Project & Operations Coordinator

MARLON RUCKER

Creative Project Coordinator with Operations Experience.

Cordova, TN 38016 +1-901-***-**** ***********@*****.*** Professional Summary

Results-driven Project Manager with expertise in implementation, operations, branding, and software con gurations. Proven ability to lead cross-functional teams, optimize work ows, and drive adoption rates for core solutions. Strong background in project analysis, stakeholder/sponsorship communication, and scope of work compliance. Adept at leveraging business intelligence to improve project delivery. Willing to relocate: Anywhere

Work Experience

Implementation Project Manager

DedaSphere - Share One, Inc. Memphis, TN

September 2022 to Present

• Delivered the setup, con guration, and quality testing of 52 customized projects.

• Improved deployment e ciency by 20%.

• Advised clients that on optimizing work ows to aligning processes with operational practices.

• Led projects with cross-functional teams and external partners in collaboration.

• Tracked execution on deliverables using project management tools Salesforce and JIRA.

• Delivered weekly milestone analysis reporting including progress insights for decision-making. Implementation Project Specialist

Truxio/LRT Solutions, Inc. Memphis, TN

February 2022 to September 2022

• Conducted 30+ software training sessions.

• Improved client adoption rates by implementing weekly training sessions.

• Developed client work ows by gathering operational processes and creating systems.

• Drove adoption rates above 80% by tailoring training content to operational work ows.

• Contributed to UI/UX analysis by monitoring multiple feature usage rates.

• Created weekly feature usage reports to audit stakeholders' compliance with contractual adoption agreements. Operations Project Manager

Nexcel Properties, LLC. Memphis, TN

June 2021 to February 2022

• Led rehab progress meetings resolving project roadblocks.

• Optimized procurement costs by establishing partnerships with supplier ordering.

• Built long-term vendor partnerships, decreasing project costs by an average of 40% monthly.

• Implemented a property-reporting and payment submission system utilizing Buildium CRM.

• Conducted weekly audits on all active rehabs ensuring compliance with city and county code standards. Area General Manager

OYO Hotels Dallas, TX

April 2019 to September 2021

• Managed operations and construction teams, achieving a 100% project completion rate for nine hotel launches.

• Led delivery on property transformation projects.

• Ensured 100% compliance with brand guidelines.

• Grew territory operations from one to nine branded hotels including launching onsite operations.

• Developed CRM training schedules and operating procedures for on-site management, and sta .

• Conducted weekly training audits, resolving adoption roadblocks by reinforcing training requirements. General Manager of Operations

Extended Stay America Memphis, TN

April 2016 to January 2019

• Optimized net pro tability by standardizing internal processes and 5S work ows for sta .

• Exceeded revenue management requirements by maximizing ADR and balancing labor costs.

• Delivered guest experience scores greater than 80% implementing quality control and service audits.

• Maintained turnover below 10% through daily engagement and ongoing training with employees.

• Mentored three assistant managers to general managers in the Memphis market. Education

Strategic Leadership and Change Management (Graduate Certi cation) Messiah College Mechanicsburg, PA

October 2025 to Present

Information Security (Graduate Certi cation)

Abilene Christian University Remote

January 2023 to November 2023

Business Analytics (Graduate Certi cation)

Abilene Christian University Remote

February 2022 to December 2022

Psychology (Bachelor of Arts)

Christian Brothers University Memphis, TN

January 1999 to May 2003

Skills

Analysis skills Visual design Con guration management Communication skills Organizational skills Process improvement Project leadership Jira Microsoft O ce Suite Canva Leadership CRM Platforms Agile Waterfall Branding Project management Additional Information

Authorized to work in the US for any employer

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