Customer Support Executive - Sales & Account Management

Jason Hamilton

Customer Support Executive

Apple Valley, MN

Professional Summary

Detail Oriented - Continually willing to learn and accept new challenges. Ability to demonstrate initiative with minimal supervision to drive results and customer satisfaction.

• Customer Service - Fifteen years of commended performance in customer service and account management roles. Extremely Customer focused, enthusiastic and creative with the ability to establish solid relationships with customers to retain loyalty. Lead experience.

• Interpersonal Skills - Ability to effectively communicate and listen to customer needs to produce a positive outcome. Able to interact with diverse groups of people.

• Focused - Strong problem solving skills, especially in identifying options and resources.

• Attention to Detail - Extremely organized and detail oriented. Excellent financial, analytical and problem solving skills.

• Adaptable - Ability to interact with diverse groups of people and adapt to multiple demands, shifting priorities and rapid changes in workflow.

• Goal Oriented - Continually willing to learn and accept new challenges. Ability to demonstrate initiative with minimal supervision to drive results.

Work Experience

Sales, Installation, Customer Service

Loucks Wind & Solar-Wrenshall, MN

2004 to Present

• Conduct customer needs assessments and corresponding system analysis to meet the needs of the homeowner. Install product.

• Resolve concerns and eliminate obstacles to going solar, by managing account through superior customer service during their contract life cycle.

• Generate additional revenue through networking and referrals. Customer Service Representative

Wausau Supply Company-Lakeville, MN

December 2013 to October 2015

Responsibilities

Inbound/outbound calling. Order entry, sales.

Promotional outbound calling, serving as a product specialist and account management Skills Used

Computer navigation, phone skills and customer service Collection Representative

Northland Group

2010 to 2012

Responsible for clearly understanding and abiding by all credit policies and procedures, and various state and federal regulations. Engage with customers diligently, courteously and professionally while collecting payments.

• Initiate strategies for collection processes and procedures, negotiate payment plans and respond to customer inquiries by using problem solving skills and making suggestions for the handling of a variety of account situations (e.g. bankruptcy, deceased, fraud, billing disputes, etc.).

• Advise customers on alternative payment plans and create repayment schedules based on customers' financial situations.

Credit Advisor

Target Financial Services-Minneapolis, MN

2002 to 2004

Worked in a fast-paced, structured call center environment.

• Retained customer loyalty while initiating processes for collection of payments.

• Maintained acceptable performance standards, including effectiveness, efficiency and quality. Customer Service/ Financial Advisor

American Express-Minneapolis, MN

2000 to 2002

Assisted advisors in processing annuity applications and documented necessary account information.

• Used strong analytical skills to focus on issues, evaluate customer claims, generate creative solutions, and evaluate risks.

• Researched consumer questions through American Express card and compliance databases. Medical Billing Representative

Clinical Physicians-Minneapolis, MN

1998 to 2000

Medical Billing

• Processed customer invoices accurately and timely and reviewed patient coverage and payer type.

• Used solid dispute resolutions skills and researched information to obtain a positive outcome.

• Verified all Medicare and insurance information and checked each bill for correctness of charges on a daily basis.

Education

Business (Associate of Arts)

Vermillion Community College

1994 to 1996

Elementary Education

University of Wisconsin-Superior, WI

1992 to 1994

Liberal Arts

Hibbing Community College

1990 to 1992

Skills

• Order entry

• Analysis skills

• Agile

• SAP, SFDC, Oracle, Excel, Word, Sharepoint, Project Management, Account Management, Upsell/ Rentention Capabilities, Compliance/Regulatory Certification, Coaching, Mentoring

• Order Entry

• Organizational skills

• Customer service

• Time management

• Salesforce

• Construction

• SharePoint

• Sales

• Mentoring

• SAP

• Communication skills

• Leadership

Certifications and Licenses

Driver's License

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