Customer Support & Virtual Assistant Specialist

SARAH JANE BAJAS

Virtual Assistant CSR/TSR Onboarding Specialist

Bacolod City, Negros Occidental, Philippines 6100

+639********* ****************@*****.***

PROFESSIONAL SUMMARY

Dedicated Customer Support and Administrative Professional with over 10 years of experience in customer service, e-commerce, technical support, logistics, and administrative operations. Skilled at delivering exceptional customer service, resolving complex issues, managing multiple priorities, and maintaining accurate records. Known for strong communication, attention to detail, adaptability, and the ability to thrive in fast-paced remote work environments.

WORK EXPERIENCE

E-commerce Email Support

ALLFemme December 2025 – June 2026

● Assisted customers with order inquiries via email.

● Tracked domestic (US) and international shipments.

● Edited and updated customer orders.

● Managed customer subscription requests.

● Resolved product issues and coordinated replacements for defective or damaged items. Admin & Marketing Assistant

TrueLearning Australia August 2025 – June 2026

● Assisted students with enrollment, documentation, and course registration.

● Prepared and sent invoices, enrollment forms, and other administrative documents.

● Provided support to students with course-related inquiries and assessments.

● Conducted B2B cold calls to schools and childcare centers to promote training programs.

● Sent marketing emails to prospective clients.

● Performed accurate data entry and maintained student records.

● Created and edited marketing materials using Canva.

● Updated PowerPoint presentations and course modules. Customer Service & Logistics Representative (Email, Chat & Inbound) XDP Ltd June 2023 – November 2025

● Tracked shipments and provided delivery updates.

● Processed refunds and resolved delivery-related concerns.

● Responded to customer inquiries via email, chat, and inbound calls.

● Managed customer cases using Zendesk and Salesforce while maintaining service quality. Freelance Virtual Assistant (Part-Time Clients)

June 2023 – June 2025

● Coordinated onboarding for healthcare professionals, including interviews and documentation.

● Generated and qualified real estate leads by contacting homeowners and gathering property information.

● Provided administrative support, including data entry, scheduling, document preparation, and general office tasks.

Inbound & Outbound Customer Support Representative Transcom – Comcast Xfinity September 2021 – April 2023

● Provided technical support for cable, internet, landline, and mobile services.

● Guided customers through troubleshooting and issue resolution.

● Processed sales for mobile services and cable package upgrades.

● Assisted customers with billing inquiries, account management, and product information. E-commerce Email & Chat Support Representative

TeleTech – Rodan + Fields September 2019 – July 2021

● Handled customer inquiries through email and live chat.

● Tracked shipments using FedEx, UPS, and USPS.

● Coordinated replacements for lost, delayed, or damaged orders.

● Resolved product and shipping concerns while delivering excellent customer service. Customer Service & Technical Support Representative Panasiatic Solutions – Straight Talk Wireless (TracFone) December 2015 – March 2019

● Assisted customers with account inquiries, billing concerns, service plans, and outages.

● Troubleshot mobile service, connectivity, device configuration, SIM activation, and network issues.

● Processed service activations and account updates.

● Delivered professional customer support while meeting quality and performance standards. EDUCATION

Bachelor of Science in Accountancy

Carlos Hilado Memorial State College, Bacolod City, Negros Occidental TECHNICAL SKILLS

● Customer Support: Email Support, Live Chat, Inbound & Outbound Calls, Technical Support

● Data Entry & Office Applications: Microsoft Excel, Google Sheets, Microsoft Word, Google Docs, PowerPoint

● CRM & E-commerce Platforms: Zendesk, Salesforce, Oracle, Shopify, Pipedrive, LiveChat

● Communication & Collaboration: Google Workspace, Microsoft Teams, Slack, Zoom, Skype, Telegram, WhatsApp

● Phone Systems: Avaya, Aircall, RingCentral

● Order Management & Shipping: FedEx, UPS, USPS

● Email Marketing Tools: Brevo, Mailchimp, Kit, Mailjet, EmailOctopus

● Design & Content: Basic Canva Editing

LANGUAGES

● English (Fluent)

● Filipino (Fluent)

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