Executive Assistant & Office Manager

Ashley Graeser

****************@*****.*** • 214-***-**** • Heath, TX

PROFESSIONAL SUMMARY

Experienced Executive Assistant and Office Manager with 15+ years supporting senior leadership, managing operations, coordinating complex schedules, and handling client and vendor communications. Strong background in executive support, business administration, project coordination, proposals, financial processes, and customer service. Entrepreneurial experience includes launching and successfully operating an independent beauty business, managing day-to-day operations, client relationships, scheduling, purchasing, and business administration. Known for organization, discretion, attention to detail, creative problem-solving, and the ability to manage multiple priorities independently.

PROFESSIONAL EXPERIENCE

Reinvented by Ash — Owner / Hairstylist Mar 2022 – Present

• Opened, launched, and successfully operated an independent hair salon, managing all aspects of day-to-day business operations.

• Built and maintained a loyal client base through exceptional customer service, relationship building, and personalized beauty services.

• Excelled in professional hair color, blonding, hair extensions, and beauty services while staying current with industry trends and techniques.

• Managed scheduling, client communications, appointments, purchasing, inventory, and overall salon organization.

• Handled business administration, financial responsibilities, marketing, and client retention to support continued growth.

• Developed a strong personal brand and reputation through attention to detail, creativity, professionalism, and consistent client experience.

• Demonstrated the ability to independently manage multiple priorities, solve problems quickly, and make business decisions in a fast-paced environment.

HALO Branded Solutions — Executive Assistant Oct 2017 – Mar 2022

• Managed email and verbal correspondence on behalf of the President and Vice President with clients, customers, suppliers, and senior contacts.

• Oversaw executive calendars, scheduling, meetings, and day-to-day administrative priorities.

• Handled Accounts Payable and Accounts Receivable functions and supported financial administration.

• Sourced promotional products using search engines and SAGE software to meet customer needs.

• Developed and presented proposals for prospective clients and supported sales-related activities.

• Created and managed spreadsheets for shipping allocations, logistics, and order tracking.

• Designed artwork in CorelDRAW for factory production and coordinated with factories to ensure timely delivery.

• Communicated and collaborated with senior executives regarding current and upcoming orders.

• Developed and maintained sales incentive calendars and promotional flyers.

• Provided comprehensive administrative and operational support to the Vice President across company functions. Wilde Advertising, Inc. — Executive Assistant / Office Manager Apr 2013 – Oct 2017

• Served as direct assistant to the President and Vice President, supporting daily executive and office operations.

• Managed executive correspondence, calendars, customer and factory communications, and incoming calls.

• Handled Accounts Payable and Accounts Receivable responsibilities.

• Used SAGE and online resources to research promotional products and customer solutions.

• Created proposals for prospective customers and maintained shipping allocation spreadsheets.

• Coordinated factory orders, production schedules, and ship dates.

• Created artwork in Corel for factory production and communicated with high-level executives regarding current and future orders. Boston’s Gourmet Pizza, LP — Corporate Receptionist Mar 2011 – May 2012

• Managed a four-line telephone system and directed calls appropriately.

• Processed payroll through ADP for four corporate store locations.

• Ordered office supplies, maintained store spreadsheets, and prepared weekly FedEx invoicing spreadsheets.

• Welcomed guests and coordinated monthly office events and the annual children’s Christmas party. Quigley Heating and Air — Installation Coordinator / Installation Manager Apr 2010 – Feb 2011

• Scheduled A/C installations, ordered equipment and city permits, and coordinated installation logistics.

• Created and maintained Excel spreadsheets for warranty and labor tracking.

• Managed installer timesheets, filing, email, and customer service responsibilities. Platinum Glass — Office Manager Oct 2008 – Mar 2009

• Managed incoming calls, invoices, proposals, client communications, filing, email, and payroll support. Imlach & Collins Brothers — O&I; Coordinator Jan 2008 – Sep 2008

• Coordinated commercial moves and maintained customer communication.

• Created proposals, pricing sheets, and inventory reports while working independently. AppleOne Employment — Client Service Manager Mar 2007 – Jan 2008

• Recruited candidates, scheduled appointments, conducted interviews, completed reference checks, and submitted candidates for open positions.

• Created and maintained Excel spreadsheets and completed credit and background checks.

• Managed document preparation, email, fax, and administrative support. Crouch & Ramey — Receptionist Mar 2006 – Mar 2007

• Managed phones and email, scheduled and prepared conference rooms, entered data into Concordance, and maintained fax communications.

RDS — Client Service Manager May 2003 – Feb 2006

• Supported a remodeling business with appointment setting, bookkeeping assistance, organization, and filing.

• Worked independently and traveled as needed to support business operations. CORE SKILLS

Executive & Administrative Support • Calendar & Schedule Management • Office Management • Business Operations • Client & Vendor Relations • Customer Service • Proposal Development • Accounts Payable / Receivable • Sales Support • Project Coordination • Microsoft Excel • Microsoft Word • Outlook • SAGE • CorelDRAW • Scheduling • Inventory & Purchasing • Entrepreneurial Leadership • Beauty & Salon Operations • Hair Color & Blonding • Hair Extensions

Contact this candidate