Medical lab technician

MARKEISHA TURNER

TABLE GAMES DEALER CASINO GUEST SERVICE PROFESSIONAL

Horn Lake, MS 662-***-****

PROFESSIONAL SUMMARY

Customer-focused Table Games Dealer with casino-floor experience at Tunica Roadhouse Casino & Hotel. Skilled in conducting games accurately, handling chips and wagers, calculating payouts, protecting game integrity, and creating an engaging guest experience in fast-paced, highly regulated environments. Brings additional strengths in customer service, security, leadership, cash accountability, conflict resolution, and policy compliance.

CASINO & DEALER QUALIFICATIONS

Table Games Operations • Wager & Payout Accuracy • Chip Handling • Game Protection • Casino Procedures • Guest Engagement • Mental Math • Cash Accountability • Conflict Resolution • Regulatory Compliance • Fast-Paced Service • Teamwork

RELEVANT CASINO EXPERIENCE

Tunica Roadhouse Casino & Hotel Table Games Dealer

Apr 2016 - Aug 2017

• Conducted table games in accordance with casino procedures, internal controls, and gaming regulations while maintaining a professional, welcoming table.

• Accepted and verified wagers, handled chips, calculated payouts, and completed transactions with speed, accuracy, and close attention to detail.

• Explained game procedures clearly, engaged guests, and delivered courteous service that supported a positive entertainment experience.

• Protected game integrity by monitoring play, identifying irregular activity, maintaining control of the table, and promptly communicating concerns to supervisors.

• Worked effectively with floor supervisors, surveillance, security, and other casino team members during busy shifts.

ADDITIONAL PROFESSIONAL EXPERIENCE

CoreCivic Correctional Lieutenant

Nov 2025 - Jun 2026

• Led correctional officers, coordinated daily operations, enforced policy, prepared reports, and supervised emergency response activities.

Keisha's Kreations Owner / Self-Employed

Jan 2024 - Nov 2025

• Managed customer service, sales, scheduling, marketing, order accuracy, and financial records for a custom apparel and printing business.

A-MAZE-ING Snacks & Drinks Owner / Self-Employed

Jan 2024 - Nov 2025

• Oversaw customer service, inventory, food preparation, payments, promotions, and daily business operations.

Highland Hills Medical Center Medical Laboratory Technician

Jul 2023 - Jan 2024

• Performed laboratory testing and quality control using Sysmex and Beckman Coulter analyzers with strict accuracy and documentation standards.

Baptist Memorial Hospital Medical Laboratory Technician

Nov 2022 - Jul 2023

• Performed testing in hematology, chemistry, urinalysis, and blood bank while maintaining quality, confidentiality, and regulatory compliance.

DeSoto County Sheriff's Department Correctional Sergeant

Aug 2017 - Nov 2021

• Supervised staff and inmate operations, completed reports, enforced safety procedures, and responded calmly to high-pressure situations.

West at Home Customer Service Representative

2011 - 2013

• Resolved customer concerns, communicated solutions clearly, and maintained service quality in a performance-driven environment.

EDUCATION & CREDENTIALS

Concorde Career College - Associate of Applied Science, Medical Laboratory Technician, 2022

Delta Technical College - Diploma, Dental Assistant, 2016

Credentials: CPR • AED • Radiology Permit • RDA • Tennessee Notary • Microsoft Office

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