Data Entry & Retail Customer Service Specialist

CAREER OBJECTIVE:

To acquire a challenging position with a team of professionals and work within a professional environment, it will make use of my skills and utilizing my abilities to upgrade organization as well as my career. AREAS OF EXPERTISE:

• Customer Service

• Team building/Training

• Communications

• Sales

PROFESSIONAL WORK EXPERIENCE:

Organization: JCPENNEY CO. - USA

Tenure: Feb 2022 - Jan 2023

Designation: Data Entry Officer

RESPONSIBILITIES:

• Accurately inputting customer order information into the system, including product details, pricing, and shipping information.

• Ensuring that inventory levels are accurately reflected in the system by entering stock adjustments, new inventory arrivals, and returns.

• Entering data related to returned items, including updating the inventory and processing customer refunds or exchanges.

• Updating and maintaining customer records, including contact details and purchase history.

• Reviewing entered data for accuracy and completeness, and making corrections as needed.

• Generating reports based on entered data, such as sales reports, inventory summaries, and other relevant data for management.

• Working closely with other departments, such as sales, customer service, and inventory management, to ensure data accuracy and resolve any discrepancies.

Organization: JCPENNEY CO. - USA

Tenure: Sept 2020 – Dec 2021

Designation: Floor Associate

RESPONSIBILITIES:

• Greet and assist customers in a friendly and professional manner.

• Answer customer inquiries and provide product information and recommendations.

• Resolve customer issues and concerns to ensure a satisfactory resolution.

• Ensure the store is clean, organized, and well-maintained.

• Assist in stocking shelves and maintaining merchandise displays.

• Perform regular checks of store fixtures and products to ensure they are in good condition.

• Replenish inventory on the sales floor and ensure products are properly tagged

• Assist in setting up promotional displays and signage.

• Work collaboratively with other associates and store management.

• Participate in training and development programs to enhance skills and knowledge.

• Contribute to a positive team environment and assist with new hire training if needed. Anosha Yousuf

Contact: +1-801-***-****

Email: *************@*****.***

Visa Status: US Resident

PROFESSIONAL WORK EXPERIENCE (Cont.):

Organization: CRESCENT STAR INSURANCE LIMITED - PAKISTAN Tenure: Jan 2017 – Nov 2018

Designations: Admin Officer

RESPONSIBILITIES:

• Oversee daily office operations and ensure efficient functioning of administrative systems.

• Provide administrative support to senior management and other departments as needed.

• Handle correspondence, including drafting and reviewing letters, emails, and reports.

• Organize and schedule meetings, appointments, and travel arrangements.

• Maintain and update company records, files, and documentation in compliance with company policies and regulations.

• Ensure proper handling and confidentiality of sensitive information.

• Address inquiries from clients and stakeholders, providing information and resolving issues.

• Coordinate with various departments to facilitate smooth operations and effective communication.

• Support in organizing company events, training sessions, and meetings Organization: CRESCENT STAR INSURANCE LIMITED - PAKISTAN Tenure: March 2014 - Dec 2015

Designations: Front Desk Officer

RESPONSIBILITIES:

• Greet and assist clients, visitors, and staff in a courteous and professional manner.

• Manage the front desk area, including answering phone calls and directing them to appropriate personnel.

• Handle walk-in inquiries and schedule appointments as needed.

• Provide information about the company’s products and services to clients and visitors.

• Address client concerns and resolve issues or direct them to the relevant department.

• Ensure a positive and professional experience for all visitors and clients. ACADEMIC EDUCATION:

DEGREE EXAMINING BODY: YEAR

Bachelor of Science University of Karachi 2015

Matriculation SM Public Academy 2008

ADDITIONAL SKILLS:

• MS Office (All versions especially MS Word, MS Power Point and MS Excel) REFERENCES:

Will be provided upon request.

Contact this candidate