Technical Maintenance Planner and Field Coordinator

RICHARD KARANJA-CV

TECHNICAL PLANNER MAINTENANCE PLANNER TECHNICAL

COORDINATOR

Nairobi, Kenya

Phone: 072*******

Email: *************@*****.***

PROFESSIONAL SUMMARY

Results-oriented Technical Planner and Field Service Engineering Professional with over 8 years of experience coordinating technical operations, field service activities, preventive and corrective maintenance, installations, troubleshooting, and technical projects across electrical/electronic systems, HVAC, security systems, printers/photocopiers, IT infrastructure, and power backup systems.

Diploma holder in Electrical & Electronic Engineering with strong practical experience in technician coordination, work planning, workload allocation, preventive maintenance scheduling, work-order follow-up, technical reporting, project execution, site surveys, procurement and parts coordination, quality control, and customer support. Experienced in coordinating field technicians and technical activities across multiple sites, monitoring job progress, identifying execution bottlenecks, and ensuring timely completion of assignments. Strong understanding of technical operations, workshop environments, maintenance workflows, and field-service requirements. Proficient in Microsoft Excel, Microsoft Office, technical reporting, work scheduling, project tracking, inventory/parts coordination, and digital communication tools, with the ability to work independently while coordinating effectively with technicians, procurement, stores, clients, and management.

CORE COMPETENCIES

Technical Planning & Coordination

Maintenance Planning

Preventive Maintenance Scheduling

Corrective & Breakdown Maintenance

Technician Workload Management

Technician Deployment & Allocation

Project Scheduling & Tracking

Multi-Site Technical Coordination

Work Orders & Job Cards

Project Progress Reporting

Technical Documentation

Resource Planning

Parts & Tools Coordination

Procurement & Stores Liaison

Technical Team Supervision

Workshop Operations

Site Surveys & Technical Assessments

Installation & Commissioning

Fault Diagnosis & Troubleshooting

HVAC Maintenance

Electrical & Electronic Systems

Printers & Photocopiers

CCTV & Access Control

IT & Network Infrastructure

UPS, Solar & Power Backup Systems

Quality Control & Compliance

Customer & Stakeholder Coordination

Microsoft Excel & MS Office

Technical Reporting

Preventive Maintenance Programs

Project Execution Follow-up

PROFESSIONAL EXPERIENCE

TROCKNET TECHNICS – Nairobi, Kenya

Technical Services / Field Operations

2024– Present

Provide technical services, maintenance, installation, troubleshooting, and project support across electrical/electronic systems, HVAC, security systems, printers/photocopiers, IT infrastructure, networking, and power backup systems.

Key Responsibilities & Achievements

Plan and coordinate technical service activities, installations, maintenance assignments, and field technician deployment.

Prepare daily and weekly work schedules based on customer requirements, technician availability, job priority, and technical resources.

Monitor progress of technical assignments and follow up on outstanding jobs to ensure timely completion.

Coordinate multiple technical activities and customer sites while maintaining service quality and response timelines.

Allocate technicians according to technical competence, workload, location and urgency of assignments.

Prepare and maintain work orders, job cards, service reports, maintenance records and technical documentation.

Conduct technical site surveys and assess labour, tools, spare parts and equipment requirements before execution.

Coordinate with suppliers and procurement sources to ensure availability of spare parts, tools, equipment and consumables.

Identify technical and operational bottlenecks affecting project execution and recommend corrective actions.

Carry out and coordinate preventive and corrective maintenance for technical equipment and systems.

Monitor breakdown response, troubleshooting and completion of corrective maintenance tasks.

Support installation, testing, commissioning and handover of technical systems.

Prepare technical reports detailing work performed, faults identified, parts used, recommendations and outstanding requirements.

Coordinate technical teams and ensure work is performed according to agreed technical standards and safety requirements.

Support customer communication, quotation preparation, technical assessments and project follow-up.

Maintain records of equipment, maintenance activities, service history, parts requirements and outstanding technical issues.

Provide technical guidance and practical support to technicians during complex installations and troubleshooting assignments.

Technical Scope

HVAC: Installation support, servicing, troubleshooting, preventive maintenance, and fault diagnosis.

Electrical/Electronics: Electrical systems, electronic equipment, power backup systems, UPS, and related troubleshooting.

Security Systems: CCTV, access control, alarms, and related ELV systems. IT & Networking: LAN/WAN, structured cabling, switches, routers, TCP/IP, VLAN, DNS/DHCP, rack installation and network troubleshooting. Office Equipment: Printers, photocopiers, multifunction printers and related maintenance. Power Systems: UPS, AVR, solar and backup power systems. TANDU ALARMS SYSTEMS LTD

TECHNICAL MANAGER

2020 -2023

Managed and coordinated technical activities involving security systems, field technicians, installations, maintenance, and customer projects. Key Responsibilities

Coordinated daily activities and deployment of field technicians according to project requirements.

Planned installation, maintenance, and service activities for multiple customer sites.

Monitored technician performance, workload, and completion of assigned jobs.

Coordinated technical projects from site assessment through installation, testing and commissioning.

Prepared work schedules and followed up on outstanding technical assignments.

Supervised installation and maintenance of CCTV, access control, alarms and other ELV/security systems.

Conducted site surveys and prepared technical requirements for projects.

Coordinated procurement of equipment, materials, spare parts and installation accessories.

Liaised with clients, suppliers and technical teams to resolve project execution issues.

Reviewed technical work to ensure quality, functionality and compliance with specifications.

Prepared technical reports, service reports and project updates for management and clients.

Trained and provided technical guidance to field technicians.

Responded to technical escalations and supported troubleshooting of complex field problems.

Assisted in planning manpower, tools, and equipment requirements for technical projects. TRANSMILLENIUM PROPERTY GROUP LTD – South Sudan

RESIDENCE TECHNICIAN / ELV & FACILITIES TECHNICAL SUPPORT 2015-2019

Provided technical maintenance and facilities support in a residential/property environment requiring coordination of multiple technical systems and maintenance activities. Key Responsibilities

Planned and executed preventive and corrective maintenance activities.

Coordinated technical tasks involving electrical, ELV, HVAC, security and building systems.

Monitored equipment condition and identified maintenance requirements before breakdowns occurred.

Responded to equipment faults and coordinated corrective maintenance activities.

Maintained technical records and reported maintenance issues and completed works.

Coordinated contractors and technical service providers when specialist intervention was required.

Supported maintenance planning based on equipment condition, priority and operational requirements.

Assisted in ensuring availability of tools, materials and spare parts required for maintenance.

Maintained safe and reliable operation of technical systems within the facility.

Supported troubleshooting and maintenance of HVAC and other building technical equipment.

COMPUTERWAYS LTD – Nairobi, Kenya

RESIDENT SUPPORT TECHNICIAN

2008-2013

Provided technical support and maintenance for computers, printers, network infrastructure and related equipment.

Managed and followed up on technical service requests and equipment faults.

Installed, configured and maintained computer hardware and network equipment.

Supported printers, photocopiers and other office equipment.

Troubleshot LAN/WAN connectivity, switches, routers and structured cabling.

Maintained service records and provided technical reports.

Coordinated resolution of technical issues with users and internal teams.

Supported preventive maintenance and timely resolution of equipment breakdowns. SELECTED TECHNICAL PROJECT EXPERIENCE

Technical Systems Installation & Maintenance

Coordinated and supported installation, testing and maintenance of CCTV, access control and alarm systems.

Managed field technical activities involving multiple sites and customer requirements.

Conducted site surveys and prepared technical requirements for implementation. HVAC & Facilities Maintenance

Supported HVAC installation, troubleshooting and preventive maintenance.

Diagnosed equipment faults and coordinated corrective maintenance.

Supported maintenance planning for building and facility technical systems. IT & Network Infrastructure

Supported installation and maintenance of LAN/WAN infrastructure.

Configured and troubleshot switches, routers, structured cabling and network equipment.

Supported rack-and-stack, cable termination, testing and network fault diagnosis. Printers & Photocopiers

Extensive field-service experience in installation, preventive maintenance, troubleshooting and repair of printers, photocopiers and multifunction devices. Power Backup Systems

Technical experience supporting UPS, AVR, solar and backup power systems, including troubleshooting and maintenance.

TECHNICAL PLANNING & MAINTENANCE CAPABILITIES

Work Planning: Daily, weekly and monthly technician schedules, assignment prioritization and follow-up.

Resource Planning: Assessment of manpower, tools, equipment, spare parts and technical requirements before execution.

Maintenance Planning: Preventive and corrective maintenance scheduling, breakdown response and maintenance follow-up.

Project Coordination: Monitoring project timelines, tracking progress, identifying delays and escalating issues.

Technician Coordination: Workload monitoring, technician allocation, task tracking and performance follow-up.

Documentation: Work orders, job cards, service reports, maintenance records, technical reports, and project updates.

Procurement Coordination: Identification of required parts, tools, and materials and liaison with procurement/stores.

Multi-Site Operations: Coordination of technical activities across different customer locations and field environments.

EDUCATION

DIPLOMA IN ELECTRICAL & ELECTRONIC ENGINEERING

Technical University of Kenya / Former Kenya Polytechnic PROFESSIONAL TRAINING & CERTIFICATIONS

CCTV & Security Systems Training – Dahua

CCTV & Security Systems Training – Hikvision

HVAC Technical Training / Certification

Computer Hardware & Software Certificate– Infotech Training Centre TECHNICAL SKILLS

Engineering & Maintenance

Electrical Systems Electronics HVAC Preventive Maintenance Corrective Maintenance Fault Finding Equipment Maintenance Technical Troubleshooting Security & ELV

CCTV Access Control Intruder Alarms ELV Systems Security System Installation Testing

& Commissioning

IT & Networking

LAN/WAN TCP/IP VLAN DNS DHCP Routers Switches Structured Cabling Network Troubleshooting Hardware Support

Office Equipment

Printers Photocopiers MFPs Printer Networking Preventive Maintenance Electronic & Mechanical Troubleshooting

Power

UPS AVR Solar Systems Backup Power Electrical Troubleshooting Planning & Administration

Microsoft Excel Microsoft Word Microsoft Office Work Scheduling Work Orders Job Cards Technical Reports Project Tracking Maintenance Records Resource Planning KEY STRENGTHS

Strong technical and practical engineering background

Excellent technician coordination and follow-up skills

Strong understanding of field-service operations

Ability to priorities urgent technical work and manage competing assignments

Strong preventive and corrective maintenance experience

Experience working across multiple customer sites

Strong troubleshooting and problem-solving ability

Good procurement and spare-parts coordination experience

Strong technical documentation and reporting skills

Ability to work independently with minimal supervision

Strong sense of urgency, ownership, and accountability

Effective communication with technicians, clients, suppliers and management REFERENCES

Available upon request.

Contact this candidate