Casino Bottle Server & Team Supervisor
Resume:
M
TA Mcfaddin
Teresamcfaddin**@g
mail.com
Las Vegas, NV 89101
SUMMARY
Hardworking professional skilled at managing a casino pit and respective co workers. Proactive and communicative with strong background in cultivating client satisfaction and loyalty. Well-versed in composing service reports to detail completed tasks. SKILLS
Team Supervision
Inventory Management
Leading Team Meetings
Staff Scheduling
Customer Service
Performance monitoring
Recruiting and Hiring
Teamwork and Collaboration
Budgeting and finance
Innovation and Creativity
Decision-making capabilities
Relationship Building
EXPERIENCE
CASINO SERVICE TEAM MEMBER
Las Vegas, NV
The Luxor MGM Resorts International/ Dec 2018 to Jan 2024 Processed transactions accurately and efficiently using a point-of-sale system. Implemented safety policies while handling hazardous materials such as cleaning supplies.
Participated in weekly team meetings to discuss progress towards goals set by management.
Conducted regular audits of store operations including reviewing employee performance.
Identified opportunities for improvement in customer service processes. Resolved customer complaints in a professional manner. Monitored inventory levels to ensure adequate supply of items. Assisted in training new employees on company procedures. Greeted customers and provided excellent customer service. Created reports detailing daily transactions for review by management staff. Ensured compliance with all applicable laws and regulations related to the operation of the store.
Utilized problem-solving skills to resolve conflicts between customers or employees. Maintained accurate records of all transactions for audit purposes. Maintained up-to-date knowledge of latest research and trends through extended education and professional development courses.
CASINO SERVICE TEAM MEMBER
Las Vegas
Golden Nugget Casino, THE MIRAGE, THE Bellagio, / Feb 1986 to Apr 2010 Processed transactions accurately and efficiently using a point-of-sale system. Implemented safety policies while handling hazardous materials such as cleaning supplies.
Participated in weekly team meetings to discuss progress towards goals set by management.
Actively sought out ways to increase customer satisfaction through improved processes or procedures within the store.
Identified opportunities for improvement in customer service processes. Resolved customer complaints in a professional manner. Monitored inventory levels to ensure adequate supply of items. Assisted in training new employees on company procedures. Greeted customers and provided excellent customer service. Created reports detailing daily transactions for review by management staff. Ensured compliance with all applicable laws and regulations related to the operation of the store.
Achieved customer satisfaction rating of exceeding corporate targets. Trained new team members on service processes to increase productivity. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
EDUCATION AND TRAINING
Bachelor of Science: School of Business
UNLV Jun 1994
Las Vegas
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