Strategy, Performance & Operational Excellence MBA Candidate

GHADA ALLOWH

Strategy, Performance & Operational Excellence · MBA Candidate

Doha, Qatar +974-****-**** *******.**@*******.*** PROFESSIONAL SUMMARY

Operations and performance leader with 10+ years’ experience across facility management, HVAC services and engineering, an Industrial & Systems Engineering degree and an MBA in progress (University of Aberdeen). Experienced in translating organisational goals into plans, KPIs and initiatives, reporting performance to leadership, and leading restructuring, process improvement, quality and digitalisation initiatives. At ACCIONA, led a ~500-staff department and saved ~QAR 1.8M a year through HQ restructuring and a further ~QAR 1.2M a year through in-sourcing and cost controls; at Trane, managed a ~USD 12M P&L. Delivered services for government and semi-government clients, including the Ministry of Education and Higher Education, Social Work centres and Qatar Rail.

CORE COMPETENCIES

■ Strategic Planning & Execution ■ KPI & Performance Management ■ Process Improvement

■ Quality Frameworks & Compliance ■ Governance & Organisational Design ■ Dashboards & Reporting

■ Budgeting & P&L Management ■ Change Management ■ Digitalisation & Automation PROFESSIONAL EXPERIENCE

Services Leader Sep 2024 – Mar 2026

Trane Technologies · Doha, Qatar

• Led service operations with a ~USD 12M P&L across 120 projects, managing a team of 45 across sales, engineering, technical and support roles.

• Translated business objectives into service plans, KPIs and SLAs; tracked performance, analysed gaps and reported to management through Excel dashboards and periodic reports.

• Conducted quarterly internal audits of service processes against external audit requirements, and benchmarked service KPIs against other countries in the region.

• Implemented process improvements to raise efficiency and productivity; identified cost-saving and revenue opportunities and managed budgets and profitability.

Senior Operations Manager Dec 2021 – Aug 2024

ACCIONA Facility Services · Doha, Qatar

• Led a department of ~500 staff delivering soft and hard services across government, semi-government and hospitality sites.

• Reviewed the HQ organisational structure and redefined roles, scopes, accountabilities and procedures; reduced HQ staff from 100 to 90 by removing 4 redundant positions, saving ~QAR 1.8M a year with no loss of scope or quality.

• Brought all subcontracted work on managed projects in-house, eliminating subcontractors entirely; with other cost controls such as site material savings, this saved a further ~QAR 1.2M a year.

• Raised Ministry of Education and Higher Education inspection scores from 90% to 97% through root-cause analysis and tracked corrective actions, with zero observations in some months.

• Prepared the department’s evidence and documentation for the RoSPA Gold Award for health and safety, won two years in a row.

• Mobilised contracts including 40 Ministry of Education and Higher Education schools, Qatar Rail Tower and 3 private schools, tracking milestones, risks and dependencies (recruitment, materials, training) to go live on time; managed the Social Work sites handover at contract expiry.

• Led strategic planning to translate organisational goals into operational objectives, targets and resource plans, using cross-contract benchmarking of manpower and cost per site to set staffing levels.

• Built management reporting in Power BI, and digitised operations: Excel tracking to monday.com, paper attendance to QR-code check-in (SiteWatch), and CAFM for work orders and close-out reports.

• Developed policies and SOPs, prepared the team for ISO 9001 and ISO 14001 audits, and took part in the company’s annual operational excellence assessment.

• Worked with HR, Finance, Procurement and Logistics on mobilisation resourcing, and with Finance on managing the department’s P&L.

Customer Relations Manager (Property & Operations) May 2018 – Dec 2021 Tanween Residences · Doha, Qatar

• Managed a property portfolio of 800 apartments across 15 buildings end to end, running leasing, operations and soft and hard facilities services, including a 10-person maintenance department and subcontractors for maintenance, cleaning, fire fighting and security.

• Redefined roles, scopes, accountabilities and procedures and reduced the team from 40 to 35 by removing 3 positions, saving ~QAR 600k a year with no loss of scope or quality.

• Negotiated a 10% reduction in subcontractor costs with no change in scope.

• Ran resident satisfaction surveys and retention programmes, turning feedback into community events and amenity partnerships, and improved occupancy through better operational efficiency.

• Contributed to short- and long-term organisational planning and growth strategies, and organised staff training programmes.

Operations & Sales Associate Nov 2017 – Apr 2018

Bounce Fitness

• Promoted and sold fitness programmes, identified new sales channels, hired and managed trainers, and organised client engagement events.

Mechanical Design Engineer Feb 2016 – Oct 2017

Design & Project Management Group

• Designed HVAC, fire fighting and plumbing systems; defined client requirements, prepared tender documents

(specifications, BOQs) and delivered progress reports. QA/QC Engineer (Internship) Jan 2015 – Mar 2015

Seero Engineering Consulting · Qatar

• Prepared all documentation required for ISO 9001, formally documenting the company’s procedures and processes; the company obtained ISO 9001 certification for the first time. Earlier Experience 2010 – 2016

• Event operations and customer service, freelance and volunteer. EDUCATION

Master of Business Administration (MBA) Jan 2026 – Dec 2026 (in progress) University of Aberdeen · Relevant modules: Business Strategy, Strategic Financial Analysis, Managing Change, Operations & Project Management

BSc Industrial & Systems Engineering 2010 – 2015

Qatar University · Presented research on the Airspace Track/Level Scheduling Problem at IFORS 2014, Barcelona CERTIFICATIONS

CFM · IOSH Managing Safely · BICS · MMUP/UPDA

SOFTWARE & LANGUAGES

Software: Microsoft Office, Power BI, monday.com, Workday, CAFM, SiteWatch, Yardi, ARPA Languages: Arabic (native), English (fluent)

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