Pharmacy Technician Healthcare Operations Customer Service

OCTAYVIA MOORE

PHARMACY TECHNICIAN HEALTHCARE OPERATIONS CUSTOMER SERVICE

Richmond, VA 804-***-**** ****************@*****.*** PROFESSIONAL SUMMARY

Detail-oriented Pharmacy Technician and operations professional experienced in high-volume prescription processing, insurance coordination, inventory reporting, patient confidentiality, staff training, transportation logistics, caregiving, and frontline supervision. Recognized for dependable attendance, stepping beyond assigned duties, improving workflow, and delivering calm, accurate service across healthcare, retail, warehouse, and community-support environments.

CORE SKILLS

Pharmacy Operations • High-Volume Prescription Processing • Prescription Preparation & Labeling • Medication Packaging • Patient Data Entry • Third-Party Insurance Billing • Rejected Claims Support • Prior Authorization Support • Refills & Transfers • Pharmacy Records • Inventory Reporting & Analysis • Brand/Generic Drug Knowledge • Vaccine Knowledge • HIPAA Patient Confidentiality • Workplace & Pharmacy Systems • Medical Terminology • Caregiving & ADLs • Behavioral, Intellectual & Developmental Support • Transportation Logistics • Team Training & Coaching • Leadership • Customer Service • Safety & Compliance • KPI Oversight • Scheduling • Microsoft Word, Excel & Adobe • TOVA • First Aid, CPR & AED

PROFESSIONAL EXPERIENCE

CVS Health Pharmacy Technician Richmond, VA Oct 2024-Present

• Support high-volume pharmacy workflow and personally process approximately 175 prescriptions per shift, including preparation, labeling, packaging, repackaging, patient data entry, pharmacy records, and delivery deadlines.

• Process third-party insurance claims and assist with rejected claims, prior authorizations, refill requests, prescription transfers, inventory concerns, and customer questions within scope or route matters to the appropriate licensed team member.

• Communicate with insurance companies to compare patient, prescription, and coverage information; improve workflow accuracy and help reduce customer wait times through timely follow-up and organized processing.

• Use Workplace and internal pharmacy systems; train and support two pharmacy team members on workflow, systems, confidentiality, and compliance.

Genius Home Care LLC Caregiver Petersburg, VA Oct 2021-Jul 2025

• Supported children with mental health and behavioral needs, intellectual disabilities, and developmental disabilities through daily routines, hygiene, meals, mobility, household tasks, emotional support, and safe transfers.

• Documented daily activities, maintained confidentiality, and promptly reported incidents or changes in client needs to management. Achievable Development Service (ADS) Transportation Driver North Chesterfield, VA Jan 2021-May 2024

• Completed approximately six routes per day while coordinating logistics, supervising drivers, managing assignments, leading operational meetings, maintaining records, and ensuring safe, punctual service for passengers with disabilities.

• Mentored new drivers, supported emergency response, and reinforced customer-service and safety standards. FedEx Operations Supervisor Ashland, VA Oct 2019-Sep 2021

• Supervised two employees and directed warehouse production, staffing, scheduling, assignments, startup meetings, cross-training, coaching, corrective action, and team handoffs to support productivity, accuracy, safety, and KPI performance.

• Prepared damaged-package and operational reports using internal FedEx technology, investigated service issues, supported inventory counts and special projects, and contributed to measurable improvements in safety and productivity.

• Recognized for dependable attendance, consistently going above expectations, and willingness to assist wherever needed. TJ Maxx Front End Supervisor Henrico, VA Jul 2017-Feb 2019

• Supervised, trained, and coached approximately 10 employees while managing opening/closing, cash transactions, customer concerns, employee assignments, store standards, and front-end workflow.

• Met the monthly goal of 50 TJX Rewards credit card applications and served as a trusted key holder with access to secured payroll storage. EDUCATION & RECOGNITION

University of Virginia's College at Wise - Coursework, 2016-2018 J. Sargeant Reynolds Community College - Summer 2016; Dean's List

Varina High School - Diploma, June 2015, Henrico, VA

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