experience
• File organization
• Multitasking
• Billing software
• Document review (document control)
• Coordination (loan closing)
• Packaging
• Customer needs analysis
• Google Workspace
• Team motivation (leadership skill)
• Client services
• Conducting sales calls
• DocuSign
• Organizational skills
• Debits & credits
• Managing patient records
• Client interaction via phone calls
• Human resources
• Financial concepts
• Microsoft Excel
• Help desk
• Title clearing
• Computer literacy
• Front desk
• Office equipment management
• Medical administrative support
• Experience with individuals with cognitive disabilities Languages
• Bilingual
• English
• Russian
Certifications and Licenses
Driver's License
November 2027
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