Patient Care Coordination & CNA Mentor

Diane Yang 916-***-**** ************@*****.***

Professional Summary

Healthcare professional with 10 years of CNA experience across hospital, acute care, and skilled nursing settings, with a proven history of training and mentoring new CNAs. Recent nursing school graduate with strong clinical, communication, care coordination, and interdisciplinary teamwork skills seeking to contribute in Patient care coordination.

Skills

Trilingual: English, Hmong, Thai.

Patient & Family coordination

Patient Advocacy

Patient Safety

Medical Terminology

Customer Service

Time Management & Prioritization

HIPPA/Patient Confidentiality

Caregiving

Onboard training and mentoring new CNA's

Education

Joyce University – Draper, UT

•ASN Nursing Program January 2023-December 2025

Brigham Young University-Idaho - Rexburg, ID

•Enrolled and completed pre-requisites courses for the Nursing Programs. January 2014-2019

Work History

Resident Assistant 12/2025 to 08/2026

Jamestown Assisted Living-Orem, UT

•Assist with onboard training and mentoring new CNA's

•Answering phone calls, call lights, resident charting, faxing, and moderate paperwork.

•Assist in obtaining specimens sample for ordered tests and laboratory transport.

•Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

•Interacted effectively with patients, families, staff and other facility department staff to deliver high level of customer service and teamwork.

• Assist residents with ADL’S, personal hygiene, toileting, bathing, grooming, morning and night time preparations.

• Assist in transferring patients to and from meal times, activities, appointments, in and out of bed.

• Obtaining vital signs and range of motions during falls and regular checks.

Patient Care Technician Agency 10/2021 to 06/2023

Nursa – Murray, UT

Traveled in Utah County and Salt Lake County to help assist in hospitals and facilities

Ability to be flexible and efficient in different environments

Quick to adapt to changes and circumstances

Assist with ADLs, personal hygiene, bathing, grooming, and feeding.

Obtained biological specimens for ordered tests and prepared for laboratory transport

Assist in transferring patients down for imaging tests(MRI, CT, X-rays)

Obtaining vital signs and blood sugars

Interacted effectively with patients, families, staff, and other hospital department staff to deliver high level of customer service and teamwork.

Patient Care Technician 06/2021 to 10/2021

Utah Valley Hospital Intermountain – Provo, UT

Assisted with feeding and monitored intake to help patients achieve nutritional objectives

Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.

Obtained biological specimens for ordered tests and prepared for laboratory transport.

Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.

Cared for average of 6-9 patients per 12 hours in medical surgical unit, delivering high-quality, efficient support to meet all needs

Orem, UT 84907 916-***-**** ************@*****.***

Patient Care Technician 05/2019 to 05/2021

Utah Valley Specialty Hospital – Provo, UT

Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.

Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.

Obtained biological specimens for ordered tests and prepared for laboratory transport.

Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.

Cared for average of 6-9 patients per 12 hours in acute care facility, delivering high-quality, efficient support to meet all needs.

Certified Nurse Assistant 05/2017 to 05/2019

Homestead – Rexburg, ID

Assisted with feeding and monitored intake to help patients achieve nutritional objectives Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.

Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.

Cared for average of 12 residents per 8 hours in skilled nursing facility, delivering high-quality, efficient support to meet all needs.

Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.

Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

Certified in assisting with Medication administration

Volunteer

Full Time Missionary 05/2015-11/2016

The Church of Jesus Christ of Latter-day Saints-Bangkok,Thailand

Work with 8 nationalities in helping them understand the core values of life and happiness. Participate in humanitarian aid and community services during natural disasters. Coordinating leader over 5-6 missionaries in handling disputes, cleanliness, teaching evaluations, and mental and emotional needs.

English Teacher 05/2015- 11/2016

The Church of Jesus Christ of Latter-day Saints- Bangkok, Thailand

Taught Beginning, Intermediate, and Advance English course throughout Thailand

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