Operations & Financial Project Management Leader

Matthew J. Holveck

*******@*****.*** Chandler, Arizona 480-***-****

Professional Summary

Highly effective operations leader with over 18 years of managerial experience, specializing in project management and financial oversight within high-end hospitality and service sectors. Proven ability to lead complex, large-scale projects, from initial concept and planning through successful deployment and post-event analysis. Skilled in managing budgets, contracts, and billing cycles, with a strong background in P&L analysis and financial tracking. Combines a data-driven approach with hands-on leadership to ensure projects meet financial and operational goals. Core Competencies

● Project Management & Financial Accounting

● Budgeting, P&L Analysis & Billing Oversight

● Event Planning & VIP Execution

● Multi-Unit Operations Leadership (15+ sites)

● RFP Production & Contract Compliance

● Staff Development & Cross-Functional Team Leadership

● Software: Smart Sheet • SAP Concur • MS Office / Google Suite • Excel (Advanced) • AS400 • Jaggaer • Salesforce

Professional Experience

Regional Director: Project & Financial Management

Bags Inc. – Phoenix, AZ November 2021 – July 2025

● Orchestrated 50+ service deployments and high-profile event activations, creating custom event roadmaps and logistics schedules using SmartSheet to define milestones and deadlines for all partners.

● Managed multiple parallel project tasks, including recruiting, hiring, training, and vendor coordination, while overseeing operational elements and timelines.

● Created robust and calculated staffing schedules for RFP’s as well as rolling schedules for all operations ensuring contract compliance and ample daily staff coverage for ongoing varying monthly quarterly and annual updates to client flight schedules

● Spearheaded and managed internal Excel financial tracking for the entire division, performing weekly and monthly audits to identify data discrepancies for aprox. $2.5 Million in monthly revenue

● Oversaw billing terms for all accounts, ensuring accurate and timely billing and compliance. Managed complete billing cycles for over 40+ operations monthly.

● Assisted the CFO with monthly P&L reviews, researching inquiries and questioning revenues and expenditures to ensure accurate accruals.

● Heavily involved in the development of Requests for Proposals, including data set estimates and operational data.

Regional Director of Airport Service, Southwest Region Bags Inc. – Phoenix, AZ April 2014 – November 2021

● Led guest service operations across 15+ luxury service sites, including private terminals and VIP experience generating

● Ensured all locations consistently met premium standards of hospitality, safety, and efficiency through hands-on leadership and on-site manager training.

● Cultivated strong client relationships through proactive engagement and performance insights, collaborating with City and Airline executives with ongoing operations and periodic local events. Area Manager: Phoenix Sky Harbor Airport

Bags Inc. – Phoenix, AZ October 2012 – April 2014

● Supervised 30+ staff and collaborated with partners to refine operations and enhance brand experience.

● Delivered high touch volume customer service experiences for 250,000+ annual travelers and their luggage

● Oversaw all aspects of operations including customer service, clients, and vendors while maintaining and implementing new company KPI’s for a $3 million revenue generating operation Division Manager: Restaurant and Retail

American Valet – Scottsdale, AZ January 2011 - October 2012

● Directly managed 28 restaurant and retail accounts with sales exceeding $1.4 million annually.

● Oversaw all administrative work, including monthly billing reports, cash deposits, and weekly reports.

● Reviewed Profit and Loss Statements monthly to identify losses and implement solutions.

● Assisted with the preparation and coordination of two major seasonal events, requiring the daily staffing of approximately 100 team members.

Earlier Roles (2006 – 2011)

American Valet, Bags Inc., Walt Disney World 2006 - 2011

● Managed day-to-day operations and team leadership for high-volume service accounts, including Disney resorts and two of American Valet’s largest accounts.

● Developed and implemented efficient operational procedures, such as a "Hazard Map and Accident Awareness Initiative," that improved safety and service quality.

● Collaborated with property management and sales teams to ensure service standards were met and to assist with contract proposals and new account startups.

● Resolved guest and service issues under pressure, maintaining high satisfaction rates in fast-paced environments

Education

University of Vermont (UVM) – Burlington, VT

Bachelor of Science in Recreation Management

New England Institute of Art and Communication – Brookline, MA Associates of Science in Audio Production

Contact this candidate