Criminal Justice Security and Public Safety Officer

Robert N. Sousa

*** ****** ****** *********, ** *2474

617-***-**** ************@*****.***

Professional Summary

Determined graduate with a Bachelor of Science in Criminal Justice seeks an interesting, and challenging opportunity that leverages my education, and experience. Strong working knowledge of the criminal justice field, internship experience in the judicial field, and a proven ability to mediate and respond appropriately to conflicts.

Experience

Encore Boston Harbor Everett, MA

Security Officer August 2019 – Present

Responsible for maintaining the Wynn standards of exceptional service to all patrons, vendors, and fellow employees

Well-versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to patrons

Worked to resolve any issue that arises from either patrons, vendors or employees

Enforced safety policies and procedures to ensure a safe environment for all patrons and employees

Responded to calls for emergency, safety and service; evaluated the situation, worked towards a successful resolution and communicated status with management

Escorted cash and chip transfers to and from the gaming floors

Interacted with PC computer systems using all applicable office, security and inventory software, as well as iPad email applications

Communicated effective manner to all patrons, vendors, and employees

Sought out opportunities to assist peers, patrons, other departments or leaders

USI Security (CambridgeSide Galleria Mall) Cambridge, MA

Public Safety Officer August 2018 – Present

Performed regular patrols of premises, and ensured the safety of all visitors.

Maintained facility and ensured visible presence of security.

Identified any potential hazards and notified higher authorities of conditions.

Facilitated emergency situations such as accidents, alarms, altercations, medical, and lost persons.

Managed loss prevention incidents.

Ensured all work in compliance to operating procedure manuals.

United States Postal Service Cambridge, MA

Mail Carrier May 2014 – October 2014

•Delivered packages and mail to businesses and residents.

Placed packages and letters in mailbox and secure with mailbox flap.

Retrieved outgoing mail from boxes.

Placed larger packages on porch or doorstep.

Arranged mail in delivery sequence.

Left notices on customers' doors informing them packages could not be delivered and will be held.

Operated approved vehicle to deliver mail or walked on foot.

Assisted customers by lifting heavy packages and placing them at their door.

American Girl Natick, MA

Loss Prevention Officer March 2013 – April 2014

•Maintained a safe environment for employees and guests by monitoring entrances and traffic throughout store.

•Prevented loss of company assets by analyzing video surveillance and communicating suspicious activity internally and externally.

•Reported to all routine and emergency calls for service throughout store.

•Conducted hourly internal tours of facility.

•Prepared all daily logs and incident reports using all accurate and detailed reports.

•Provided customer service by interacting with customers of all ages and other employee’s staff in the highest level of dignity and respect as possible.

Boston Scientific Quincy, MA

Security Supervisor February 2012 - July 2012

•Supervised a team of eight security officers.

•Conducted internal and external patrols of warehouse and grounds.

•Prepared all daily logs and incident reports ensuring accurate and detailed reports.

•Responsible for creating and maintaining schedules.

Tufts Medical Center Boston, MA

Public Safety Officer August 2011 - August 2012

•Conducted internal and external patrols of all facilities and grounds.

•Responded to and reported on both routine and emergency calls for service.

•Restrained violent and belligerent patients and/or visitors.

•Prepared all daily logs and incident reports ensuring accurate and detailed reports.

•Provided customer assistance by interacting with patients, visitors, and other Medical Center staff in a manner that conveys the highest level of dignity, respect, courtesy, and professionalism.

Your Move Somerville, MA Mover November 2010 – August 2011

•Performed major commercial and residential goods move.

•Assisted in the set-up and staging of commercial office spaces.

•Facilitated the packing and unpacking of commercial and residential goods.

•Completed pick-ups and drop-offs of donated items for the MIT Student Furniture Exchange.

Somerville District Court Somerville, MA

Probation Intern January 2010 – May 2010

•Completed probation intake reports before court sessions, to be reviewed by the case judge.

•Assisted in determining if the probationer qualified for court appointed attorney based on the initial intake interview, and review of probationer financials.

•Facilitated probationer history reviews to complete the offender profile, and capture probation history.

•Determine future probationer check-in schedule to ensure all legal probation requirements are being met.

•Performed a risk/needs analysis for probationers with a current profile.

•Conducted daily administrative tasks for the Probation Department.

Cambridge Chevrolet & Honda Cambridge, MA

Parts Driver 2009

•Delivered parts to and from dealership to customers, and suppliers.

•Responsible for all Parts financial transactions.

•Independently assessed and completed daily drop-offs and pick-ups.

•Maintained and responsible for dealership owned vehicle.

•Assisted service team by running the valet, and customer courtesy shuttle.

Costa Construction Billerica, MA

Construction Worker 2006 - 2008

•Demolished house interiors/exteriors.

•Assisted construction members with various duties.

•Painted walls and trim.

Education

Mount Ida College Newton, MA

Graduate with a Bachelor of Science, Criminal Justice May 2010

G.P.A. in major 3.1

•Coursework included: Psychology, Sociology, Juvenile Justice, Criminal Law, American Government, State and Local Government, Statistics for Behavioral and Health Science, Conflict Resolution and Mediation, Advanced Mediation, Ethics, Abnormal Psychology, Criminology, Policing and Police Administration, Introduction to Corrections, Criminal Procedures, American Constitutional Law, Research Methods, Drug Interactions, Community Policing, Criminal Profiling, Investigative Methods and Procedures, Crime Analysis, Forensic Science II, Current Social Issues in Criminal Justice, and all required core liberal arts courses.

•All courses provided multiple learning opportunities in the form of individual papers, individual presentations, team papers, team project presentations, debates, and exams.

Computer Skills

Proficient in MS Office Suite, Mac OS X, and the Internet

Certifications

Certified Mediator by Mount Ida College

Certified in CPR and AED by American Girl

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