Restaurant Manager and Assistant Manager

Lela Kilpatrick

Email:**************@*****.*** Phone:312-***-****

Profile

Friendlyand engaging team player and leader able to inspire staff to perform their best. Detail oriented

and experienced restaurant manager passionate about food and beverages. A multi-tasker who excels

at staff training and recruiting with a track record of inspiring great customer service and customer

satisfaction. Regularly exceed sales goals. A master in the art of upselling.

Experience

SERCURITAS SECURITY SERVICE APRIL2025-DECEMBER 2025

MAINTAINED A SAFE AND SECURE ENVIRONMENT FOR EMPLOYEES, VISITORS, AND CUSTOMERS

CONDUCTED ROUTINE PATROLS AND MONITORED PROPERTY FOR SUSPICIOUS ACTIVITY OR SAFETY CONCERNS

RESPONDED QUICKLY AND PROFESSIONALLY TO INCIDENTS, EMERGENCIES, AND DISTURBANCES

COMPLETED DAILY ACTIVITY LOGS AND DETAILED INCIDENT REPORTS: = ENFORCED COMPANY RULES, POLICIES, AND SAFETY PROCEDURES

DELIVERED PROFESSIONAL CUSTOMER SERVICE WHILE INTERACTING WITH STAFF AND VISITORS

WORKED INDEPENDENTLY AND COLLABORATIVELY IN FAST-PACED ENVIRONMENTS

RESTAURANTMANAGER DOMINOS SEPTEMBER2019-2026

Recruit, hire, train, and coach over 30 staff members on customer service skills, food &

beverage knowledge, sales, and health & safety standards.

Reduced costs by 7% through controls on overtime, operational efficiencies, and reduced

waste. Consistently exceed monthly sales goals by a minimum of 10% by training FOH staff on

upselling techniques and by creating a featured food and beverage program.

ASSISTANTMANAGER MDONALDS JUNE2017-AUGUST2019

Created a cross-training program ensuring FOH staff members were able to perform confidently and

effectively in all positions.

Grew customer based and increased restaurant social media accounts by 19% through interactive

promotions, engaging postings, and contests.

Created and implemented staff health and safety standards compliance training program, achieving a

score of 99% from the Board of Health.

Successfully redesigned existing inventory system, ordering and food storage practices, resulting in a

6% decrease in food waste and higher net profits.

Education

HIGHSCHOOL ORR-2008-2012

Skills & Abilities

Accounting&Budgeting

Proficient with POS systems Poised under pressure

Excellent interpersonal and communication skills Experienced in most restaurant positions

Fun and energetic

Activities and Interests

Theater,environmentalconservation, art, hiking, skiing, travel

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