Customer Service Guest Representative

Lynn Rochefort

Worcester, MA 508-***-**** ****.*********@*****.***

GUEST SERVICE REPRESENTATIVE

Customer-focused professional with a background in massage therapy seeking to bring outstanding communication, professionalism, and client service skills to a Cashier, Host, Greeter, or Customer Service Representative role.

Strong Work Ethic

Communication Skills

Positive Attitude

Time Management

Valid Drivers License

Team Player

Customer Satisfaction

Detail Oriented

Culturally Diverse

CORE QUALIFICATIONS

Communication & Interpersonal Skills

Greeted clients warmly and created a welcoming atmosphere.

Listened carefully to customer needs and provided professional assistance.

Built positive relationships through courteous, respectful service.

Maintained confidentiality and professionalism at all times.

Communicated clearly with clients, coworkers, and management.

Resolved questions and concerns with patience and professionalism.

Worked effectively with people from diverse backgrounds including clients battling cancer.

Organization & Multitasking

Scheduled appointments and managed daily visit charting

Prioritized multiple responsibilities while maintaining attention to detail.

Maintained accurate client records and organized work areas.

Adapted quickly to changing schedules and customer needs.

Professionalism & Reliability

Consistently arrived on time and maintained a dependable work ethic.

Followed workplace policies and safety procedures.

Maintained a clean, organized, and welcoming environment.

Worked independently while also supporting team goals.

Employment History

Massage Envy, Shrewsbury, MA Massage Therapist 2024 - 2026

Spavia Natick, Natick, MA Massage Therapist 2019 – 2024

Simonds-Hurd Complementary Care Center, Fitchburg, MA Massage Therapist 2010 – 2018

Elements Massage, Shrewsbury, MA Massage Therapist 2013-2016

Education & Certifications

Bancroft School of Massage Therapy, Worcester, MA Certificate of Completion Awarded 2010

Providence College, Providence, RI Bachelor of Arts in Humanities

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