Work-From-Home IT Support & Operator
Resume:
BRANDON MILLER
Muskogee, OK *****
***************.**@*****.***
Authorized to work in the US for any employer
Work Experience
Machine Operator/Assembler
Dal-Tile - Muskogee, OK
February 2022 to July 2022
• Calibrate the machine before the production begins.
• Ensure the machines are regularly checked and cleaned.
• Monitor and control the machine performance and settings.
• Regularly conduct tests of the machines performance and operating capacity.
• Inspect machinery with appropriate tools.
• Feed raw materials into semi-automated machines and help the assembly line.
• Fix any issues or malfunctions that may occur.
• Check the output of the machines and identify any issues.
• Keep an updated database on all of the machines information, defective units and final products.
• Maintain a log of the activity.
• Regularly submit performance reports.
• Problem solving.
• Decision making.
• Concentration.
• Attention to detail.
• Teamwork.
• Able to follow instructions and production schedules.
• Able to act quickly when a problem arises.
IT Specialist
DXC Technology - Tulsa, OK
August 2018 to December 2021
• Provide Tier I customer service and technical support to end-users for hardware and software systems
• Resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary
• Provide guidance and explain policies and procedures to end-users
• Assist users in obtaining access to systems
• Utilize and maintain knowledge bases, white papers, FAQs, and vendor documentation
• Contribute to documentation of incidents, internal processes and procedures, maintenance of equipment, and training manuals
• Provide Tier I and Tier II customer service and technical support to end-users for hardware and software
• Diagnose, research, and resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary
• Provide guidance and explain policies and procedures to end-users
• Communicate and translate technical information to non-technical end users; maintain communication and monitor incident through resolution
• Train customers on new devices and technologies
• Install software on new or existing devices, in accordance with standard procedures
• Assist in the set-up of new equipment and devices
• Assist users in obtaining access to systems
• Utilize and maintain knowledge bases, white papers, FAQs, and vendor documentation
• Contribute to documentation of incidents, internal processes and procedures, maintenance of equipment, and training manuals
• Assist with preventative maintenance within specified guidelines and procedures
• May review and evaluate new computer hardware and software products
• Assist in the tracking of hardware and software inventory
• May track and update IP numbers and data-jack numbers
• Assist and interact with hardware and software vendors
• Participate on committees, projects, University-wide teams Sales Consultant
Comcast Business- Central US Division - Houston, TX January 2015 to July 2018
• Responsible for supporting Comcast Business Services in their efforts to retain our existing customer base through working with existing customers that are either requesting disconnect of service or who have been identified as being part of a customer subset with high propensity to request disconnect of service
• Empathizes with clients, helps them resolve outstanding issues and renegotiates the terms of their agreement
• Supports “value our customer” campaigns such as customer satisfaction surveys, contract renewals, or other initiatives
• Works with moderate guidance in own area of knowledge
• Uses active listening, empathy and assumes ownership of customer issues through to resolution
• Communicates a professional sense of urgency, with various departments, in an effort to rectify customer issues
• Minimizes churn by strategically offering product bundles and price points that meet the needs of the customers' budget and business applications and expands their product mix with Comcast
• Proactively encourages retention by contacting clients at various high propensity churn points in their life cycle (i.e
• 3-6 months prior to contract expiration, after successive service calls etc.)
• to assure customer satisfaction and to re-contract and extend customer relationships where appropriate
• Meets or exceeds budgeted retention goals for all product lines
• Demonstrates strong problem solving and communications skills
• Regular, consistent and punctual attendance
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• Other duties and responsibilities as assigned
• Understand our Operating Principles; make them the guidelines for how you do your job
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
• Win as a team - make big things happen by working together and being open to new ideas
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
Service Technician
Cox Communications Inc. - Muskogee, OK
January 2012 to November 2014
• Installs, disconnects, reconnects, adds, changes, and troubleshoots video, telephony, and high-speed Internet services at customer locations.
• Educates customers regarding their existing and new services, promotes other Cox services, and proposes solutions to customer problems.
• Provide Great Customer Service.
• Digging and setting ground cables.
• Working on poles installing equipment and troubleshooting any problems with the cable system.
• Responsible for installing data and voice cable systems for residential television systems, home routers, and other cabled devices.
• Installing of cable support structures such as j-hooks, cable racks, and inner duct.
• Ability to identify independent colors and learn color codes. Wal-Mart Associate
Walmart - Muskogee, OK
January 2009 to December 2011
• Provides member service by acknowledging the member and identifying member needs.
• Providing guidance and support to members regarding self- service technology.
• Assisting members with purchasing decisions.
• locating merchandise resolving member issues and concerns Promoting the company's products and services.
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• Performed various tasks including assisting customers with finding the products they need, maintaining cash registers, scanning items.
• Applying discounts on customer purchases, processing returns, and implementing store policies. Education
Certification in Surgical technologist
Medcerts - Livonia, MI
January 2023 to Present
High school Diploma
Muskogee High School - Muskogee, OK, US
January 2012 to May 2013
Skills
• IT support
• Fluent
• Pharmaceutical sales
• Customer service
• VoIP
• Telecommunication
• Pharmacy software
• eNGL
• Customer acquisition
• Typing
• Service technician experience
• CRM software
• VPN
• Medical billing
• Telephony
• Customer retention
• Active Directory
• WAN
Certifications and Licenses
Pharmacy Technician Certification
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