Customer Service Call Center Agent
Resume:
M A R Y U M B E N E F I E L D
********@*****.***
Upbeat and Positive Personality
Verbal and Written Communication
Customer Data Confidentiality
Responding to Difficult Customers
Calm and Professional Under Pressure
Efficient and Detail-Oriented
Multitasking and Prioritization
Time Management
Remote Office Availability
Policies and Procedures Adherence
Effective communication
Dedicated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
E X P E R I E N C E
S K I L L S
E D U C A T I O N
CALL CENTER AGENT
AEG VISION SEPTEMBER 2015- APRIL 2018
BILL J. PRIEST INSTITUTE
Offered actionable solutions for customer concerns by following internal database prompts and company scripts.
Completed routine transactions for customers such as opening accounts and processing payments. Met inbound customer needs while maintaining strict performance targets. Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer. Resolved issues based on thorough investigations of concerns. C O N T A C T S
Maintained detailed records of customer interactions using contact management software. Ensured compliance with all applicable laws, regulations, policies and procedures related to customer service activities.
Processed orders accurately and timely.
Utilized problem solving techniques when dealing with difficult or irate customers. Monitored incoming calls to ensure they were routed correctly according to established protocols. Maintained up-to-date knowledge of company policies and procedures. CONTACT CENTER REP
VALOR VIP MAY 2018-AUGUST 2022
Assisted in resolving patient complaints related to account balances, insurance coverage, and payment plans.
Analyzed claims denials from third party payers and identified potential solutions for reimbursement.
Verified accuracy of medical coding for services rendered by healthcare providers. Processed payments from patients and maintained accurate records of all transactions. Ensured compliance with company policies concerning the privacy of confidential health information.
Communicated frequently with healthcare providers regarding payment status updates on their claims submitted.
CLAIMS REP
ESURANCE AUGUST 2022-JULY 2025
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