Senior MultiUnit Operations & Property Manager
Resume:
Amit Dutt
Senior Operations & MultiUnit Management Leader
Medford, MA
********@*****.***
MANAGEMENT PROFILE
Resultsdriven Owner, Area Manager, and Unit Manager with 25+ years of experience leading multiunit retail, dining, and property operations. Proven record of scaling businesses, improving guest experience, reducing costs, developing highperforming teams, and increasing revenue. Deep expertise across front and backofhouse operations, real estate management, compliance, and community engagement.
KEY ACCOMPLISHMENTS
Oversaw and managed multiple commercial properties, improving asset value and tenant retention.
Ranked among the top 5 managers in a 40+ store Dunkin’ Donuts chain; contributed to growth from 10 to 40+ locations through training, hiring, and operational planning.
Grew a $350K retail operation to $1.2M+ annual revenue within a few years by strengthening guest relationships, expanding product mix, marketing, and vendor partnerships.
Founding Member and Director of Shivaya Temple & Community Center, growing membership to 7,000+ within 8 years through community programs and events.
PROFESSIONAL EXPERIENCE
Owner Operating Manager Property Manager
December 1999 – Present
Inspected properties daily to identify improvements and set strategic goals with tenants.
Managed and negotiated leases as both landlord and tenant; strengthened longterm leasing relationships.
Oversaw property taxes, utilities, repairs, and capital improvements.
Collaborated with city officials on new developments and space optimization.
Coordinated with legal counsel, contractors, investors, and financial teams on real estate matters.
Planned future property designs and expansion aligned with financial and legal requirements.
MultiUnit Retail General Manager Dining Manager
Tufts University September 2022 – Present
Weekly track Labor and Purchasing of each unit
Led daily guest engagement initiatives to enhance service quality and satisfaction.
Developed daily action plans to motivate teams and improve efficiency.
Collaborated with crossdepartment leaders to ensure inclusive and supportive operations.
Oversaw merchandising, purchasing, pricing, and product development across locations.
Managed food cost, inventory, forecasting, quality, and operational procedures.
Led all permitting and compliance for new and remodeled operations (DPW, Fire, Health, Building Departments).
Oversaw food safety, labor, revenue, sanitation, and regulatory compliance.
Recruited, trained, coached, and developed managers, staff, and student employees.
Director
Shivaya Temple & Community Center August 2015 – Present
Led strategic planning to engage youth and community members through cultural, social, and educational programs.
Organized largescale community events in a safe, inclusive environment.
Built partnerships with local businesses for sponsorships, donations, and community support.
Managed volunteers by aligning responsibilities with individual strengths and skills.
Owner & Director
Shiv Shakar DBA Convenience Plus December 1999 – January 2022
Managed all daily business operations, sales strategy, and financial performance.
Increased revenue through innovative promotions, wine & beer tastings, corporate orders, and events.
Controlled labor, reduced expenses, and improved profit margins.
Led merchandising, vendor negotiations, pricing strategies, and marketing initiatives.
Managed bookkeeping, payroll, sales tax, and state/federal compliance.
Maintained high standards for housekeeping, safety, and regulatory compliance.
Training District Manager & Store Manager
Starbucks November 2004 – January 2007
District Manager & Store Manager
Dunkin’ Donuts & Baskin Robbins September 1999 – October 2004
EDUCATION & CERTIFICATIONS
Associate Degree, Newbury College of Business
University of Massachusetts Boston, Continuing Education
Tufts University, Continuing Education
Somerville High School, Diploma
Certifications:
National Crisis Management in Higher Education
ServSafe (Expires 05/2028)
Choke Saver (Expires 05/2027)
Allergen Certification (Expires 05/2028)
SKILLS
Leadership • MultiUnit Operations • Property Management • Budgeting & Forecasting • Cost Control • Team Development • Guest Experience • Compliance & Permitting • Vendor Management • Project Management • Communication
INTERESTS
Cooking • Traveling • Community Involvement
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