Customer Service & Claims Support Professional

Chasity Williams

Pascagoula, Mississippi 228-***-**** ****************@*****.***

Professional Summary

Customer-focused professional with over 7 years of experience in customer service, call center operations, and administrative support. Proven ability to manage high call volumes, resolve customer concerns, process claims, and maintain accurate documentation. Skilled in communication, organization, and multitasking in fast-paced environments. Seeking a remote customer service, administrative, or front desk position where strong service and problem-solving skills can contribute to company success. Core Skills

Customer Service & Client Support

Call Center Operations

Claims Processing

Data Entry & Record Management

Phone, Email & Virtual Communication

Administrative & Clerical Support

Appointment Scheduling

Microsoft Office (Word, Outlook, Excel)

Problem Resolution

Multitasking & Time Management

Professional Experience

Service Center Representative – Sedgwick (Jan 2022 – Present)

• Handle high volumes of inbound calls regarding disability, maternity, family care, and COVID leave claims.

• Document employee requests and update claim records accurately in company systems.

• Provide claim status updates and assist customers with understanding benefits and processes.

• Transfer calls to appropriate departments and follow up to ensure resolution. Customer Service Associate – Walmart, Pascagoula MS (Nov 2015 – Jan 2022)

• Delivered front-line customer service including returns, payments, and financial transactions.

• Processed bill payments, money orders, and account services accurately.

• Maintained balanced cash drawers and ensured compliance with company procedures.

• Resolved customer concerns professionally.

Customer Service Associate – Lakeside Naval Facility, Pascagoula MS (Jul 2008 – Aug 2014)

• Assisted customers with returns, bill payments, and financial transactions.

• Processed customer requests and reconciled cash drawers at end of shifts.

• Routed phone calls and assisted departments with administrative paperwork. Optical Lab Technician – The Eye Clinic of Texas, Houston TX (Jan 2007 – Dec 2008)

• Assisted patients in selecting eyewear and processed prescription lens orders.

• Verified prescription accuracy and coordinated with labs for timely completion.

• Maintained customer communication through phone, email, and fax. Administrative Assistant – Lockard and Williams, Pass Christian MS (Feb 2004 – May 2007)

• Provided clerical and administrative support to office staff and management.

• Typed documents, transcribed notes, and maintained organized records.

• Scheduled appointments and greeted clients in a professional manner. Education

Point High School – High School Diploma

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