Part-Time Remote Night/Weekend Dispatch Admin

Kimberly Hall

***********@*****.*** 432-***-****

Professional Summary

Project Administrator with results-driven Dispatch and Operations Management experience with 11+ years of dispatching experience, 8+ years in call center operations, and 4+ years in management. I am seeking a part time remote role. I am skilled in team leadership, KPI reporting, and customer service resolution. Proven ability to streamline processes, improve employee retention, and increase revenue while maintaining strong focus on safety and morale.

Professional Experience

Project Administrator II

Sundt Construction Inc. – Denton, TX Jan 2026 – Present

-Manage invoicing, billing, material tracking, and contract handling.

-Obtain vendor quotes, ledger handling, lien waivers, accounting tasks.

-Employee transfers, record keeping, filing, data entry.

Service Manager

DHPace Inc. – Coppell, TX Mar 2023 – Oct 2025

-Dispatch service technicians and oversee daily scheduling.

-Manage invoicing, billing, material tracking, and fleet maintenance.

-Conduct performance reviews, coaching, and disciplinary actions.

-Prepare and host monthly technician meetings.

Senior Operations Manager

TTN Fleet Solutions – Argyle, TX Mar 2015 – Dec 2022

-Directed operations for teams ranging from 11 to 52 agents.

-Oversaw KPI reporting, payroll updates, scheduling, and disciplinary actions.

-Led focus groups to improve retention and employee morale.

-Mentored and developed multiple teams, including supervisors.

-Tested and implemented software solutions to support KPIs and efficiency.

Education

GED, Weatherford College – Weatherford, TX Dec 2001

Skills

•Dispatch Management (11+ years)

•Call Center Operations (8+ years)

•Team Leadership & Development (4+ years)

•Microsoft Office (Word, Excel, Outlook, PowerPoint)

•Invoicing, Billing & Payroll Systems

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