Internal Communications & Digital Content Coordinator

Palak Patel

EDUCATION

Emerson College

MA, Writing and

Publishing

2018

Vassar College

BA, English, Religion

2016

SKILLS

Mac/PC system

Microsoft 365

Google Suite

Salesforce

Customer Support

Data Collection and

Analysis

Knowledge Management

Project Management

Project Coordination

Problem Solving

Metadata

Writing

Content Management

JIRA/Atlassian

Event Planning

Zoom

Slack

CONTACT

P: 307-***-****

E: *****.*****.****@*****.***

WORK EXPERIENCE

Internal Communications Coordinator MIT Libraries 2022-Present

● Lead a working group of 4 staff members to execute an internal communications roadmap

● Coordinated the project timeline and deliverables for multiple internal comms initiatives

● Create, review, and update internal communications norms and guidelines

● Functioned as the subject matter expert and served as a resource for staff in internal content organization

● Created knowledge management guidelines to help organize staff content

● Planned and ran focus groups and talk circles for all Libraries staff

● Administer and review Pulse Survey results and present them to Senior Leadership and staff

● Serve as a backup to the Communications team’s external stakeholders

● Functioned as the content subject matter expert and business owner for the intranet project

● Created and distributed a monthly staff newsletter in coordination with HR team

Adjunct Instructor Boston Architectural College

2026-Present

● Designed and taught Critical Reading and Research I and II for first-year students

● Provided written and verbal feedback to students to help them grow as writers and researchers

Digital Content Production Coordinator/Editorial

Assistant Aspen Publishing/Wolters Kluwer

2018-2022

● Managed the conversion of over 150 titles a year to the Aspen Publishing CasebookConnect platform.

● Directed content creation and updates for the Connected Quizzing platform on CasebookConnect.

● Participated in Quality Assurance assignments

● Evolved and improved processes to increase efficiency and support the migration from print to electronic format.

● Coordinated and oversaw digital production, external vendor activity, and vendors

● Arranged meetings for Publisher and Marketing Director and coordinated resources for use by all attendees.

● Processed and maintained records of all invoices and travel reimbursements for the Editorial team, as well as assisted with Marketing and Digital invoice submission.

Senior Editorial Assistant Ploughshares

2017-2018

● Trained and supervised two student Editorial Assistants per semester in all office duties

● Managed all administrative aspects of the office, including answering phones, purchasing supplies, and customer relations

● Worked with the Managing Editor to resolve website issues and improve operations

● Produced monthly sales reports to distribute internally.

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