Logistics and Delivery Driver Supervisor

Work Experience

instacart Charlotte NC United States

driver/shopper

Oct.2015 - Present

Selecting and purchasing orders for customers, that accurately meet specifications and quality standards.

Paying for items handling any returns or exchanges as neccessary. Delivering orders to customers homes and other designated locations. Maintain accurate records of purchase orders and cost of each item. Providing excellent customer service by responding to inquiries and concerns in a timely manner. Maintain a clean vehicle and keep merchandise organized. Adhere to all local laws and regulations.

Amazon flex Charlotte NC United States

Courier/Driver

Sep.2016 - Present

Courier service that inables private individuals to use their vehicles to deliver packages for Amazon. Responsible for transporting/moving, various items from Amazon production environments to a variety of customers in various locations.

ensuring items and goods are transported in a safe and timely manner. Utilizing Amazon flex app, as dispatch to pick up and deliver items while adhearing to routes and time schedules.

Load and unload items, utilizing hand truck when needed. lifting up to 50 pounds or more. scanning QR codes and completing orders to optimize customer satisfaction. J

Jenice Delecia

Email ********@*****.***

Phone 704-***-****

Address 10028 seven oaks drive

Location charlotte NC United States

J & R Logistics LLC. Charlotte NC United States

warehouse supervisor

Aug.2018 - Jan.2023

Played a major role in day to day operations of the warehouse, as well as displaying effective customer satifaction. Through recieving, dispatching, identifying and assuring quality of goods. Responsible for measuring and reporting the effectiveness of warehousing activities as well as employee performance.

Organized and maintained inventory and storage area. ensured shipments and inventory transactions accuracy. Communticated job expectations and coached employees, was able to determine staffing levels and assigned workload.

Interface with customers and dispatch to resolve all questions and or problems, Maintain and keep record of items, document necessary information utilizing reports to project warehouse status.

Identify areas of improvement and establish innovative and adjusting exsisting work procedures and practices. Confer and coordinate activities with other departments. Education

Dudleys Cosmetology School Charlotte NC United States Cosmetology, Cosmetology License

Sep.1990 - Aug.1992

Cosmetology, the art and science of beautifying the hair, nails and skin. Expert in applying cosmetic procedures, therapies and treatments to beautify one's outer appearance. Berekley College Charlotte NC United States

Business Marketing /Management, Associate of Applied Science Sep.1998 - Aug.2000

Associates degree focused on Business and Sciences. intenrship with Grand Central Partnership non profit under the Mayor of New York.

SUMMARY

I have Helped company to sales increase by 15%. Carried out day to day operations, accurately and efficiently. Handled 60 to 100 calls per day to address customer concerns. Participated in continuous improvements by generating suggestions, engaging in problem- solving activities to support teamwork. Resolved conflics, negotiated mutually beneficial agreements between parties. Actively listen to customers requests confirmingfull understanding before addressing concerns.Drove operational improvements which resulted in company savings.Developed and implemented performance improving strategies and plans to promote continuous improvements. Used critical thinking to break down problems, evaluate solutions and make decisions.

service

skills

Communication

skills

Computer Dispatching

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