Remote Inbound Customer Service & Onboarding

Erica Stovall

Remote Customer Service Representative Inbound Support Client Onboarding

470-***-**** **************@*****.*** Marietta, GA PROFESSIONAL SUMMARY

Dedicated and customer-focused professional with remote customer service experience providing inbound customer support, client onboarding, problem resolution, and account assistance. Skilled at communicating professionally with customers by phone and digital channels while maintaining patience, accuracy, and a positive attitude. Experienced with handling customer questions, gathering information, explaining processes, documenting interactions, and helping clients successfully get started with services. Dependable, organized, and comfortable working independently in a remote environment.

CORE SKILLS

Inbound Customer Service • Remote Customer Support • Client Onboarding • Customer Account Assistance • Phone Support • Active Listening • Problem Solving • Conflict Resolution • Customer Retention • Data Entry • Email Communication

• Call Documentation • CRM / Customer Management Systems • Multitasking • Time Management • Professional Communication • Working Independently • Team Collaboration PROFESSIONAL EXPERIENCE

ASK Telemarketing — Remote Customer Service / Inbound Representative

• Handled inbound customer calls and provided professional assistance with questions and service needs.

• Communicated clearly with customers while identifying their needs and providing appropriate solutions.

• Gathered and verified customer information accurately.

• Documented customer interactions and updated account information.

• Maintained a professional and positive attitude during customer interactions.

• Followed company procedures and quality standards while assisting customers.

• Managed multiple customer needs while maintaining accuracy and efficiency. Afni — Remote Customer Service Representative

• Provided remote customer support through inbound calls.

• Assisted customers with account questions, service concerns, and general requests.

• Used active listening and problem-solving skills to identify customer needs.

• Explained information and processes clearly to customers.

• Documented customer interactions accurately.

• Protected customer information and followed company policies and procedures.

• Worked independently while meeting productivity and customer service expectations. ACC Premier — Remote Customer Service / Client Onboarding Representative

• Assisted new clients throughout the onboarding process.

• Gathered customer information and helped ensure accounts were set up accurately.

• Guided clients through required steps and explained processes in an easy-to-understand manner.

• Responded to inbound customer questions and provided timely assistance.

• Followed up with clients when additional information or assistance was needed.

• Maintained accurate customer records and documentation.

• Built positive customer relationships through professional and dependable communication. REMOTE WORK STRENGTHS

• Experienced working independently in a remote environment.

• Comfortable handling high-volume inbound customer calls.

• Strong verbal and written communication skills.

• Able to learn new software, systems, and procedures quickly.

• Organized and dependable with strong attention to detail.

• Comfortable assisting customers from initial contact through onboarding.

• Professional, patient, and solution-oriented when handling customer concerns. EDUCATION

GED / High School Equivalency

TARGET POSITIONS

Remote Customer Service Representative • Inbound Customer Service • Client Onboarding Specialist • Customer Support Representative • Call Center Representative • Customer Care Specialist

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