Multi-Site Operations & Area Manager Leader

Nav Josan

Edmonton, Alberta 780-***-**** ********@*******.***

Coordinator & Operations Leader Multi-Site Management - Stakeholder Relations - Data & Reporting

Results-driven coordinator and operations leader with 10+ years of experience managing multi-site programs, coordinating complex initiatives, and supporting leadership with data-driven insights across retail, technology, and small business environments. Proven track record in building and leading teams of 20–100+ people, driving performance, and standardizing processes and reporting. Entrepreneurial background as an owner/operator and business consultant, bringing strong critical thinking, communication, and the ability to self-direct in fluid, fast-paced settings. Skilled in stakeholder management, recruitment and onboarding, training, and using metrics to guide decisions.

Skills

Leadership & Team Coaching - Project & Process Coordination - Recruitment, Onboarding & Training - Multi-Site Operations - Stakeholder & Relationship Management - Data Analysis & Reporting - Budgeting & Expense Management - Critical Thinking & Problem Solving - Advanced MS OƯice (Word, Excel, PowerPoint)

Professional Experience

Owner / Operator

2424849 Alberta Inc Edmonton, AB October 2024 – Present

Provide business support consulting services to small and medium businesses, focusing on operations, marketing, and workforce management.

Advise owners on hiring, onboarding, and training processes, helping them build scalable team structures and improve retention.

Develop simple reporting and KPI tracking frameworks to give clients visibility into performance and support data-driven decision-making.

Identify process gaps and recommend improvements to streamline day-to-day operations. Owner / Operator

Bogani Café Edmonton, AB July 2022 – October 2024

Owned and operated an independent café, overseeing full business operations including staƯing, scheduling, sales, inventory, vendor management, marketing, payroll, and accounting.

Recruited, trained, and coached front-line staƯ to deliver consistent customer service and maintain coverage across all shifts.

Implemented local marketing initiatives and community partnerships to drive traƯic and increase monthly revenue.

Optimized inventory and ordering processes to reduce waste while keeping key items in stock.

Managed budgets and expenses to keep the business financially sustainable until closure due to lease expiry and inability to reach a new agreement with the landlord. Area Sales Manager

Regus Edmonton, AB June 2019 – October 2021

Oversaw operations for three Regus centres in Edmonton, acting as the first point of contact for new prospect tours and inquiries.

Met with prospective customers, explained products and services, qualified needs, and aligned solutions with business requirements.

Provided regular reporting on sales activity, pipeline, and local market performance, supporting leadership visibility and planning.

Built and maintained a network of industry stakeholders to identify and act on new business opportunities.

Coached, trained, and evaluated centre staƯ to ensure high performance and service standards.

Monitored revenue and expenses for each centre, working to ensure financial targets were met.

Regional Manager – Google Program

Premium Retail Services Canada (Remote) September 2016 – July 2018

Managed several teams within the Google retail program, including Sales Associates and Field Trainers, across multiple regions in Canada (team size 20–50 people).

Responsible for interviewing, hiring, training, and onboarding new associates to meet program standards.

Created standard operating procedures (SOPs) for a new program, establishing consistent practices across locations.

Designed and implemented an evaluation process to support fair, structured performance management.

Managed hour allotments and discretionary budgets, balancing program needs with financial constraints.

Delivered client-facing presentations on field insights and sales performance, translating complex data into clear recommendations.

Built strong relationships with retail partners at the district level and identified reporting needs to improve visibility and decision-making.

District Sales Manager – Epson

InMarketing Services Alberta September 2015 – July 2016

Managed a team of Sales Associates and a Field Trainer/Merchandisers across Alberta

(team size approximately 25).

Interviewed, hired, trained, and scheduled team members, and reviewed field reports for accuracy and completeness.

Built relationships with retail locations within the territory to support sell-through and brand presence.

Delivered product training to retail associates on Epson products, both in-store and at organized training events.

Planned and executed training events and tradeshows at conferences and conventions on behalf of Epson.

Became a subject-matter expert on Epson products to support eƯective training and advocacy.

Field Trainer – Microsoft Xbox

Mosaic Sales Solutions Edmonton & Winnipeg, MB September 2013 – June 2015

Provided sales training on Xbox products to approximately 40–105 retail locations across Edmonton and Winnipeg.

Organized and led group trainings and events at various retailers to improve product knowledge and sales capability.

Maintained strong relationships with Microsoft retail partners (e.g., Best Buy, Future Shop, EB Games) to ensure buy-in for training initiatives.

Stayed current with new technology and innovations within the consumer video game market to deliver up-to-date training content.

Territory Sales Manager – HP

Mosaic Sales Solutions Edmonton & Area, AB February 2012 – May 2013

Delivered sales training on HP products to associates in over 40 retail locations in Edmonton and surrounding areas.

Managed a team of HP-specific sales associates through training, coaching, and supervision to drive performance.

Organized and participated in group training sessions at various retailers.

Built and maintained strong relationships with HP retail partners (Best Buy, Future Shop, Staples) to support program success.

Kept up to date on new technology and innovations in consumer computing products to provide accurate guidance and training.

Education

Bachelor of Management, Marketing Major

University of Lethbridge Lethbridge, Alberta 2010 Volunteer Experience

Big Brothers Big Sisters – Riverdale OƯice, Edmonton

Edmonton Food Bank

Hope Mission, Edmonton

Contact this candidate