Business Development & AI Learning Leader
Resume:
MY JOURNEY
An accomplished Business Development Leader with a decade of track record in
directing operations and fueling revenue growth. Proficient in client acquisition and contract negotiation, with strong abilities in interpersonal communication, relationship cultivation, coaching, and team leadership. Known for a proactive and results-focused approach, consistently achieving and surpassing sales and revenue goals.
Experience
Retail Training & Operational Excellence Manager
Vivo Energy Kenya (Shell Licensee)
August 2020 – Current
Spearhead the day to day operational management of a retail network of over 300 service stations/outlets countrywide
Leads coordination between support functions (retail and Operating Unit/Country level) and sales team to achieve effective planning, implementation and feedback of different initiatives and programs
(marketing, operations, payments, policies, industry requirements, B2B2C, service standards, audit actions…)
Drives sales in Retail through category product planning and execution of strategic product marketing plans, as well as gathering and prioritizing product and customer requirements, defining the product vision, working closely with, sales, marketing and supply teams.
Manages cross-business issues from Retail perspective, including supply, marketing, pricing, Legal, Finance, HR, network portfolio concerns, and cross- channel conflicts (e.g. wholesale volumes in retail vs. distributor)
Identifies, quantifies and pursues the development of growth opportunities, operational requirements based on emerging trends and insights; Accountable for Retail growth – including delivery of volume, margin and OPEX (both Supply, Procurement &Acquisition and other OPEX), pricing & discounts review, sales & targets updates
Responsible for overall integrity and quality of Territory Managers, Retailers, Site Managers, and Site staff attraction, selection & induction processes; Responsible for overall implementation, integrity, quality and reporting of Shell Retail Staff Training.
Develops and maintains a strong Health Safety & Security culture within Retail Sales & Operations
Development, enhancement and delivery or training programs in accordance to both Vivo Energy and Shell global standards on Customer Experience
Implementation of customer excellency strategies; Voice of Customer, Customer Champion application, Treated Like a Guest assessments, Net promoter score and Basic Guest Experience mystery motorist program Achievements:
Development & launch of a Retail Training Academy; Complete curriculum for all level sales force and retailers onboarding & development
S
Malik
Walter
***********@*****.***
https://www.linkedin.com/in/malik-w-32ab4446/
Nairobi, Kenya
SKILLS
B2B2
C
Negotiation
Budgeting
Operations
Excellence
Analytical skills
Leadership
Excellent
Communicator
Retail Economics
Certifications & Licenses
ISO 22000 –
Food Safety
Management
Systems, Audits
LEAD Program –
Personal &
Business
Leadership,
Talent
Management,
Coaching,
Assessment
Restaurant
Operation s
Languages:
Fluent - English & Swahili
Basic - Arabic, French, Siswati
Consistent above 90% TLAG score from VOC and BGE assessments
IP development and execution of 150 Shell petrol stations in 3 years; Management of both CODO & DODO contracts and partnership negotiations
Steered together with the entire sales and operations force a historical milestone achievement of 1 billion liters of fuel sold in 2022. The first OMC in Kenya to achieve over 30% of the industry volume
Multi-million dollar P&L management and interpretations Food Services Category Manager
Vivo Energy Kenya (Shell Licensee Africa)
September 2019 – August 2020
• Trained, motivated and coached TMs and dealers - give assistance and support to the retailers to increase profitability, and improve their know- how and expertise in food services know- how
• Developed, published and implemented both Training and Operations manuals for all new and existing food outlets
• Ensured partners’ adherence to all requirements across key functions namely:
Operations, Product Development, Training, Logistics and Quality Assurance
• Managed quality assurance for CR retail food partners, including on-site evaluations, internal audits and customer surveys.
• Resolved partner conflict, improved operations and provided exceptional partner support.
• Identified, assessed, negotiated with and finalized alliances with local and Group food partners; Contract holder for food alliances/franchises and ensure adherence to terms and conditions of partner agreements
• Proactively tracked Business performance - analyzed P&L data and identified gaps by site, while anticipated corrective actions to continuously outpace growth targets
• Optimized and qualitatively enhanced portfolio of food partners to maximize value to consumers, retailers and Vivo Energy
• Ensured local compliance to Health, Safety, Security and Environment standards, especially regarding food handling procedures, shelf life specifications, storage, handling and care of product Achievements:
Developed & implemented a Covid 19 Protocol to champion the re- opening of food outlets within the network and industry at large during the pandemic –
Strategy implemented across the group
Successfully introduced and activated grease management policy cutting maintenance cost by 15%
ISO 22000 certification; Improved partner competency levels & Food safety management systems from GMP to HACCP (KFC, Java, Burger King, Simbisa group, Big Square, Dominos…)
IP development and execution of 17 food QSR outlets (Java Coffee house, Simbisa & KFC) in one year
Group General Manager
Mama Rocks Burgers Kitchen Ltd
June 2017 – October 2019
• Developed strategic plan for optimized productivity.
• Reviewed and improved organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes.
• Identified opportunities for expansion and growth by developing new business relationships.
• Planned Budgets and executed within the GP margins; Multimillion P&L Interpretation, Supplier Management & Vendor Sourcing Accomplishments:
Trip advisor best service delivery awards 2018 – 2019
Delivered 3 sit-down concept restaurants from truck concept General Manager – Business Development
Tamarind Group (Carnivore, Roast House, Tamambo)
April 2015– May 2017
Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
Streamlined operational efficiencies by delivering recommendations for knowledge- based processes and procedures.
Assessed financial statements and Profit and Loss reports to evaluate business performance, develop targeted improvements and implement changes.
Devised SWOT analysis to create and execute business plan supporting achievement of established quotas.
Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth. Food and Beverage Manager
Andrews Apart Hotel & Alan Bobbe’s Bistro
January 2014 – February 2015
Multi-Unit Restaurant Manager (Contract)
Liberty Eagle Holdings T/A Subway Restaurants
Dubai (UAE), Daresalaam Tanzania & Nairobi, Kenya
July 2012 – October 2013
Restaurant Manager
Famous Brands T/A Steers & Debonairs
Nairobi, Johannesburg (SA)
January 2010 – May 2012
EDUCATION & QUALIFICATION
Master of Sc. Management - AACSB
(Strategic Organization, Managing Finance & Economics, International Business Law)
University of Liverpool (Online)
Ongoing – 2025
Bachelor of Commerce (Banking and Finance)
Egerton University
2006 – 2009
Associate Degree in Management
Institute of Commercial Management
Single Subject Diploma in Financial Accounting
Single subject Diploma in Food and Beverage Management
Single Subject Diploma in Business Management & Administration
Single Subject Diploma in Accounting I & II
Single Subject Diploma in Cost Accounting
2007 – 2009
Certificate in Restaurant Operations
University of Subway
2013
Certified Public Accounting 1
Covenant Business School (KASNEB)
Financial Accounting
Introduction to Law
Entrepreneurship and Communication
Certificate in Information Technology
Covenant Business School
2009
Kenya Certificate of Secondary Education
Sawagongo High School
2006
Referees
To be provided upon request
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