Customer Service & Community Support Professional

Mystic Hussey

647-***-**** **************@*****.***

Toronto, ON

Core Skills

- Customer Service & Client Relations

- Communication & Active Listening

- Conflict Resolution & De-escalation

- Cash Handling & POS Systems

- Call Center Support

- Community & Recreational Programming

- Shelter & Community Support

- Teamwork & Time Management

Professional Experience

Catering Server — Sodexo

Toronto, ON 2022–2026

- Provided customer service during events and dining operations

- Assisted with food service, setup, and sanitation procedures

- Maintained professional service in fast-paced environments

- Supported team operations during high-volume events Call Center Representative — One Contact

Toronto, ON 2021–2022

- Handled inbound and outbound customer calls in a high-volume setting

- Resolved customer inquiries with clear and professional communication

- Recorded customer interactions accurately

- Delivered consistent service under performance targets Shelter Support Staff — City of Toronto

Toronto, ON 2021–2022

- Supported daily shelter operations in a fast-paced environment

- Assisted clients with communication and de-escalation support

- Maintained safety, cleanliness, and operational standards

- Collaborated with staff to ensure smooth daily operations Recreational Staff — Regent Park Community Centre (City of Toronto) Toronto, ON 2020–2021

- Supported recreational programs and daily community centre operations

- Assisted participants in a safe, welcoming, and structured environment

- Provided customer service and supported program coordination

- Maintained facility cleanliness, safety, and organization

- Collaborated with staff to deliver community programming Certifications

- Smart Serve (2024)

- WHMIS (2025)

- Conflict Resolution (2025)

- Food Handler Certificate (2024)

- Occupational Health & Safety (2023)

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