Remote Client Services & Luxury Hospitality
Resume:
*************@*****.***
Near Jamia masjid kandi pora bijbeh
ara anantnag jammu and kashmir
Exceptional guest service and luxury
hospitality management Advanced
team leadership, staff training, and
performance development Strong
communication and interpersonal skills
with a guest-focused approach
Expertise in food and beverage service
standards and fine dining operations
Ability to manage high-pressure, fast-
paced environments with efficiency
Conflict resolution and problem-solving
with a professional and calm approach
Operational coordination across
departments to ensure seamless
service delivery In-depth knowledge of
hygiene, safety, and sanitation
regulations Strong organizational and
time management abilities Attention to
detail with a commitment to service
excellence Upselling techniques and
revenue enhancement strategies
Adaptability and decision-making in
dynamic service environments
Date of Birth : 17/12/1998
Marital Status : Single
2018 - 2020
16/04/2020 - 16/05/2023
SHAHNAWAZ AHAMD RESHI
Highly dedicated and results-driven Food & Beverage professional with over five years of progressive experience in high-end hospitality environments. Seeking a dynamic and challenging role where I can leverage my expertise to drive operational excellence, elevate guest experiences, and contribute to organizational success. Demonstrates a strong commitment to continuous learning, professional growth, and delivering exceptional service with the highest standards of professionalism and attention to detail.
Associate f&b
Hotel pahalgam
Supported daily restaurant operations with excellent service and hygiene standards.
Assisted service staff and ensured a clean, organized dining environment.
Senior associate
The Khyber himalayan spa and resort
Delivered exceptional, luxury-level guest experiences within a 5-star hospitality environment, consistently exceeding guest satisfaction benchmarks
Demonstrated comprehensive product expertise while efficiently managing food and beverage orders with precision and attention to detail
Spearheaded restaurant setup operations, ensuring
impeccable standards of cleanliness, hygiene, safety, and regulatory compliance
Orchestrated seamless coordination between kitchen and service teams to optimize operational efficiency and service excellence
Mentored and developed junior staff, actively contributing to structured training programs and team performance enhancement
Addressed guest inquiries, special requests, and
concerns with professionalism, ensuring prompt
resolution and elevated guest experiences
Drove revenue growth through strategic upselling
techniques and personalized product recommendations Ensured strict adherence to SOPs, brand standards, and premium 5-star service protocols at all times
SKILLS
PERSONAL DETAILS
OBJECTIVE
EXPERIENCE
Nationality : Indian
Religion : Islam
Gender : Male
Jun 2023 - Oct 2024
01 Oct 2024 - 01 Oct 2025
2014
Senior supervisor
The sunroom india delhi
Directed and oversaw daily restaurant operations,
ensuring seamless service delivery and exceptional guest satisfaction
Led, trained, and mentored staff, including workforce planning, shift scheduling, and performance evaluation Enforced strict quality control standards across food service, hygiene, and presentation to maintain excellence Proactively resolved customer concerns and complaints, delivering prompt and effective solutions
Collaborated closely with kitchen and service teams to ensure timely and accurate order execution
Managed inventory levels, stock control, and vendor coordination to ensure uninterrupted operations
Implemented and maintained company policies and
standard operating procedures (SOPs)
Supervised billing processes, cash handling, and
preparation of daily sales reports with accuracy
Ensured full compliance with health, safety, and
sanitation regulations at all times
Supported senior management in driving service
improvements and enhancing overall team productivity Resturant manager
The sarai hotel harwan Srinagar
Directed and supervised end-to-end restaurant operations across breakfast, lunch, and dinner services, ensuring seamless execution and service excellence
Upheld premium food and beverage service standards in alignment with established quality benchmarks and brand expectations
Led, inspired, and developed the service team to
consistently deliver exceptional and personalized guest experiences
Professionally managed guest concerns, feedback, and special requests, ensuring swift resolution and enhanced satisfaction
Collaborated effectively with kitchen and housekeeping teams to maintain operational efficiency and a flawless service environment
Food and beverage diploma 06 months)
Below 10th
B
EDUCATION
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