Remote Data Entry and Patient Support
Resume:
Alma Zavala
*** *. ********** ***, ***. ***, Los Angeles, CA 90020. 562-***-****. *************@*****.***
Objective
To obtain a position where I can enhance my professional skills in patient services with opportunities for advancement.
Employment History
Cedars Sinai Medical Center Pulmonary Rehabilitation Department
Patient Service Representative II
September 2020- Present
Obtain prior authorizations
Obtain insurance and authorization verification
Able to differentiate between insurances such as POS, HMO, PPO, GHPP and CCS
Effectively explain insurance benefits to patients
Schedule patient appointment
Assist with 6 min walk test
Perform Covid screen on patients
Maintain Provider and Nurse case manager calendar
Provide administrative support to the Cardiac Rehab department and the Women’s hormone and Menopause Program
Cedars Sinai Medical Center Lung Transplant
Management Assistant II
June 2019- September 2020
Answer and triage a high volume of incoming phone calls using a multi-line system
Create patient chart in CS link
Receive all incoming new patient referrals and schedule in a prompt manner
Coordinate patient appointments throughout Cedars-Sinai hospital
Effectively charting and navigating in Epic EMR system
Interpret for Spanish speaking patients
Upload medical records into patients’ chart
Upload patient images to PACS
Provide follow up to referring provider offices
Distribute faxes
Respond to all calls and messages in a timely manner
Provide administrative support for two faculty members in the Lung Transplant Program
Responsible for provider calendars, travel arrangements, and coordination of lectures
Schedule building maintenance
Order building supplies i.e., coffee, water dispensers
Process invoices for payment
Create purchase orders through people soft
Process check request through concur
Cedars Sinai Medical Center Advance Lung Disease
Patient Service Representative II
April 2016-June 2019
Obtain prior authorizations for medical procedures, medications, and appointments
Coordinate appointments between multiple departments for procedures such as Bronchoscopy, ancillary testing, pulmonary Rehab, and lung transplant
Obtain pertinent medical records for new patients to establish a productive first visit i.e. Pathology reports, slides, chest CT imaging report and CDs, oxygen prescription studies
Maintain an organized patient flow and assuring up keeping of common areas
Accomplish daily data entry, filing, sorting, and distributing mail
Professional handling of customer complaints and completing follow-up
Providing best customer service while adhering to company and HIPPA policies
Maintain provider schedules for eight providers
Maintain referral and physician billing work queues
Billing workqueue superuser
Referrals workqueue superuser
Navigate VIP patients throughout Cedars-Sinai
Train all new hires
Orient all new fellows
Cedars Sinai Medical Center Endocrinology/Rheumatology
Patient Service Representative Float
August 2015-April 2016
Miller Children’s Outpatient Endocrinology, Diabetes & Metabolic Center
Patient Care Assistant
June 2010-August 2015
Skills
Bilingual Type 45 WPM EPIC Life Image Microsoft Word
Power Point People Soft Excel Concur
Education: Medical Assisting Bryman College, San Francisco, CA August 2002
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