Logistics & Supply Chain Support Specialist
Resume:
Khadiyah Campbell
Stewart town, Trelawny,
****************@*****.***
Core Competencies & Skills
Logistics Coordination & Supply Chain Management
Inventory Management & Shipment Tracking
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
Project Management & Data Analysis
Customer Relationship Management (CRM)
Team Leadership & Training
Process Improvement & Workflow Optimization
Time Management & Organizational Skills
Effective Communication & Collaboration
Appointment Scheduling
Problem-Solving & Conflict Resolution
Multi-Tasking in Fast-Paced Environments
Attention to Detail & Accuracy
Education
ASc. Logistics And Supply Chain Management, UNIVERSITY OF THE COMMONWEALTH CARIBBEAN (UCC)
September 4,2018 — July,15th2020
Project Management Certification, UNIVERSITY OF THE COMMONWEALTH CARIBBEAN (UCC)
Sept.4-2018 — July15th, 2020
High School Diploma, HOLLAND HIGH SCHOOL
Sept,2,2013 —July9th, 2018
Professional Summary
Motivated professional with foundational knowledge in logistics and supply chain management, supported by an academic background and certifications in the field. Skilled in project coordination, data management, and customer service, with a demonstrated ability to adapt and excel in fast-paced environments. Committed to building a career in logistics by leveraging strong organizational, communication, and problem-solving skills to contribute to operational efficiency and team success.
Employment History
Customer Service Representative at HINDUJA GLOBAL SOLUTIONS (HGS)
JULY 5, 2021 — 2026
Saint Catherine, Jamaica
●Monitor and track customer shipments, ensuring accurate and timely updates to enhance customer satisfaction and trust in the organization’s services.
●Verify product specifications and calculate shipping costs, providing precise information to support efficient decision-making and reduce errors in billing processes.
●Maintain meticulous records of shipment transactions and customer interactions, streamlining documentation processes and enabling seamless follow-up for improved operational efficiency.
●Resolve shipping-related inquiries and concerns with professionalism and urgency, fostering strong customer relationships and boosting retention rates.
●Collaborate with internal teams to identify and address logistical challenges, contributing to improved workflow efficiency and customer service excellence.
Sales Representative at FUSION BPO SERVICES
JULY 15th,2019 — AUGUST 31st, 2019
Saint Andrew,Jamaica
●Consistently achieve monthly sales targets by employing strategic sales techniques and in-depth product knowledge, directly contributing to the organization's revenue growth.
●Train and mentor new sales representatives, improving team performance and ensuring seamless onboarding processes.
●Utilize CRM software to accurately manage client data, track sales pipelines, and enhance the efficiency of sales operations.
●Foster a collaborative team environment by sharing best practices and providing support to colleagues, driving collective success and achieving organizational goals.
Accomplishments
High School Prefect: Demonstrated leadership and responsibility by serving as a prefect, managing peer activities, and fostering a positive school environment.
Attendance Excellence (2018): Recognized for outstanding attendance and punctuality at Holland High School, maintaining a perfect record throughout the year.
Employee Performance Award: Awarded for exemplary performance at Hinduja Global Solutions, consistently achieving a 90%+ attendance rate, a 100% quality score, and a perfect 5/5 customer satisfaction rating.
References
References available upon request.
Contact this candidate