Pharmacy Customer Service Associate Resume

Judith Low

**** * ******** **, *** * D McHenry, IL 60050 +1-815-***-**** ********@***.***

Professional Summary

Seasoned professional with 50+ years of experience, blending nursing expertise with precise record-keeping and payment processing skills. Demonstrated success in managing detailed documentation in high-pressure healthcare and travel settings. Adept at organizing data and supporting administrative tasks, ensuring compliance and efficiency in billing operations.

Work Experience

Travel Consultant

Adventures Unlimited travel McHenry, IL

1991 to 2003

• Maintained extensive records of every trip and processed payments through secure credit card transactions, ensuring accuracy and client satisfaction

• Coordinated diverse travel arrangements, demonstrating strong organizational and scheduling skills

• Addressed travel concerns for clients with medical needs, applying nursing expertise to ensure safe experiences

• Facilitated business partnerships, enhancing service offerings and client options R.N. School Nurse

Johnsburg Junior High Johnsburg, IL

1995 to 1998

• Maintained current and accurate medical records for all students, supporting regulatory compliance and documentation standards

• Dispensed daily medications as ordered, ensuring adherence to medical protocols and parental consent

• Ensured immunizations were up to date, contributing to school-wide health and safety compliance

• Performed yearly hearing and vision tests, documenting results for timely intervention

• Assessed and intervened for students feeling ill, improving well-being and minimizing disruptions R.N.

Dermatology Associates Crystal Lake, IL

1991 to 1995

• Documented patients' reasons for appointments and communicated prescription orders to pharmacies, enhancing workflow and accuracy

• Checked and recorded vital signs and performed blood tests, supporting diagnostic processes

• Assisted during biopsies and surgical procedures, ensuring patient safety and procedural efficiency

• Categorized biopsy slides with written records, supporting accurate diagnosis and follow-up RN Staff Nurse-Outpatient Surgery

Northern Illinois Medical Center McHenry, IL

1987 to 1991

• Initiated comprehensive medical records including history, labs, and consultations, ensuring thorough preoperative documentation

• Documented all care performed in written records, supporting compliance and quality assurance

• Prepped patients by starting IVs and checking vital signs, maintaining patient comfort and safety

• Monitored post-surgery patients and communicated with recovery staff to ensure continuity of care Registered Nurse (RN)

Memorial Hospital Woodstock, IL

1986 to 1987

• Provided staff nursing care in a Medical/Surgical Unit, delivering high-quality patient care and supporting clinical operations

R.N. Staff Nurse Medical/Surgical Units/Adolescent Unit Lutheran General Hospital Park Ridge, IL

June 1973 to April 1981

• Delivered comprehensive care to diverse patient populations, maintaining detailed records supporting clinical and regulatory compliance

• Managed patient care transitions, ensuring continuity and quality during maternity leave periods

• Adapted nursing care to adolescent patients, emphasizing communication and individualized treatment plans RN Staff Nurse, Adolescent Unit

Lutheran General Hospital Park Ridge, IL

1979 to 1981

• Provided age-appropriate nursing care on the Adolescent Unit, emphasizing effective communication with patients and parents to ensure optimal outcomes

Education

Nursing (Diploma)

Lutheran General and Deaconess Hospitals School of Nursing Park Ridge, IL 1970 to 1973

Skills

Medical records Communication skills Data entry Organizational skills Customer service Payment processing Medical Office Experience Time management Microsoft Office Phone communication Credit card transaction processing

Certifications and Licenses

Driver's License

July 2025 to July 2027

• Have had a driver's license since I was 18 years old in 1970

• Had to change my address last year 2025

Additional Information

Authorized to work in the US for any employer

High School Graduate and Nursing School Graduate

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