Executive Director & Training Operations Leader
Resume:
Work History
Entrepreneur, Life
Coach, Motivational
Speaker, Professional
Entertainer
Albert
Alimboyo
guen
Contact
Address
Houston, US 77444
Phone
*************@*****.***
WWW
Bold.Pro
Skills
Community engagement
Program management
Strategic planning
Project management
Operations management
Dynamic Executive Director with a proven track record at Prepaid Legal, driving strategic initiatives that enhanced operational performance and client satisfaction. Expert in program management and relationship building, I fostered partnerships that expanded service offerings, achieving significant market growth while ensuring compliance with regulations. Committed to continuous improvement and team development.
Executive Director of Training
Prepaid Legal
Developed and implemented strategic initiatives
to enhance organizational performance and
service delivery.
•
Led cross-functional teams to optimize operational processes and improve client satisfaction.
•
Established key partnerships to expand service
offerings and increase market presence.
•
Oversaw compliance with regulatory standards,
ensuring adherence to legal requirements in all
operations.
•
Fostered a culture of continuous improvement
through training programs and performance
evaluations.
•
Analyzed market trends to inform decision-making
and drive business growth strategies.
•
Executive Sales Field Trainer
Time Warner Cable Central Texas
Led cross-functional teams to enhance operational
efficiency and service delivery.
•
Developed strategic initiatives to optimize
customer engagement and retention strategies.
•
Managed project timelines and resources to
ensure successful execution of key initiatives.
•
Analyzed market trends to inform business
strategy and drive competitive advantage.
•
Collaborated with senior leadership on budgeting
and forecasting processes.
•
Staff management
Relationship building
Public speaking
Program leadership
Innovation and creativity
Leadership development
Business management
Compliance and
regulations
Operational planning
Languages
English
Full Professional
Hawaiian Pidgin English
Native or Bilingual
Japanese
Elementary
Filipino
Elementary
Spanish
Limited Working
Korean
Elementary
Mentored junior staff, fostering professional
development and skill enhancement within the
team.
•
Implemented process improvements that reduced
turnaround time for service requests.
•
Spearheaded quarterly performance reviews to
assess team effectiveness and operational success.
•
Sales Associate
Red Mccombs Toyota, AUS
Assisted customers with vehicle selection,
providing product knowledge and addressing
inquiries.
•
Conducted vehicle demonstrations, showcasing
features and benefits to enhance customer
understanding.
•
Processed sales transactions accurately, ensuring
compliance with dealership policies and
procedures.
•
Maintained showroom presentation standards,
organizing displays to highlight current
promotions and inventory.
•
Collaborated with team members to achieve
monthly sales targets through effective
communication and strategy sharing.
•
Engaged in ongoing training sessions, developing
skills in customer service and automotive product
knowledge.
•
Handled follow-up communications with
customers, ensuring satisfaction and fostering
repeat business opportunities.
•
Collected customer feedback to identify areas for
improvement in service delivery and product
offerings.
•
Owner/Operator
Aloha Limousine Austin Tx
Managed daily operations to ensure timely and
efficient transportation services.
•
Developed and implemented customer service
protocols to enhance client satisfaction.
•
Coordinated logistics for limousine dispatch,
optimizing route efficiency and resource
allocation.
•
Trained and mentored staff on operational
standards and safety procedures.
•
Streamlined booking process using advanced
scheduling software for improved accuracy.
•
Established partnerships with local businesses to
expand client base and service offerings.
•
Analyzed customer feedback to identify areas for
service improvement and innovation.
•
Oversaw financial management, including
budgeting and expense tracking for operational
sustainability.
•
• Managed day-to-day business operations.
Executive Director
Next Level Marketing Austin
Developed strategic marketing initiatives to
enhance brand visibility and market positioning.
•
Oversaw budget allocation and resource
management for multiple marketing campaigns.
•
Led cross-functional teams to execute high-impact
projects on time and within budget.
•
Analyzed market trends to inform decision-making
and optimize campaign performance.
•
Fostered partnerships with stakeholders to drive
collaborative marketing efforts and promote
organizational goals.
•
Implemented data-driven strategies to improve
customer engagement and retention rates.
•
Mentored junior staff, enhancing team capabilities through training and development programs.
•
Streamlined operational processes, resulting in
increased efficiency across departments.
•
Worked closely with organizational leadership and
board of directors to guide operational strategy.
•
Oversaw financial management, ensuring fiscal
responsibility and long-term sustainability for the organization.
•
Owner/Operator
Advanced Resources and Development Solutions LLC
Managed daily operations, ensuring timely
transportation services for clients.
•
Developed and implemented customer service
protocols to enhance client satisfaction.
•
Oversaw vehicle maintenance schedules, ensuring
fleet reliability and safety compliance.
•
Coordinated logistics for event transportation,
optimizing routes for efficiency.
•
Trained and mentored drivers on operational
standards and safety practices.
•
Analyzed market trends to adjust service offerings and pricing strategies effectively.
•
Collaborated with local businesses to establish
partnerships and increase clientele base.
•
Streamlined booking processes through
technology integration, improving response times
significantly.
•
Provided exceptional customer service, addressing
issues promptly to ensure customer satisfaction
and repeat business.
•
Increased customer satisfaction by providing high- quality services and timely communication.
•
Senior Transition Specialist
Mom's House Inc.
Led transition initiatives to enhance client
engagement and satisfaction.
•
Developed and implemented training programs
for new staff on operational processes.
•
Analyzed client feedback to identify areas for
service improvement.
•
Coordinated communication between
departments to streamline transition processes.
•
Mentored junior staff on best practices in client
transition strategies.
•
Evaluated existing workflows to optimize
efficiency and reduce bottlenecks.
•
Facilitated workshops to educate stakeholders on
new procedures and tools.
•
Established performance benchmarks for
measuring transition success and outcomes.
•
Enhanced team productivity by providing ongoing
training and mentorship to junior transition
specialists.
•
Promoted an environment of continuous learning
within the team by sharing industry best practices, trends, and insights from conferences or
workshops attended.
•
Expanded company''s client base through
targeted outreach efforts, resulting in a significant increase in new business opportunities.
•
Maintained strong relationships with key partners
and vendors, negotiating favorable terms on
contracts and services.
•
Improved client satisfaction by developing and
implementing customized transition strategies for
each individual.
•
Reduced operational costs by identifying areas of
potential improvement and recommending
changes in processes or technology use.
•
AI Specialist and Marketing
Atomy USA
Supported team in executing daily operational
tasks and maintaining high service quality.
•
Assisted in onboarding new staff, ensuring smooth
integration into company processes.
•
Contributed to inventory management by tracking
stock levels and facilitating order placements.
•
Collaborated with cross-functional teams to
streamline communication and enhance workflow
efficiency.
•
Implemented process improvements that
increased accuracy in order fulfillment and
customer service responses.
•
Developed training materials for new hires,
promoting consistency in operational procedures
across departments.
•
Analyzed customer feedback to identify areas for
improvement within product offerings and service
delivery.
•
Led initiatives aimed at enhancing employee
engagement and retention through effective
•
mentoring programs.
Followed all company policies and procedures to
deliver quality work.
•
Improved customer satisfaction rates through
proactive problem-solving and efficient complaint
resolution.
•
Collaborated with cross-functional teams to
achieve project goals on time and within budget.
•
Implemented new training programs for staff,
leading to higher employee retention rates and
better overall performance.
•
Championed the adoption of new software tools
that streamlined workflows across multiple
departments.
•
Coordinated with IT department to upgrade
cybersecurity measures, safeguarding company
data.
•
Designed employee recognition program that
improved morale and reduced turnover.
•
Enhanced customer satisfaction with timely and
accurate issue resolution.
•
Optimized inventory management, minimizing
waste and reducing costs.
•
Assisted in developing strategic plan that aligned with long-term company goals.
•
Developed training materials to enhance staff
proficiency and productivity.
•
Led quality assurance efforts, maintaining high
standards for all products and services.
•
Conducted in-depth market research for
identifying new business opportunities.
•
Improved team collaboration by initiating regular
strategy meetings.
•
Boosted company's online presence by developing
comprehensive digital marketing strategy.
•
Increased efficiency by automating routine tasks
with software solutions.
•
Conducted comprehensive competitor analysis to
inform strategic decisions.
•
Restructured customer service process, ensuring
quicker response times.
•
Implemented customer feedback system to inform
product development.
•
Led cross-functional team to launch new product,
exceeding initial sales forecasts.
•
Analyzed sales data to identify trends and adjust
marketing strategies accordingly.
•
Streamlined project delivery processes, reducing
completion times significantly.
•
Facilitated workshops for professional
development of junior staff members.
•
Optimized customer experience by delivering
superior services and effectively troubleshooting
issues.
•
Gathered, organized and input information into
digital database.
•
Uber Driver/Courier
UBER USA
Navigated city streets efficiently to ensure timely passenger pickups and drop-offs.
•
Maintained vehicle cleanliness and safety
standards through regular inspections and
maintenance checks.
•
Utilized GPS and navigation apps to optimize
routes, reducing wait times for passengers.
•
Provided excellent customer service by addressing
passenger inquiries and concerns professionally.
•
Adapted to varying traffic conditions and
passenger preferences to enhance ride experience.
•
Managed cashless transactions smoothly, ensuring
accurate fare calculations and receipts issuance.
•
Gathered feedback from passengers to improve
service quality and address any issues promptly.
•
Collaborated with support teams to resolve
incidents or disputes, maintaining high
satisfaction levels among riders.
•
Delivered passengers to destinations safely and on time.
•
Inspected vehicle regularly to identify and handle upkeep needs and maintain professional
appearance for customers.
•
Followed applicable traffic regulations and traffic laws.
•
Developed deep knowledge of local routes and
area destinations.
•
Independent Driver
Advanced Resources and Development Solutions LLC
Transported goods safely and efficiently to
designated locations.
•
Conducted routine vehicle inspections to ensure
operational readiness.
•
Maintained accurate logs of transportation
activities and mileage.
•
Adhered to all traffic laws and safety regulations during deliveries.
•
Collaborated with team members to optimize
delivery schedules and routes.
•
Assisted in training new drivers on company
policies and procedures.
•
Implemented best practices for vehicle
maintenance and fuel efficiency.
•
Resolved customer inquiries regarding delivery
status professionally and promptly.
•
Owner/Operator
Texas Aloha Entertainment, Houston, Houston, TX
2013-02 -
Current
Managed daily operations for optimal efficiency,
streamlining processes to reduce costs.
•
Spoke professionally with customers regarding
complaints, gathering all necessary information to make educated decisions and address issues.
•
Consulted with customers to assess needs and
propose optimal solutions.
•
Established strong relationships with suppliers,
ensuring consistent delivery of goods and services at competitive prices.
•
Ensured compliance with relevant regulations,
maintaining proper documentation and licensing
requirements.
•
Developed and implemented successful
marketing strategies, resulting in increased brand awareness and customer base.
•
Developed business plan, processes and
procedures to provide superior Product or Service
to customers.
•
Sales Training Manager
TRAKE DEVELOPMENT OIL& GAS, Austin,Tx
1995-10 -
1996-03
Collaborated with cross-functional teams to align
training content with organizational goals.
•
Mentored junior trainers, enhancing their skills in delivering engaging learning experiences.
•
Utilized data analytics to track sales performance and refine training initiatives accordingly.
•
Facilitated workshops focused on advanced selling
techniques and industry best practices.
•
Conducted regular assessments to measure
training effectiveness and identify improvement
areas.
•
General Sales Manager
Cellular One Austin Texas, Austin, TX
1990-03 -
1995-04
Led sales team to exceed quarterly targets
through strategic planning and execution.
•
Developed training programs to enhance staff
performance and product knowledge.
•
Analyzed market trends to identify opportunities
for growth and competitive positioning.
•
Sales Manager
McCaw Communications, Austin, TX
1985-04 -
1990-03
Developed and implemented sales strategies to
increase market share and drive revenue growth.
•
Analyzed sales data to identify trends, optimizing pricing and promotional strategies.
•
Trained and mentored team members on effective
sales techniques and product knowledge.
•
Collaborated with cross-functional teams to
enhance customer experience and resolve issues.
•
Telecommunications Manager
MCI Telecommunications, Austin, TX
1985-01 -
1988-05
Managed network infrastructure upgrades to
enhance service delivery and reliability.
•
Education
Accomplishments
Developed strategic plans for telecommunications
projects, aligning with corporate objectives.
•
Optimized operational processes to improve
efficiency across multiple service lines.
•
Led cross-functional teams in implementing new
technologies and systems integration.
•
Dale Carnegie How To Win Friends And
Influence Peo: Closing Sales
Tom Hopkins A-Z Sales To Success - Kauai Hawaii
How To Think And Grow Rich : Sales And
Influence For Success
Jim Rohn And Nepoleon Hill SECRET of Success -
Kaua'i, Hi
Associate of Arts: TV Media And
Communications
Kaua'i Community College - Lihue, HI
High School Diploma
Kapaa High - Kapaa, HI
1973-06
Amateur/ Professional Surfer
Model/ Actor
Professional Singer/Songwriter/entertainer
Former Professional Triathlete
Professional entrepreneur
Sales and Marketing specialist
Ai Marketing website organizer
Motivational Speaker
Introduced wakeboarding to Austin 1985
Introduced paddleboarding to Austin 1995
2016- Organized free guitar and singing lessons class in North Houston social group
2019- Introduced and organized the first
paddleboarding group to North Shore park
Interests
2010-2018 Introduced Hawaiian entertainment and
Professional Hawaiian Luaus to Houston at Agave
Estates Katy Tx
2019 -2021 Hosted promoted the first official Hawaiian Luau and events at Balmoral Lagoon in Humble then
again Lago Mar Lagoon with assistance of former
New York talent agent April Debock.
References upon request
Recreational long board surfing
Ridibg Short boards on occasion
Teaching
Motivational Speaking
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