Customer Service Associate - Billing & Client Support
Resume:
BONITA WINSLOW
CUSTOMER SERVICE ASSOCIATE
CONTACT
************@****.***
PROFILE
Dedicated, customer service professional with proven abilities to resolve customer inquiries quickly while providing positive customer experience and encouraging long- term retention.
SKILLS
SOLUTION-FOCUSED
QUALITY ASSURANCE
PROJECT MANAGEMENT
COMMUNITY ENGAGEMENT
EXPERIENCE
Centerpoint Energy -Houston, TX
2019- 2026
Assists current and /or perspective natural gas and electric Commercial customers with service connections, disconnections billing questions and payment arrangements. Educates customers how to manage and decrease energy consumption. With urgency responds to all emergency calls, such as power outages, gas leaks, and other unsafe situations.
Music Mountain Water Company -Shreveport, LA
2013-2019
With a broader knowledge of the organization promoted to Accounting, after being recognized for providing high levels of communication, successful multi-tasking, Functions including invoicing, cash application, research and investigation of chargebacks including discrepancies, issuing credit and debit memos, accounts receivable reconciliations, responding to customer requests for documentation, reviewing aging and trial balance reports to identify past due accounts, collection calls, month-end close activities.
Recruited, interviewed, hired, trained, and mentored over ten customer relationship representatives to encourage success and long-term retention. Ensure customer satisfaction by providing positive customer experiences to resolve issues. Accurately process adjustments after researching and resolving payment discrepancies. Wingspan Portfolio Advisors - Carrollton, TX
2010-2013
Provided exceptional customer service to clients by providing answers to complex questions. Adhered to OCC rules and regulations while reviewing customer account histories and incidents that led to current circumstances in order to provide appropriate responses to individuals. Listened intently to clients to gain an understanding of important key points to adequately provide mutually agreeable solutions. Created and facilitated training programs for staff development. EDUCATION
Jarvis Christian College
Hawkins, TX
Business Administration
LEADERSHIP
Led a small group of volunteers to answer
phones, help with a variety of other
administrative support tasks and assist in
getting ready for Sunday morning at First
Baptist church.
Collaborated a team of volunteers for
community fundraisers that benefited the
Heart of Hope Maternity Home.
Contact this candidate