Senior IT Analyst & Information Security Specialist

Augustin Marcus Josef

Tampa, FL 813-***-**** *****************@*****.***

About Me

Motivated and results-driven IT Analyst with over 28 years of professional experience. I have successfully supervised a team of eight employees, ensuring they consistently met performance standards and avoided procrastination through effective leadership and mentoring. Recognized for maintaining critical IT systems with maximum uptime and minimal service interruption, I have received over 15 awards from the U.S. Government for outstanding contributions, reliability, and operational excellence. My work ethic, attention to detail, and commitment to continuous improvement have made me a trusted professional in high-security and high-performance environments.

Professional Profile

IT Analyst with over 28 years of experience in demanding institutional and financial environments. Specialized in systems and network administration, information security, infrastructure management, user support, and IT project coordination. Recognized for reliability, discretion, and operational excellence.

Key Skills

• Systems & network administration (Windows / virtualization)

• Information security & access control

• Server management, backups, and business continuity

• Level 2/3 technical support & ticket management

• Databases and automation scripts (PowerShell, batch)

• Deployment and maintenance of business applications

• Documentation, training, and team coordination

Professional Experience

U.S. Embassy – Port-au-Prince, Haiti

Senior IT Analyst 1997 – 2025

– Daily administration of IT infrastructure (servers, workstations, networks, email systems).

– Implementation of security policies, access management, and backup supervision.

– Advanced technical support and training of local staff in IT best practices.

– Participation in modernization projects (virtualization, secure collaboration tools).

– Coordination with regional and central teams for compliance and continuity.

Citibank – Local Branch, Haiti

Technology Head 3 years (1994-1997)

– Oversaw IT operations of the branch and managed technical support.

– Deployed banking systems and strengthened cybersecurity controls.

– Coordinated with international teams to ensure compliance and audit readiness.

Ministry of Commerce and Industry – Haiti

Programmer Analyst 1990 – 1993

– Developed and maintained internal management applications.

– Managed databases and automated administrative processes.

– Provided technical support to directors and end users.

Education

Educatel (Online School)

IT Analyst Course (1985-)

Languages

French (fluent) • English (fluent) • Haitian Creole (native)

References

Available upon request.

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