Remote Administrative Support & Data Entry

Zenovia Favors • Resume • Page *

ZENOVIA FAVORS

REMOTE ADMINISTRATIVE SUPPORT • DATA ENTRY • RECORDS MANAGEMENT • CUSTOMER SERVICE Griffin, GA • 785-***-**** • *******.******@*****.*** PROFESSIONAL SUMMARY

Reliable and adaptable administrative and customer service professional with experience supporting busy healthcare and service environments. Skilled in accurate data entry, patient registration, appointment scheduling, insurance verification, payment processing, email and phone communication, document and record handling, and office organization. Strong typing, written and verbal communication, problem-solving, multitasking, and time-management skills. Experienced handling sensitive customer and patient information, maintaining organized workflows, and working effectively under pressure. Well suited for remote administrative, data entry, records management, customer service, and clerical support roles.

CORE QUALIFICATIONS

• Data Entry & Accurate Information Processing • Records & Document Management

• Appointment Scheduling & Calendar Support • Customer Service & Client Support

• Phone, Email & Written Communication • Patient Registration & Administrative Intake

• Insurance Verification & Pre-Authorization Claims • Payment Processing & Cash Accountability

• Office & Clerical Support • Document / Mail / Package Processing

• File Organization & Attention to Detail • Typing, Computer & Software Skills

• Problem Solving & Multitasking • Independent Work & Adaptability

• Confidential Information Handling • Inventory & Supply Organization PROFESSIONAL EXPERIENCE

Heartland Dental – Kelleytown Dental Care, McDonough, GA Business Assistant July 2026 – Present

• Answer phones and respond to patient requests with professional, patient-focused service.

• Schedule appointments and support accurate patient registration and check-in.

• Verify insurance information and assist with treatment-plan presentations.

• Process payments and maintain accurate administrative information.

• Manage email communication and daily office tasks while balancing multiple priorities. Heartland Dental – Family Dentistry of Yukon, Yukon, OK Dental Assistant January 2026 – June 2026

• Supported patients throughout appointments and communicated needs clearly and professionally.

• Completed digital dental imaging, scans, impressions, and laboratory case coordination.

• Presented treatment plans and processed payments accurately.

• Ordered, stocked, and organized supplies to support efficient office operations.

• Performed sterilization and maintained organized clinical workflows. Dental Depot, Del City, OK Dental Assistant / OSHA Leader March 2025 – January 2026

• Created and processed insurance pre-authorization claims and supported accurate administrative documentation.

• Communicated with patients and staff while managing multiple responsibilities in a busy environment.

• Coordinated dental imaging, scans, impressions, and laboratory case submissions.

• Maintained organized supplies and supported compliance-related responsibilities as OSHA Leader. UPS Store, Yukon, OK Store Associate

August 2024 – March 2025

• Processed, sent, and received mail and packages with attention to accuracy and customer instructions.

• Assisted customers with printing services and Amazon returns.

• Handled incoming phone inquiries and provided helpful customer service.

• Packaged shipments and maintained organized inventory and supplies. Lifetime Dental Care, Hays, KS Dental Assistant (CDA) March 2022 – March 2024

Zenovia Favors • Resume • Page 2

• Supported patient care and communicated with patients throughout appointments.

• Assisted with hygiene charting and maintained organized room and workflow procedures.

• Completed dental imaging, scans, impressions, and laboratory case coordination.

• Stocked and organized supplies and followed established sterilization procedures. Norton Correctional Facility East Unit, Stockton, KS Corrections Officer (Corporal) May 2020 – June 2023

• Performed office and clerical duties as a dispatch officer in a structured, high-accountability environment.

• Maintained accurate around-the-clock accountability counts and completed required operational tasks.

• Communicated effectively with staff and supervised daily activities while prioritizing safety and procedure.

• Handled searches, transports, and other duties requiring attention to detail and adherence to established protocols. Subway – Kansas & Oklahoma Food Service Worker / Shift Lead April 2017 – March 2020

• Provided in-person, drive-thru, and telephone customer service and handled customer complaints.

• Processed transactions and counted money for accountability.

• Managed phone orders and supported inventory and shipment activities.

• Supervised other employees during evening shifts and maintained efficient operations. EDUCATION & CERTIFICATIONS

Southern New Hampshire University

Online Undergraduate – Liberal Arts May 2026 – Present

• Associate degree expected December 2026

Rose State College

Midwest City, OK Undergraduate – Dental Hygiene August 2024 – Present Accelerated Dental Assisting Academy / Salina Dental Arts Salina, KS September 2021 – November 2021

• Dental assisting certificate (CDA); radiology and coronal polishing certificates; BLS/CPR certified through American Heart Association; 96.89% final program average

Langston University

Langston, OK Agricultural Business coursework July 2019 – March 2020

• Completed two semesters

REMOTE WORK STRENGTHS

Self-directed task management • Accurate data handling • Organized digital and physical records • Professional phone/email communication • Reliable follow-through • Comfortable learning new systems and software • Able to prioritize competing administrative tasks • Strong attention to detail

Professional references available upon request.

Contact this candidate