Backend Developer - Laravel & Python AI

Jitesh Chouhan

Jaipur, Rajasthan, India +91-702******* **************@*****.***

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PROFESSIONAL SUMMARY

Python and Laravel Backend Developer experienced in building scalable SaaS and AI-powered applications using Laravel, Livewire, FastAPI, MySQL, Redis, REST APIs, LangChain, LangGraph, RAG, and Generative AI. Skilled in API development, asynchronous AI workflows, survey platforms, RBAC, queue-based processing, AI-driven VOC analysis, Human-in-the-Loop systems, and third-party integrations.

SKILLS

Languages: PHP, Python, JavaScript

Backend: Laravel, Livewire, FastAPI, REST APIs, Eloquent ORM, Queues, Scheduler Frontend: Livewire, React, JavaScript, AJAX, Bootstrap Databases: MySQL, PostgreSQL, Redis, Vector Databases AI / GenAI: Generative AI, LangChain, LangGraph, RAG, Embeddings, Vector Search, LLM APIs Security: Authentication, RBAC, Permissions, REST API Security Tools & APIs: Git, GitHub, Postman, Docker, Composer, cURL, AWS SES, SMS, WhatsApp APIs PROFESSIONAL EXPERIENCE

QDegrees Services Private Limited

Junior Software Developer Jaipur, Rajasthan

Oct 2024 – Present

Survey CXM Platform (Laravel)

• Developed a scalable SaaS-based Customer Experience Management platform using Laravel, Livewire, MySQL, Redis, and REST APIs.

• Built configurable survey workflows with Email, SMS, WhatsApp Bot, WhatsApp, and cURL/API triggers, including survey links, response tracking, and trigger processing.

• Developed APIs for survey creation, publishing, response ingestion, dynamic response tables, authentication, and external system integrations.

• Built an AI-powered VOC Analyst using LangChain, LangGraph, RAG, embeddings, and Generative AI to analyze customer feedback and identify category, sentiment, priority, root cause, and actions.

• Developed asynchronous FastAPI APIs for VOC analysis, integrating LangChain, LangGraph, RAG, and Generative AI workflows with the Laravel-based Survey CXM platform.

• Implemented Human-in-the-Loop workflow to approve AI-generated actions or handle VOC cases where no matching Action Planning rule exists.

• Developed database-driven Action Planning to fetch configured actions and trigger customer/service-provider notifications through SMS, Email, WhatsApp Bot, and WhatsApp APIs.

• Built Livewire dashboards to display VOC analysis, AI decisions, human approval status, actions, and notification status.

• Implemented Laravel Jobs, Queues, scheduled workflows, Redis caching, and query optimization for background processing and improved application performance.

• Tech Stack: PHP, Laravel, Livewire, MySQL, Redis, Python, FastAPI, LangChain, LangGraph, RAG, Generative AI, Embeddings, Vector DB

Mittlearn LMS (Laravel)

• Developed LMS modules for course, content, user, ticket, and enterprise workflow management.

• Implemented RBAC-based workflows for schools, teachers, students, and D2C users.

• Built ticket management, support workflows, external database synchronization, and REST API integrations.

• Implemented Laravel Services, Jobs, Queues, Events, and Scheduled Tasks for scalable business workflows.

• Optimized Eloquent queries and large-scale MySQL datasets for improved application performance.

• Tech Stack: PHP, Laravel, MySQL, JavaScript, AJAX INTERNSHIP

Airtel LMS

Software Developer Intern Jaipur, Rajasthan

Apr 2024 – Oct 2024

• Developed backend CRUD modules, database workflows, RBAC, and REST API integrations using Laravel.

• Participated in API testing, debugging, deployment, database management, and backend optimization. EDUCATION

Suresh Gyan Vihar University

Master of Computer Applications Jaipur, Rajasthan

2023 – 2024

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