Bilingual Remote Client Service Coordinator

MARIA C. REGO

North Port, FL ***** 786-***-**** *******@*****.***

PROFESSIONAL SUMMARY

Claims, customer service, and administrative professional with 20+ years of experience handling sensitive records, insurance matters, data entry, and high-volume customer needs. Trusted for accuracy, discretion, sound judgment, and clear communication across legal, insurance, and service environments. CORE QUALIFICATIONS

Claims Processing Case & Records Management Confidential Information Data Accuracy Customer Service Bilingual English/Spanish Microsoft Word & Outlook NCIC/FCIC, CJIS, CCIS, Eagent, David, Spillman & Xjail PROFESSIONAL EXPERIENCE

Civil Clerk Lake County Sheriff's Office Mar 2022 - Jul 2026 Tavares, FL

Processed and verified civil court documents, legal orders, and sensitive information in compliance with legal and departmental procedures.

Maintained accurate, confidential records in state and federal systems, including NCIC/FCIC, while completing data entry, filing, and document control.

Provided professional service to the public and coordinated case-related matters with law enforcement officers and court personnel.

Inside Sales Representative Viking SupplyNet Aug 2016 - Oct 2019 Ocoee, FL

Managed customer accounts and processed orders, quotations, returns, and credits while communicating pricing, availability, and shipping details.

Partnered with sales, credit, inventory, and warehouse teams to resolve customer needs and meet delivery requirements. Insurance Consultant Aflac Jan 2015 - Aug 2017

Miami, FL

Presented supplemental insurance options, managed policyholder accounts, processed claims, and followed up with clients and business owners.

International Sales Coordinator Gates InterAmerica Apr 2005 - Nov 2014 Davie, FL

Handled customer inquiries and orders, prepared customs documentation, translated English/Spanish communications, and coordinated freight shipments.

EDUCATION & CREDENTIALS

Associate in Science, Diagnostic Ultrasound Technology - ATI College of Health, Miami Gardens, FL Certifications: Cyber Security Awareness (2025) Criminal History Inquiries (2025) FCIC/NCIC Full Access (2024) Florida 2- 15 Life, Health & Annuities License (2015) ARDMS (2013)