Agile SAFe IT Program & Delivery Leader

Career Summary

•Overall **+ years of IT experience spanning roles of Technical Manager, Project Manager, Scrum Master, Onsite Coordinator, Lead Developer and Developer.

•Experienced in Application and Product Development, Enhancement & Support projects.

•Experienced in Agile & Waterfall Project Management methodologies.

•Experienced in SDLC & PMLC process.

•Experienced in Scaled Agile Framework (SAFe).

•Basic knowledge & understanding of Generative AI.

•Has expertise in working in various domains like Financial, Wealth Management, Investment, Telecom, Vehicle Insurance, Digital Analytics and Energy Utilities.

Professional Abstracts

Techno - Functional

Project Management

Program Management

Delivery Management

Requirement Management

Project Estimation

Stakeholder Management

Risk Management

Change Management

Knowledge Management

Vendor Management

People Management

Team Management

Technical Support

Performance Appraisal

Functional Expert

Project Governance

ITIL

ITSM

DevOps

Skill Summary

Operating System

Windows, Solaris, Linux, Microsoft Azure, GCP, AWS

Project Management

Microsoft Project, Microsoft Visio, Microsoft Office 365

Languages

Java, J2EE, Spring, Hibernate, Shell Scripting, HTML, Java Script and Angular 4, Microservices

Databases

Sybase, MySQL, SQL Server, Sybase IQ, MS Access

Reporting

Business Objects, Crystal Reports, Tableau, Informatica, PowerBI

Development IDE

Eclipse, Visual Studio Code

Application Servers

JBoss, Wild fly, Tomcat

Software Process Development

Clear Case, SVN, Source Tree, Maven, GIT, Atlassian tools (Jira, Confluence, Bit Bucket), Citrix

PM Tools

IBM BPM, ServiceNow, Rally, Clarity, SharePoint, Smart Sheets

PM Methodologies & Frameworks

Waterfall, Agile, Scrum, SAFe, Kanban

Certifications

•Project Management Professional (PMP)

•PMI Agile Certified Practitioner (PMI-ACP)

•SAFe Advanced Scrum Master (SASM)

•Professional Scrum Master (PSM1)

Accomplishments & Recognition

•Has experience in handling offshore development centre by overseeing projects and taking care of Organization activities.

•Lead a team size ranging from 7 to 60 resources and handling of multiple large-scale projects.

•Experience in handling Program Management activities in the organization.

•Successful in building strong teams and grooming them to next level.

•Expertise in developing web applications using UI technologies like Angular, HTML, Bootstrap, jQuery, java script.

•Expertise in developing enterprise applications using Java and J2EE technologies.

•Involved in digital transformation projects.

•Excelled in handling Onsite-Offshore development model.

•Excelled as Data Architect in building database solutions.

•Successfully delivered data ware house project for FirstBaseIT for generating reports

•Successfully delivered multiple mobile applications using Ionic framework in short span of time

•Successfully handled transition of projects from windows to linux platform to reduce costs for the clients

•Successful record of leadership development and implementation of creative strategies and innovative solutions

Professional Experience

Development & Migration

Jan 2024 - Present

Client

Texas Department of Housing & Community Affairs (TDHCA), TX

Project Manager / Scrum Master

Working as a Project Manager / Scrum Master at TDHCA

Handling of multiple projects and handling of cross-functional teams

Provide leadership in the establishment and development of project plans, resource allocation, and scheduling for the project

Handled complete SDLC for the project.

Involved in setting up Project and Kanban board in Jira

Involved in creating user stories & creating project plans.

Worked with teams to co-ordinate project deliverables; Ensured alignment between customer expectations and system capabilities, resulting in reduced scope creep and faster project execution.

Proactively identified and assessed project risks, developing mitigation strategies to minimize potential impact on timelines and budgets.

Designed enterprise-wide IT architecture to support scalable, secure, and performance-optimized applications/products

Delivered infrastructure blueprints that enhanced system performance and reduced operational downtime.

Presented financial modelling insights to executive stakeholders, enabling data-driven decision-making and optimal resource allocation.

Fostered cross-functional collaboration, strengthening teamwork and improving project delivery.

Built strong partnerships across teams to enhance communication, coordination, and delivery efficiency.

Generated weekly reports and present to Stakeholders.

Expert in data governance, business analytics, normalization, and slowly changing dimensions (SCD)

Technology – Java, Oracle, Jira, JQL, Tomcat, CVS, Microsoft Project Planner, SharePoint

Service Delivery Platform

June 2021 – Oct 2023

Client

Charter Communications, NC

Technical Project Manager / Scrum Master

Perform Technical Project Manager / Scrum Master role for Charter Communications projects

Handling of multiple projects and handling of cross functional teams

Provide leadership in the establishment and development of project plans, resource allocation, budget planning and schedules for the project

Extensive experience managing end-to-end Software Development Life Cycle (SDLC) phases, from requirements gathering and design to development, testing, deployment, and maintenance.

Coordinated with QA/UAT teams for project validations

Proficient in implementing DevOps practices to streamline software development and operations, enabling continuous integration, continuous delivery (CI/CD), and faster, more reliable deployments.

Performed Vendor Management activity for the projects; Performed detailed cost-benefit analysis to justify investments and prioritize initiatives based on ROI and business impact

Enabled seamless data exchange and operational efficiency through API development, middleware, and service orchestration.

Led infrastructure design efforts for cloud and hybrid environments, ensuring resilience, scalability, and regulatory compliance.

Collaborated with solution architects and engineering teams to align infrastructure and application layers with strategic goals.

Maintained a dynamic RAID log and led regular risk review sessions, ensuring stakeholder awareness and issue resolution readiness.

Conducted comprehensive requirements analysis by gathering and evaluating stakeholder inputs to define actionable business and technical specifications

Worked with Business Analyst, Architects and teams to co-ordinate project deliverables

Coordinate with Delivery Managers/Scrum Masters to identify cross functional dependencies

Fostered cross-functional collaboration, strengthening teamwork and improving project delivery.

Built strong partnerships across teams to enhance communication, coordination, and delivery efficiency.

Generated weekly reports and presented to Business Executives & Stakeholders

Skilled in collaborating with external stakeholders to ensure 100% compliance with all applicable laws and regulations (GRC)

Performed monthly budget audits and forecasted budget for upcoming work and secure budgets for the projects

Maintained RAID (Risk, Assumptions, Issues & Dependencies) log for tracking project issues

Handled projects involving digital transformation of agreements process and implementation of DMCA (Digital Millennium of Copyright Act)

.

Technology – Java, AWS, Microservices, javascript, Jira, JQL, Confluence, Clarity, Microsoft Project Planner, SharePoint, Smart Sheet, ServiceNow, SaaS, DevOps

Cart & Checkout

Jan 2020 – June 2021

Client

Lowe’s, NC

Sr Manager / Scrum Master

Perform Technical Project Manager / Scrum Master role for Cart & Checkout pages for e-commerce website of Lowes

Performed Project Management activities and Delivery Lead Responsibilities for 2 teams

Led migration of website pages from on-premises to GCP.

Led migration of pages from NodeJs to ReactJs.

Built CI/CD pipelines on GCP.

Provide leadership in the establishment and development of project plans, resource allocation, and schedules for the project

Extensive experience managing end-to-end Software Development Life Cycle (SDLC) phases, from requirements gathering and design to development, testing, deployment, and maintenance.

Proficient in implementing DevOps practices to streamline software development and operations, enabling continuous integration, continuous delivery (CI/CD), and faster, more reliable deployments.

Work as a Scrum Master, conducts and effectively participates in sprint planning, task estimates, task sequencing, sprint reviews and retrospectives

The Project Manager/SCRUM Master fosters an environment of cross-team collaboration and teamwork; Maintained a dynamic RAID log and led regular risk review sessions, ensuring stakeholder awareness and issue resolution readiness.

Conducted comprehensive requirements analysis by gathering and evaluating stakeholder inputs to define actionable business and technical specifications

Work with Product Management to understand the priority features and fixes and cascade this information to Developers

Performed PayPal Integration on Check-out page.

Provides metrics reporting to Product Development management team on burn down progress, velocity and release updates; Ensured alignment between customer expectations and system capabilities, resulting in reduced scope creep and faster project execution.

Work with Scrum teams to create success criteria and communicate them to stakeholders

Facilitate PI Planning session by working with multiple teams

Proactively identifies and tracks project risk and develops mitigation plans to manage risk

Actively contribute to the continuous improvement of project framework and to the successful organizational transition to Agile

Technology – Java, React JS, JavaScript, Jira, JQL, Confluence, Google Cloud Platform (GCP), DevOps, ServiceNow

Events & Nova

Aug 2019 – Dec 2019

Client

Apple, CA

Project Manager

•Played Role of Project Manager for the project

•Streamline Project Management process for Events and Nova projects

•Involved in delivery of features for Events project.

•Provided knowledge transfer of all Agile/Scrum activities & educated the team to understand Agile/Scrum framework

Technology – Java, Spring, Oracle, Vertica, javascript, ServiceNow, Radar, Keynote, OmniPlan

ClicktoChat

Aug 2018 – July 2019

Client

American Express, FL

Technical Project Manager / Scrum Master

•Performed Technical Project Manager along with Scrum Master role for the Chat Application

•Lead a team of 20 people which includes leads, developers and testers based on onsite-offshore model

•Performed Project Management activities and Delivery Lead Responsibility for the project

•Extensive experience managing end-to-end Software Development Life Cycle (SDLC) phases, from requirements gathering and design to development, testing, deployment, and maintenance.

•Proficient in implementing DevOps practices to streamline software development and operations, enabling continuous integration, continuous delivery (CI/CD), and faster, more reliable deployments.

•Successfully executed multiple enhancements over a span of 1 year

•Performed a role which involves co-ordinating with multiple teams within organization and outside

•Successfully executed enhancement of chat data migration from SQL server to Big Data

•Supported chat application on mobile app.

•Performed budgeting, capacity, resource and project planning for the project

•Provided the technical competence to the team; have ensured alignment between customer expectations and system capabilities, resulting in the reduced scope creep and faster project execution

•Monitor & Track Stories in Rally for current Sprint Backlog while helping the Product Owner & Team prioritizing backlog items

•Proactively coordinated sprint planning activities, daily stand ups, sprint reviews, sprint retrospectives conflict resolution meetings.

•Facilitated PI Planning session by working with multiple teams

Technology – Javascript, Spring, SQL Server, Bigdata, Jira, JQL, Bit Bucket, Confluence, ServiceNow, Clarity, Rally, SAFe, Sharepoint, Microsoft Azure, ServiceNow, DevOps

FRAPI (Java Restful API)

Jan 2018 – Aug 2018

Client

Vanguard, PA

Project Manager / Scrum Master

•Serving as Project Manager/Scrum Master for the project.

•Involved in designing RESTful API services enhancements for Wealth Management & Investment funds (International & Domestic)

•Involved in building offshore-onsite development team for implementing of RESTful services

•Extensive experience managing end-to-end Software Development Life Cycle (SDLC) phases, from requirements gathering and design to development, testing, deployment, and maintenance.

•Proficient in implementing DevOps practices to streamline software development and operations, enabling continuous integration, continuous delivery (CI/CD), and faster, more reliable deployments.

•Involved in preparation of SOW for the project

•Utilization of tools like IBM BPM, ServiceNow tools for release management in the project

•Creation of weekly, monthly reports and reporting KPIs, OKRs & SLAs

Technology – Spring, DB2, Stored Procedures, Jira, JQL, Bit Bucket, Confluence, ServiceNow, IBM BPM, Sharepoint

Indigo Application for Enterprise Utilities

April 2016 – Sep 2017

Client

Futura Systems, Atlanta, USA

Technical Project Manager

About the project:

Energy Utilities consists boutique of GIS based software applications to accomplish multiple functionalities for Utilities domain. Some of the applications are Work Management (MWF), Asset Management and Inspections applications. All the applications were brought under one common platform Indigo. Work Management (MWF) is responsible for work management in utilities domain. All the work orders are routed to MWF which in turn manages, distributes and bring to closure of work orders. MWF handles multiple types of work orders like Service Order (Meter Service), Outage, Outdoor Lighting and Collections. MWF basically consists of web application for dispatchers and desktop application and mobile app for field representative to work in offline mode.

Asset Management is responsible for tracking of assets in utilities domain.

Inspections is responsible for providing asset inspection

Agile Methodology used for project implementation.

Job Responsibilities:

•Performed Technical Project Management activities and Delivery Lead Responsibility for the project

•Involved in requirement gathering, analysing & designing, project planning, implementation, deployment and administration of all applications

•Conducted Gap Analysis with existing application to determine requirements for product implementations and determined the effort estimates, for product configuration / customization.

•Involved in providing solutions to the application team

•Extensive experience managing end-to-end Software Development Life Cycle (SDLC) phases, from requirements gathering and design to development, testing, deployment, and maintenance.

•Proficient in implementing DevOps practices to streamline software development and operations, enabling continuous integration, continuous delivery (CI/CD), and faster, more reliable deployments.

•Dashboard reports contain data of project status, delivery status & open issues

•Exposure in creating dashboards reports using Jira tool for stakeholder, project manager, team members

•Preparation of UI screens using Gliffy tool

•Involved in application architecture in defining application layers, UI layer, Business Layer, Data Access Layer and providing multiple levels of abstractions

•Involved in planning of POC (Service Bus & Angular) required for the project

•Handled database module for all applications which includes designing, database model diagrams, creation and managing databases

•User interface is built using HTML 5, Bootstrap, and Angular 4. REST API to get data from backend services

•Backend was developed using Entity Framework, C# and Dot net framework

•Involved in planning and monitoring of UWP test application to replicate customer user experience

•Expert in data governance, business analytics, normalization, and slowly changing dimensions (SCD)

•Other Organization initiatives

•Involved in building business proposals for the organization

•Conducted performance appraisal to the team

•Involved in hiring of resources required for the projects

•Involved in procurement of resources to the organization

•Involved in android mobile apps planning and development for Voter Survey and Railway Examination using Ionic framework

Technology – C#, .Net, Angular, SQL Server, Java Script, HTML, REST API, Stored Procedures, Service Bus, Gliffy, Jira, JQL, Bit Bucket, Confluence, SharePoint, Power BI, Microsoft Azure, SaaS

QBE projects in Insurance domain

Feb 2012 – Mar 2016

Client

FirstBaseIT, London UK

Technical Manager

About the project:

Danni is used to distribute, manage, and control QBE’s insurance products. Danni allows policies to be sold, documentation to be printed, and insurance claims to be made all on the one system. Danni controls the risk. Each policy sold and each claim raised is recorded on Danni, meaning that QBE have direct control of the risk at all time. Danni is used in different continents like Europe, Asia, CEE and US. Product design is flexible to cater to different dealers across the globe. Maintenance cost of the product is very low. There are other applications like Kylie, SAM and Asserion which are developed and maintained. Agile Methodology used for project implementation.

Job Responsibilities:

•Worked on B2B applications in Insurance domain

•Involved in analysing, designing and implementation of Policy and Claims for vehicle insurance products

•Provided Technical Solutions to the requirements

•Developed web application UI using HTML, JSP, Bootstrap, CSS, JQuery and JavaScript

•Backend application is developed using Java, Spring, Hibernate

•SOAP web services were developed for retrieving policy information and storing in application database

•Worked as Data Architect in building data warehouse (DWH) solution using ETL concept required for generation of reports

•Extract Data from different database sources, Transform data to new database design format and Load data in DWH database

•Provided data to customers to generate reports on daily basis and monthly

•Involved in migration of applications

•Involved in migration of user interfaces to HTML 5

•Involved in building team technical competency and providing technical road map

•Expert in data governance, business analytics, normalization, and slowly changing dimensions (SCD)

•Other Organization initiatives

•Involved in preparation of business proposals for the organization

•Provided Financial Forecasting for projects and organization

•Developed requirements specification for HR application by analyzing existing solutions

•Developed Android mobile App (Rating and Feedback) using Ionic framework.

•Worked as Senior Business Analyst for Digital Attribution Reports application for Ncyclo

•Developed housing web application using HTML, Angular, Bootstrap, Spring and hibernate

•Involved in building of in-house technical team

•Excellent multitasking in handling multiple projects

•Provided scripts in deploying application on linux platform in Microsoft Azures

Technology - Java, J2EE, Spring, Hibernate, SOAP web services, Bootstrap, HTML, CSS, Java Script, JQuery, REST API, JSP, Java Script, SQL Server, My Sql, Bigdata, Gliffy, Ionic framework, Maven, JBoss, Tomcat, Linux, Jira, Sharepoint, Informatica, Microsoft Azure, AWS

Ericsson Network IQ (ENIQ)

April 2009 – Feb 2012

Client

Ericsson, Ireland

Project Manager

About the project:

Ericsson Network IQ platform project is Ericsson’s performance management ETL application which involves collection/Parsing and processing of data collected from various GSM/UTRAN and LTE nodes deployed in various customer sites. The application is robust enough to support files from 40K cells. Sybase IQ database is used to store the parsed data. Core Java, reflection and velocity concepts are used in developing the project.

Job Responsibilities:

•Involved in different aspects of Project management, Requirement Gathering, Analyzing Requirements, Design Documentation, Effort Estimation, Resource Planning, Delivery Planning and Execution

•Prepared Project Planning using Microsoft Project Planner

•Prepared Project estimations based on the scientific calculations developed by Ericsson

•Provided billing data of the project on monthly basis

•Worked on development, enhancement and support projects simultaneously

•Provided project updates to clients and team at regular intervals with data

•Dashboard reports contain data of project status, delivery status, resource status, risks, known & open issues

•Provided detail reports to the clients on demand basis

•Provided weekly status updates to Delivery Manager and monthly reports to PMO organization

•Involved in managing team deliverables and assigned tasks

•Tracked application/project issues on day-to-day basis till closure of all action items

•Involved in review of Test Plan preparation and monitoring testing team

•Provided Customer KPIs and OKRs and Project Review Reports to client after each release

•Co-ordinated with various teams Configuration Management, Fault Management, Ericsson Framework team to analyse impacts on the product

•Handling both Maintenance and Development projects

•Excellent multitasker in handling multiple projects at the same time

•Handling a team of 60 members with offshore onsite model

•Conducted performance appraisal to the team

•Worked on knowledge transfer in the project

Technology - Java, J2EE, Unix, Sybase IQ, Business Objects, Microsoft Project, Microsoft Office

Network Management Systems for Ericsson OSS

Feb 2003 – Mar 2009

Client

Ericsson, Ireland

Onsite Coordinator, Technical Lead, Developer and Technical Support

About the project:

Operational support system (OSS) is a set of programs that help a communications service provider monitor, control, analyse and manage a mobile network. Network Management Systems (NMS) provides services across network operations transformation, data center realization, process and network automation, and performance and domain management. Performance Management solution (B2B) is suite of applications for initiation, collection, storing data and generation of reports for mobile networks.

Job Responsibilities:

•Worked for 2G, 3G, CDMA, WCDMA Mobile networks which involves initiation, collection, storage and generation of reports

•Providing technical information to Architect Team and analysing application requirements

•Worked as Technical Lead in analysing requirements and providing technical solutions

•Worked on development, enhancement and support projects simultaneously

•Worked as Senior Developer of the team

•Developed new features using Java, J2EE, Multithreading and RDBMS

•Worked as Data Architect

•Supported different types of data parsers like ASN.1(Abstract Syntax Notation One), XML, CSV

•Involved in designing of data collection from multiple sources

•Reviewing new requirements and providing support to Systems Team (Business Analyst)

•Excellent multitasker in handling multiple projects

•Worked as technical support engineer (2005 – 2006) at the client location

•Worked as Onsite coordinator (2008 - 2009) and provided support for complete suite of NMS applications

Technology - Java, J2EE, Unix shell scripts, Sybase, Business Objects

Network Management Systems for Ericsson OSS

May 2000 – Jan 2003

Client

Ericsson, India

Software Developer

About the project:

Operational support system (OSS) is a set of programs that help a communications service provider monitor, control, analyse and manage a mobile network. Network Management Systems (NMS) provides services across network operations transformation, datacenter realization, process and network automation, and performance and domain management. Performance Management solution (B2B) is suite of applications for initiation, collection, storing data and generation of reports for mobile networks.

Job Responsibilities:

•Worked on Performance Management Solution for Ericsson Mobile Networks (GSM, WCDMA)

•Worked on development, enhancement and support projects simultaneously

•Worked as developer for NMS application using technologies Java, J2EE, Multithreading and RDMS

•Involved in developing shell scripts for storing performance data in database for every 15 minutes

•Developed Unix Shell Scripts for supporting migration

•Design and Develop reports using Business Objects tool

•Deployed Web Intelligence tool for web-based reports

•Worked in development and maintenance projects for 2G Mobile networks

•Analysing the requirements of the new features in development track

•Involved in providing Technical Support for Ericsson customers across the globe

•Reviewing new requirements and providing technical support to Systems Team (Business Analyst)

Technology - Java, Shell scripting, Sybase, Business Objects

Education

Bachelor of Technology (B.Tech) in Electronics and Communications Engineering (ECE) from JNTU - Anantapur, India. Aug 1995 - June 1999

Madhusudhana Rao Yeluri

Mobile: 980-***-****

*****************@*****.***

https://www.linkedin.com/in/madhu-yeluri/

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