Customer Service & Leasing Professional

Denzel Garcia

Cell- 929-***-**** Email- ******.********@*****.*** - New York, NY

PROFILE

- Dedicated and personable customer service professional with [5+} years of experience delivering high-quality support in fast-paved environments. Known for strong communication skills, a solution-focused mindset, and passion for helping customers

EXPERIENCE

Customer service Rep, Guardaworld; New York, Dec2023-July 2026

-Communicate clearly and effectively to provide customers with accurate information about product, service and policies

-Handle multiple customer requests at once, ensuring timely responses and resolutions while adhering to services - level agreements

- Coordinate scheduling and dispatching for security services armored transport or cash management needs.

Leasing Agent, The Boulevard; Miami FL — Mar2021 - Sept2023

- Greet, qualify, and engage prospective residents in person, by phone, or online

- Conduct tours of community amenities, model units, and vacant apartments

- Assist tenants in completing applications, including credit and background checks Customer service Rep, Amazon; Miami FL - Feb2019 — Jan 2021

- Provide timely and accurate information to customers through various channels of communications- ( phone, email, live chat )

- Handle inbound customer inquiries, including products issues., returns, refunds, delivery problems and account- related questions

- Troubleshoot product issues, order discrepancies, and technical problems, offering alternative solutions where necessary

EDUCATION

-John Jay College of Criminal Justice — Brooklyn NY

-Fort Hamilton Hs - Brooklyn NY

SKILLS

- Positive attitude, Team oriented

- Clear verbal and written communication

- Adaptability, Time Management

- Multitasking in high volume environments

- Professionalism under pressure

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