Fraud Prevention & Personal Banking Customer Care
Resume:
North Port, FL *****
**********@*****.***
OBJECTIVE
Personal Banking, Senior Service
Representative, Commercial Card
Services, Retail, Sales. I am a
dynamic, motivated customer care
with experience in banking, travel,
Customer Care position, Retail,
business banking, loans.
I am a reliable, organized, and
motivated individual with ability to
handle multiple projects. Seasoned
professional in banking and
customer care, specializing in fraud
prevention and data analysis.
Proven ability to analyze
transaction patterns and
collaborate with teams to
implement effective fraud
prevention strategies, ensuring the
security of customer assets while
enhancing overall service quality.
PROFESSIONAL SKILLS
AND
ACCOMPLISHMENTS
MAYRA TRUJILLO
PROFESSIONAL PROFILE
February 2026 - Current
Fraud Prevention Specialist Chase Bank San Antonio, Texas January 2024 - Current
North End Teleservices
June 2024 - August 2024
Personal Banker Key Bank Kittery, Maine
January 2023 - January 2024
American National Bank
January 2021 - January 2023
Personal Banker Wells Fargo Bank
January 2016 - January 2021
First National Bank of Omaha
January 2010 - January 2012
Spanish and English Tutor
• Analyzed transaction patterns to identify potential fraudulent activities. Monitored alerts for suspicious account behavior and escalated as needed.
•
Collaborated with teams to implement fraud prevention strategies and best practices.
•
Health Care Services-Health Insurance Plans, Claims, Customer Support Specialist in English and Spanish.
•
Assisted customers with account openings and transactions with checking, credit cards, cds, loans, mortgages, claims, dispute.
•
• Provided expert guidance on banking products and services to clients.
• Educated customers about digital banking tools and online services. Sales, Opening New Accounts, Loans, CDs, Online Services, Insurance Services. Problem Solving Abilities.
•
Assisted customers with account openings and transactions at Wells Fargo Bank.
•
• Provided expert guidance on banking products and services to clients.
• Educated customers about digital banking tools and online services. Retail Services/ Credit Card Services, Mortgage Services, Claims. Opening New Accounts, Credit Cards. Customer Support
•
• Designed customized lesson plans for diverse student needs.
• Utilized interactive teaching methods to engage students effectively. Assessed student progress through regular evaluations and feedback sessions.
•
• Fraud detection
• Risk assessment
• Data analysis
• Transaction monitoring
• Regulatory compliance
Customer relationship
management
•
• Claims processing
• Financial reporting
• Problem solving
• Attention to detail
• Effective communication
• Team collaboration
• Fraud prevention strategies
EDUCATION
January 2004
Bachelor Business Administration
Bellevue University, Bellevue, NE
Masters of Science Elementary Education
Capella University, Minneapolis, MN
GPA: 4.000
COURSES AND SEMINARS
• Personal Banker Course
• Real Estate Division
• Customer relations
• Sales
• Finance charges
• Excel
• Access
• Internet research
• Translation and English Literature, University of Havana, Cuba, 1985
• Income Tax course, 2006
• Tutoring Course
• Early childhood studies
Contact this candidate